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Find a Location

Colorado Classic Exteriors has 1 locations, listed below.

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    Business ProfileforColorado Classic Exteriors

    French Doors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We are a full service exterior home improvement company. Our specialty services are replacement windows, exterior doors, siding, pergolas, and patio covers. We install and service what we sell to homeowners. We do not provide installation only.

    Products & Services

    This company offers windows and siding products.

    Business Details

    Location of This Business
    7985 Vance Dr Ste 202, Arvada, CO 80003-2100
    BBB File Opened:
    9/16/2011
    Years in Business:
    13
    Business Started:
    1/28/2011
    Business Started Locally:
    1/28/2011
    Business Incorporated:
    1/28/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • Colorado Classic Windows, Inc
    Business Management
    • Mr. Preston Lewis, Owner
    • Ms. Bonnie Blair, CEO
    Contact Information

    Principal

    • Mr. Preston Lewis, Owner
    • Ms. Bonnie Blair, CEO

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    We had ordered a new Front Exterior door from Colorado Classic (March, 2021), and the buying process was very easy and enjoyable. Due to supply chain/delays through no fault of Colorado Classic the installation didn't happen until May, 2021. The door was installed very well, and without issue. The purchase of the door included a warrantee of parts&labor. In February of 2022 the door locking mechanism broke, and the service person made 2 visits to our house for the issue. The individual determined that the part was covered under warranty and had ordered the pieces, which again through no fault of Colorado Classic took a period of time to arrive. The pieces arrived and were ready for replacement in the end of April 2022, and the service individual came to replace the components. However, the pieces ordered did not resolve the issue, and he determined a new entire lock mechanism was required, rather than the one broken internal piece.This is where everything goes off the rails with Colorado Classic and honoring their warranty. The service tech left the company, and I had started communicating with a **** *******(Installation Manager). In June 2022, he informed me that the parts were still on order. On August 2, 2022 **** sent his final message stating that the parts have arrived and I would be put on the schedule in a weeks time. I have sent and called seeking to find a resolution to the issue and have been ghosted.The products and working with Colorado Classic is wonderful; getting them to honor and fix service requests is exceptionally painful.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    SC R

    1 star

    11/05/2021

    We scheduled a call to have a sliding glass door replaced, complete with all of the information about the job. They scheduled a call with us that was not terribly convenient, but we made it work. We were really excited to support a local business and have someone based here in town doing the work for us. We politely outlined the needs of the job yet again, despite already having submitted a form that went over that very thing.The saleswoman sounded hesitant to work with us from the very beginning, first telling me, "Oooh, you know, we don't really do door enlargements and your slider sounds like it will need enlarged." I told her no, we have a standard sized sliding door and we'd be happy with another standard 2 panel sliding door. After a long hesitation, she said, "Hmm, well, ok," then asked what other things we might need done. Surprised, we said maybe a front entry door, but that it would depend on the cost of the slider. Here is the fun part - she told us our job is "too small" and that they don't concern themselves with things like one sliding glass door. Well, I can tell you, we've already had one quote of $4800 on that piddly little project, which seems to me to be a pretty substantial amount of money.But HEY! NO worries! If you aren't interested in our business, we most certainly can take it somewhere else. She sounded thrilled to death to get us off the phone. I will NEVER use this company for siding, windows, etc. I will NEVER seek another quote from this company. I will tell any homeowner I know that needs work done to AVOID these guys like the plague! I cannot imagine in these times that companies are literally turning away multiple thousand dollar jobs for being "too small" for their grand and glorious local company. Stay away from these guys!From scrolling down through some reviews, it does look like this company offers one-off jobs on things like pergolas and others so I guess this was just that this company did not want to do business with us. I see plenty of reviews from people that had one front door replaced, reviews from people who had one back door replaced, etc. Now I feel even WORSE about this company. YIKE.

    Local BBB

    BBB Great West + Pacific

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