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BBB Accredited Business since 02/13/2013
Cascade Water Features
(720) 862-41212749 Canyon Crest Dr, Highlands Ranch, CO 80126-5541
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Cascade Water Features is a locally and family operated business. We take pride in our work and we always strive to meet our customers needs
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A BBB Accredited Business since 02/13/2013
BBB has determined that Cascade Water Features meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Cascade Water Features' rating include:
- Length of time business has been operating.
Factors that raised Cascade Water Features' rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Limited Liability Company
Business ManagementPrincipal: Mr. Ryan Nicks (Owner)
Water Gardens Fountains & Ponds
Products & Services
We specialize in the installation and maintenance of all types of water features, ponds, waterfalls, pondless waterfalls, koi ponds and fountains
Hours of OperationMon: 05:00 AM to 08:00 PMTue: 05:00 AM to 08:00 PMWed: 05:00 AM to 08:00 PMThu: 05:00 AM to 08:00 PMFri: 05:00 AM to 08:00 PMSat: 05:00 AM to 08:00 PM
Highlands Ranch, Littleton, Parker, and surrounding areas
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Denver. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Cascade Water Features is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaints on 9/4/12, details prior to that time are not available.
Industry Tips for Water Gardens Fountains & Ponds
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.