Business ProfileforGravina's Windows & Siding

We contacted Gravinas *********************************************** for a sliding glass door replacement in May of 2023. They sent the salesperson, ********************************* out to do a quick measurement and then sent us a quote for the door we chose. In good faith, we paid a $100 deposit. We were quoted the install would occur within ***** weeks at this point. Several weeks later they sent the installer out to do another measurement. At this point, we were told the door frame was not standard size and the door we chose would not fit. ******* would take several days to return a phone call or email. Finally, weeks if not months later, we were told they needed to come do another measurement. This occurred near the end of August 2023 when they essentially ripped off all of of the trim around the doorframe. The installer said the parts usually arrive in about 4 weeks, but definitely by late September. And we were advised the door IS in fact standard size.... We make frequent calls to *******, which go unreturned. The woman at the front desk is rude and refuses to provide a contact phone number for a manager- she repeatedly just transfers to *******. The one time we spoke to a manager, we were told we would get a call back from him- which never happened. We were told this week that the parts were on order and would be in 10/12 or 10/13. Calls and emails were ignored. The level of unprofessionalism and absolute lack of communication is astounding here. I want this door installed next week or I want our deposit back and we will go with a more reputable company that bothers to actually communicate with their customers.