Business ProfileforPinnacle Windows and Restoration, LLC

I ordered windows and screens totaling up to ******* from this company. Since the day I gave my payment for my windows with Pinnacle, I have been treated with total disrespect. From lead times being continuously pushed out, to getting very little communication and responses. I tried to stay patient and understanding for months. After getting my order in November, three months after the original date that was given to me, I opened the boxes and realized a screen was missing for one of the windows. I contacted them and asked about it and they stated they would get back to me. Weeks later, no one did so I called and left another message with another person and was told once again I would receive a follow up, NEVER DID. Fast forward to today, over 3 months without an answer. I called and was told that I have to buy my own screen?!?? Because I signed the slip when the package was delivered. The same package that I had to drive over an hour to meet the delivery truck ON THE SIDE OF THE **** because they wouldnt drive to my house?Please tell me, was I suppose to be able to see through the box and know that the screen was missing before I signed? I have never in my life been treated with such disrespect and lack of customer care. You would think they would try to help. You would think that SOMEONE would have contacted me months ago when they decided that this was now my responsibility. Nope, it is all on me and apparently all my fault. I am filing this complaint because pinnacle windows violated their agreement to include everything I paid for and now are saying I have to pay additional money for a part I already paid for.