BBB Complaints at All Time Low, While Inquiries Rise

March 26, 2012

Denver, CO – March 26, 2012 – The Better Business Bureau (BBB) is often misconceived as somewhat of a complaint warehouse, and simply the place to call when you want to “expose” a company’s poor behavior. While dispute resolution is one of the BBB’s free services to the public, providing information to prevent disputes is the service the BBB hopes consumers will always use first.

In 2011, it appears consumers are doing just that. The BBB Serving Denver/Boulder saw a significant decrease in complaints, while simultaneously saw inquiries on businesses and charities climb. Complaints to the BBB fell 21.7 percent while inquiries increased by 22 percent. Never in the BBB’s tracked history, have complaints decreased so significantly.

“This is fantastic news. The more consumers check out organizations they’re interested in, the more they are able to trust them and avoid getting into a dispute,” said Dale Mingilton, president and CEO of the BBB Serving Denver/Boulder. “The BBB’s vision is a marketplace where buyers and sellers can trust each other – and the latest statics show this vision is becoming a reality.”

These trends are also occurring nationwide. Overall inquiries to BBBs across the country and Canada increased 18 percent in 2011, hitting the highest rate ever in the BBB’s 100-year history. Complaints to all BBBs also saw an overall decrease from 2010 to 2011.

For a BBB Business Review or Charity Report, visit or call (303) 758-2100.

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About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews , BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, over 100 BBBs serve communities across the U.S. and Canada. Please visit for more information.