Inquiries on Landscapers Rise, Complaints Decrease

More consumers turn to BBB to find trustworthy landscapers to hire
May 29, 2014

DENVER – Spring fever arrived quickly in 2014 and the Better Business Bureau of Denver/Boulder observes more consumers are checking out landscapers and lawn maintenance companies before hiring. Since the beginning of March,landscape contractors have been the No. 2 most-asked about industry at the Better Business Bureau of Denver/Boulder with almost 20,000 BBB Business Reviews provided to the public in the three-month timespan.

The BBB says this is a trend it has seen in the last three years, while complaints against landscapers and lawn maintenance companies have decreased. In 2013, 143 complaints were filed against businesses in the industry, down more than 16 percent compared to the number of complaints filed 2012.

“Anytime we see inquiries rise and complaints decrease, it means consumers are making smart decisions, trustworthy businesses are thriving, and the relationships between them are improving,” said Su Hawk, president and CEO for the BBB of Denver/Boulder.

The BBB of Denver/Boulder maintains free, public information on more than 1500 landscape contractors and lawn maintenance companies in its 12-county service area, of which more than 200 are BBB Accredited. To find a BBB Accredited landscaper or lawn maintenance company to hire, visit

Those in need of professional landscape services of any kind are also recommended to follow these tips from the BBB:

  • Check with the BBB first. Visit or call (303) 758-2100 for a review on a business, or visit the BBB’s online directory of accredited businesses, to find a trustworthy company and request bids for free.
  • Beware of door-to-door solicitors. Don’t make decisions at your doorstep and tell the solicitor you will take their information, research their reputation and contact them later if you’re interested.
  • Verify licensing. Depending on the kind of work you want done, (landscape architectural, sprinkler installation, etc.) verify applicable licensing with your city and county.
  • Ask for a written contract. This contract should include an outline of all work to be done and a clear schedule for each phase. Before signing, read over the contract and make sure any warranties or guarantees are clearly outlined, and that you understand all of the information.
  • Do not make large down payments. Make payments according to completed stages of the job. Pay by credit card if possible.
  • Know who is doing what. Ask if the contractor will enlist licensed electricians and plumbers for jobs such as irrigation pump installation, which may necessitate special hook-ups. Also ask if the contractor will hire subcontractors, and if he or she will be on-hand to direct the work.
  • Ask about the company's experience with and use of pesticides.
  • Get care instructions. Ask for instructions on how to maintain and care for the landscaping if you wish to do the work yourself. If you have any questions, call the landscaper before you begin. If you fail to maintain the yard and garden work properly, the landscaper may not be able to fix the damage and may not be liable for the damages.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews, BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, there are 112 local, independent BBBs across the U.S. and Canada. Please visit for more information.