BBB Warns of Change-My-Address.com

  
     
March 28, 2013

DENVER – Consumers who used the website, Change-My-Address.com to update their addresses are complaining to the BBB that updates are not being made and refunds are not being given. Change-My-Address.com is based in Cincinnati and BBBs in Ohio began investigating the company after a sudden spike in complaints was filed during the last month.

As more people go online to update their addresses rather than visiting their local post office, choosing from forms can be confusing. Consumers searching the Internet for change of address forms find sponsored listings mixed in with a listing for the United States Postal Service. These listings are for websites not affiliated with USPS such as Change-My-Address.com.

One complainant who recently moved to Colorado felt mislead by the company. “It is easy for one to assume that they are the United States Postal Service. I didn't realize that I made this mistake until I went to pay my credit card bill and saw the charge there,” she said.

Change-My-Address.com asks consumers to submit their change-of-address request and then their credit card information for a $19.95 payment. Consumers have complained to the BBB that their addresses are not getting changed, yet they are still charged and aren’t able to get refunds. The company has agreed to meet with the BBB but has not responded to BBB complaints or advertising concerns.

Consumers can change their mailing address for free at post offices or by requesting a form from a mail carrier. Or for $1, they can fill out an online application at usps.com, the official website for USPS.

The BBB recommends consumers to use official sources when updating personal information to avoid paying unnecessary fees and to reduce the potential for identity theft. For more information, please visit denver.bbb.org.

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About the BBB

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