This business is not BBB accredited.
Phone: (303) 366-3020 Fax: (303) 340-1446 312 Norfolk St Unit A, Aurora, CO 80011
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ironwood Earthcare include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Derek Stroden, President Ms. Kelly Stroden
Alternate Business NamesIronwood Earthcare, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
312 Norfolk St Unit A
Aurora, CO 80011 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Request replacement of three boxwood shrubs planted less than a year ago per your warranty terms. I called Ironwood Earthcare two ago to inform them of a problem with three boxwood shrubs planted by them in 05/2014 - all three shrubs planted did not make it through the winter and turned brown. After not hearing back for some time, I called back and spoke to **** on 04/21/2015. **** informed me that he was able to inspect the shrubs and determined that the damage was caused by a "winter burn", due to a sudden temperature drop - he informed me that this issue is not covered by the warranty. My concern with this explanation is the fact that I have 3 more identical boxwood shrubs which were planted in 06/2014 and these shrubs made it through the temperature drop without any issues. The healthy boxwood shrubs are in the same soil and are on the same side of the house getting the same amount of sun and moisture. **** has not been able to adequately explain why all three shrubs planted by Ironwood are now dead, while all three identical boxwood shrubs that I planted are still thriving. Based on the fact that the identical boxwoods made it through the winter season just fine, I believe the issue with the dead shrubs is either the quality of the plants provided or inadequate installation. I would appreciate a timely resolution to this matter according to the original warranty contract.
Desired Settlement: Immediate replacement of the three dead shrubs or reimbursement in the amount of $350, which is the cost estimate I received from another company to replace the shrubs.
Business Response: Initial Business Response /* (1000, 8, 2015/05/20) */ On November 11, 2014 the average Denver temperature went from 67 degrees to negative 13 degrees in close to a 24 hour period. The 80 degree temperature drop was the largest drop ever recorded in Denver in that short of a time period. Many plant species were affected, some experienced frost burn, and others died completely. Most of these plants were zoned correctly for our area as was the case with the Boxwoods installed at Mr. ******* house. The shrub installation was performed on May 15, 2014. Ironwood received no complaints about the installed plant material until April 21, 2015. Customer has accused poor plant material or poor installation; poor installation would have been evident within the first 90 days in the form of singular dead branches. All plant material installed by Ironwood Earthcare is purchased from **** ***** Wholesale Nursery, a reputable wholesale nursery in Denver. Mr. ***** plant warranty was exclusive of acts of God, which Ironwood Earthcare is charging as cause of death of the plant. Ironwood Earthcare extended some credit to the account for replacement as an act of good faith. Mr. **** rejected the offer although his plants were not covered by warranty. Plant warranty is designed to cover aspects of plant installation and establishment that can be controlled or modified by Ironwood Earthcare, i.e. insect, disease, water or lack of. An 80 degree temperature change is considered to be an act of God, and is not under Ironwood Earthcares control. Ironwood Earthcare is still willing to offer a $76.00 credit to Mr. ***** account toward plant replacement which would cover one of the three plants. (We have attached copies of email correspondence between Ironwood and Mr. ****) Initial Consumer Rebuttal /* (3000, 10, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has failed to address why all three boxwoods planted by them died, while 3 boxwood plants planted by me a month later are still thriving. The explanation provided simply does not make sense... If the plants in question died based on the temperature drop as implied by the business, why weren't the other plants impacted at all? At this time, the only acceptable resolution would be full refund of the cost of the three plants in question.