Aggressive BBB Phishing Scam Hits Inboxes Again

March 29, 2012

Denver, CO – March 29, 2012 – Phony emails bearing the Better Business Bureau (BBB) name are bombarding inboxes across the country and right here in Denver. These emails are not affiliated with the BBB in any way and are considered phishing scams. Many who have gotten these emails have received many at a time, some seeing over 20 in their inbox in a short amount of time.

The latest round of emails, which have been circulating since November 2011, state to the recipient that the BBB has received several complaints against their company concerning unauthorized transactions from private bank accounts to a corporate account. The ongoing attacks have led the FBI to issue an alert this week about the aggressive scam.

If you receive an email saying that your business has a complaint filed against it with BBB, there are several things you can do to authenticate it:

  • Look for typos, grammatical errors, etc. in the text that could indicate it originated overseas.
  • Check to see who it says it is from. Complaints sent via email are from local BBBs, not from the Council of Better Business Bureaus in Arlington, Virginia.
  • Hover your mouse over the link, (do not click on it!) to see if its destination is really a address.
  • Copy and paste the link into Notepad (not Word). Notepad does not support html, so if the link is a fake address, the real link will show up.
  • Note that emails from the BBB serving Denver/Boulder will either look like this: denver.staffmember’ or this:
  • You can also always contact your local BBB directly to verify whether or not it’s fraudulent and see if your business actually has a complaint on file or not.

The BBB system is working with federal law enforcement agencies to identify the perpetrator(s) of this fraud and has retained a deactivation company to help with those efforts.

If you receive a fraudulent phishing email that appears to be from the BBB, do not click on any links or open any attachments. Forward the email to Then run a virus scan on your computer to ensure that you have not been victimized.

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About the BBB

The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, BBB Business Reviews , BBB Charity Reports and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, over 100 BBBs serve communities across the U.S. and Canada. Please visit for more information.