Major Phishing Scam Disguised as Being From the BBB

November 23, 2011

Denver, CO – November 23, 2011 – The Better Business Bureau (BBB) is warning businesses to beware of a new malicious email that appears to be about a complaint filed against the company. It is being sent under the guise of the BBB and even uses the BBB’s logo. The email first came to BBB’s attention on November 21, 2011.

BBBs across the country have been flooded with calls from local businesses and many have reported receiving the email from the address or with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-accredited businesses have been targeted.

The body of the email claims that the company did not respond to a complaint filed by a consumer and includes a link to a page at where the business can supposedly review the complaint.

This email is not from the BBB.

Because the message is fraudulent, the BBB advises any business that receives this email to take the following steps:

  • Do not click on any links or reply to the message,
  • Forward the message to,
  • Completely delete the message from your inbox, and
  • Run a full virus scan on your computer if you did click on any links.

If you receive an email from the BBB about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB directly at or 303-758-2100.

For more advice on how to protect your business from malicious online attacks and data breaches visit

A copy of the actual e-mail follows:

From: []
Sent: Wednesday, November 23, 2011 6:26 AM
Subject: Complaint # 22101311
Importance: High

The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer's concern are included on the reverse.
Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
We encourage you to use our ONLINE COMPLAINT system to respond this complaint.

The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website:

# # # #

About the BBB
The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Business Reviews and BBB Wise Giving ReportsTM on charities and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada. Please visit for more information.