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Better Business Bureau ®
Start With Trust®
Denver & Boulder, Colorado
Be Diligent to Avoid Collision With Your Mechanic
May 30, 2012

Denver, CO – May 30, 2012 – We all face car trouble at some point in our lives. It has also been reported that when it comes to auto, more people are choosing repair over a new purchase in a tough economy. While there are many reputable auto repair shops in our community, the industry can be problematic and receives many Better Business Bureau (BBB) complaints.

In 2011, BBBs nationwide received a whopping 14,490 complaints against auto repair mechanics – which is a slight increase compared to 2010. In 2011, the BBB Serving Denver/Boulder processed about 180 of those complaints. Complaints often allege overcharging on repairs, charging for labor that was never performed, and performing shoddy work.

The following are BBB tips recommend to consumers in need any kind of auto repair work:

  • Get a least three referrals. If you are looking for a qualified mechanic, ask friends, family and co-workers for recommendations. Be sure to check the business with the BBB. Look for shops that display certification. For major work, such as brakes, transmission or engine repair, you need to find a shop employing a specialist.
  • Ask as many questions as you need. Don't be embarrassed to request technical definitions. Don't rush the technician into making an on-the-spot diagnosis of the problem. Ask to be called and apprised of the problem, course of action, and cost of work before any work begins.
  • Get everything in writing. Before authorizing repairs, get a written estimate for parts and labor. Tell the shop to get your permission before making additional repairs. Ensure you receive notification by having the service manager write a request on the bottom of the repair order. Give phone numbers where you can be reached and before you leave, be sure to understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Do a walk through with your mechanic. When you pick up your vehicle, get an explanation of all work completed and get all guarantees in writing. Ask that any major new parts that have been installed be pointed out to you. Your repair bill should be itemized so if a problem occurs later, you can prove the item is covered by the guarantee.

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About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews , BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, over 100 BBBs serve communities across the U.S. and Canada. Please visit www.denver.bbb.org for more information.