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Better Business Bureau ®
Start With Trust®
Denver & Boulder, Colorado
Alarming Email from StubHub? It's a Scam
October 27, 2011

Denver, CO – October 27, 2011 – Consumers across the country are reporting that they have received scam emails that appear to be from StubHub, a popular ticket company. The emails try to lure recipients into sharing credit card information by falsely alerting them that they are being charged for expensive tickets to a boxing match in Nevada.

StubHub says this scam has been hitting since 7a.m. this morning, and they have had many consumer complaints. Anyone who has a StubHub account (and even some who don’t) may be at risk.

How the scam works:

  • The email asks you to login to your StubHub account to confirm the order.
  • DON’T login. A computer program may steal your password, giving thieves access to your StubHub account where valid credit card info may be stored.
  • Change your account password if you have an account at StubHub right away. Go directly to the StubHub site to do that, not through the email.
  • Send a copy of the email you receive to safety@stubhub.com, so StubHub can investigate.

If you are concerned about false credit card charges, go directly to the StubHub website and follow their instructions about how to contact the real business.

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