Moving Companies Receive Serious Complaints

May 07, 2013

DENVER – May is National Moving Month, which kicks off the busiest time of year for Americans changing residencies. It also means unlicensed movers and dishonest scammers will take advantage of consumers. The Better Business Bureau of Denver/Boulder warns of unreliable local movers and gives tips on how to avoid scams.

As part of its work to warn consumers, the BBB reports that 67th Avenue Moving and Storage was the subject of 32 percent of all complaints filed against movers with the BBB of Denver/Boulder in 2012. More than 46,000 moving-related inquiries were received and 265 complaints were filed against movers with the BBB of Denver/Boulder last year. Complaints included damaged or missing items, big price increases over originally-quoted estimates, late deliveries and goods illegally “held hostage” for additional payment.

"Moving is inevitably stressful but having problems with your mover doesn’t have to be part of the process,” said Su Hawk, president and CEO with the BBB of Denver/Boulder. "Check with the BBB first to find a trustworthy mover. There are more than 60 BBB Accredited movers in the metro area that meet high standards of ethical business practices.”

The BBB and the American Moving & Storage Association offer the following checklist for finding a trustworthy moving company:

· Check licensure. In Colorado, all intrastate movers must be licensed by the Colorado Public Utilities Commission. Call the Transportation Section of the PUC at (303) 894-2070 to verify licensure and for more information. All interstate (across state lines) movers must be licensed by the Federal Motor Carrier Safety Administration. FMCSA assigns a unique motor carrier number that can be verified at

· Get at least three written in-home estimates. To find a reputable mover, get several bids and don’t automatically choose the mover with the lowest estimate. Only trust in-home estimates because bids given online or over the phone are often unreliable. Start this process by requesting quotes from BBB Accredited Businesses through our free Request-A-Quote service. Visit and click on ‘Find a BBB Accredited Business.’

· Know your rights. Interstate movers must give you two booklets detailing your rights. Contact the PUC for information about your rights with local movers and enlist the help of the BBB or the PUC if the company threatens to hold your belongings hostage.

· Consider accepting full value protection. It may cost a few dollars more up front, but it can provide some peace of mind and eliminate headaches after your move. Purchasing full (replacement) value protection from your mover means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age. It’s important to note, for example, that the required minimum coverage of 60 cents per pound would not cover the replacement cost of a flat panel TV if damaged in transit. The cost of full value protection must be included in the initial estimate you receive for an interstate move. FMCSA requires interstate movers to offer arbitration to help settle disputed claims.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews, BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, there are 113 local, independent BBBs across the U. S. and Canada. Please visit for more information.