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Consumer Complaints

BBB Accredited Business since 05/20/2010

AssociationVoice

Phone: (303) 322-5425

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
04/01/2013Problems with Product / Service | Read Complaint Details
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Complaint
Performed photography contract work for AssociationVoice/FrontDesk. Company will not pay invoice.
Invoice submitted April 2012 for photography work performed for AssociationVoice/FrontDesk clients in January/February 2012.

Submitted invoice in April 2012.

Despite several dozen requests via phone and email, company refuses to pay.

Desired Settlement
Payment on invoice for work performed.

Business' Initial Response
This complaint predates the acquisition of FrontDesk/Smart Simple Realty. AssociationVoice completed an asset only purchase of FrontDesk/ Smart Simple Realty in late 2012. Any liabilities incurred are the responsibility of SmartSimple Realty Solutions/FrontDesk. AssociationVoice is happy to furnish a Purchase Agreement for SmartSimple Realty Solutions/FrontDesk indicating that this was an Asset Purchase as well as the date of such purchase. AssociationVoice is not responsible or directly related to this complaint. AssociationVoice values it's A+ accreditation with the BBB and continues to adhere to the standards of the BBB.

01/28/2015Billing / Collection Issues

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.