BBB Ranked Most Trusted Service for Finding a Contractor

June 01, 2012

Denver, CO – June 1, 2012 – When it comes to finding a contractor, homeowners trust the Better Business Bureau (BBB) and personal referrals more than any other methods according to BuildZoom’s Annual Homeowner Survey. The independent survey asked homeowners to rank eight different methods for finding a contractor on their level of trust for each. While personal referrals ranked as the most trusted method, the BBB came in second, and topped all other services on the list.

“The BBB’s mission is to be the leader in advancing marketplace trust so this survey is very encouraging,” said Dale Mingilton, president and CEO of the BBB Serving Denver/Boulder. “For 100 years, our organization has been dedicated to helping consumers make confident decisions and we will continue to do our best to preserve their trust in our services.”

BuildZoom’s survey also indicated that those who hired contractors that they ended up being satisfied with were the same homeowners who were more likely to trust the BBB over other services. Each survey respondent had hired a contractor in the past year. The least- trusted service for finding a business, according to the survey, was Craigslist.

The BBB maintains Business Reviews on more than 4 million businesses nationwide and grades them based on complaint histories, responsiveness to customers, licensing, legal and government action, and other factors. These reviews are available to public at no charge. Out of all businesses reviewed, approximately 400,000 across the nation are BBB Accredited and meet the BBB Code of Business Practices.

To check out businesses or charities, or to find a BBB Accredited Business, visit or call (303) 758-2100.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews , BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, over 100 BBBs serve communities across the U.S. and Canada. Please visit for more information.