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Better Business Bureau ®
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Denver & Boulder, Colorado
Green Tire Bikes Leaves Customers Seeing Red
November 18, 2011

Denver, CO – November 18, 2011 – A flurry of consumer complaints have been filed recently against Green Tire Bikes, a company operating out of St. Paul, Minnesota. The company sells bicycles, bike accessories and offers service/repairs. According to The Better Business Bureau of Minnesota and North Dakota (BBB) complainants allege that after placing their orders online through the company’s website, the company collected payments and then failed to ship merchandise in a timely manner. Many complainants also state the company has failed to respond to emails or phone calls.

Three complainants so far have been filed by Colorado consumers.

“It’s always concerning when there’s a sudden influx of complaints against a company,” stated Dale Mingilton, president and CEO of the BBB Serving Denver/Boulder. “In this case, there’s a clear pattern of a problem and the company is leaving customers across the country in the dark.”

The BBB in St. Paul attempted to reach the company via phone and email recently. The company failed to return calls, but did respond via email, where they alluded to problems with a recent sale, which has led to orders not being fulfilled. However, the company has not provided any further details, nor have they provided the BBB with responses to any of the complaints filed against them.

Currently, there are twenty-six complaints pending against the company, all filed within the past three weeks. Complaints mainly concern non-delivery of ordered products. The company previously resolved one complaint directly with the consumer. Another complaint was closed when it went unanswered. Green Tire Bikes currently has an F rating with the BBB.

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