This business is not BBB accredited.

Ironwood Earthcare

Phone: (303) 366-3020 Fax: (303) 340-1446 312 Norfolk St Unit A, Aurora, CO 80011 http://www.ironwoodearthcare.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ironwood Earthcare include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ironwood Earthcare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 11, 2003 Business started: 07/09/2003 Business started locally: 07/09/2003
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Derek Stroden, President Ms. Kelly Stroden
Contact Information
Principal: Mr. Derek Stroden, President
Customer Contact: Ms. Kelly Stroden
Business Category

Tree Service

Alternate Business Names
Ironwood Earthcare, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    312 Norfolk St Unit A

    Aurora, CO 80011

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Request replacement of three boxwood shrubs planted less than a year ago per your warranty terms. I called Ironwood Earthcare two ago to inform them of a problem with three boxwood shrubs planted by them in 05/2014 - all three shrubs planted did not make it through the winter and turned brown. After not hearing back for some time, I called back and spoke to **** on 04/21/2015. **** informed me that he was able to inspect the shrubs and determined that the damage was caused by a "winter burn", due to a sudden temperature drop - he informed me that this issue is not covered by the warranty. My concern with this explanation is the fact that I have 3 more identical boxwood shrubs which were planted in 06/2014 and these shrubs made it through the temperature drop without any issues. The healthy boxwood shrubs are in the same soil and are on the same side of the house getting the same amount of sun and moisture. **** has not been able to adequately explain why all three shrubs planted by Ironwood are now dead, while all three identical boxwood shrubs that I planted are still thriving. Based on the fact that the identical boxwoods made it through the winter season just fine, I believe the issue with the dead shrubs is either the quality of the plants provided or inadequate installation. I would appreciate a timely resolution to this matter according to the original warranty contract.

Desired Settlement: Immediate replacement of the three dead shrubs or reimbursement in the amount of $350, which is the cost estimate I received from another company to replace the shrubs.

Business Response: Initial Business Response /* (1000, 8, 2015/05/20) */ On November 11, 2014 the average Denver temperature went from 67 degrees to negative 13 degrees in close to a 24 hour period. The 80 degree temperature drop was the largest drop ever recorded in Denver in that short of a time period. Many plant species were affected, some experienced frost burn, and others died completely. Most of these plants were zoned correctly for our area as was the case with the Boxwoods installed at Mr. ******* house. The shrub installation was performed on May 15, 2014. Ironwood received no complaints about the installed plant material until April 21, 2015. Customer has accused poor plant material or poor installation; poor installation would have been evident within the first 90 days in the form of singular dead branches. All plant material installed by Ironwood Earthcare is purchased from **** ***** Wholesale Nursery, a reputable wholesale nursery in Denver. Mr. ***** plant warranty was exclusive of acts of God, which Ironwood Earthcare is charging as cause of death of the plant. Ironwood Earthcare extended some credit to the account for replacement as an act of good faith. Mr. **** rejected the offer although his plants were not covered by warranty. Plant warranty is designed to cover aspects of plant installation and establishment that can be controlled or modified by Ironwood Earthcare, i.e. insect, disease, water or lack of. An 80 degree temperature change is considered to be an act of God, and is not under Ironwood Earthcares control. Ironwood Earthcare is still willing to offer a $76.00 credit to Mr. ***** account toward plant replacement which would cover one of the three plants. (We have attached copies of email correspondence between Ironwood and Mr. ****) Initial Consumer Rebuttal /* (3000, 10, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has failed to address why all three boxwoods planted by them died, while 3 boxwood plants planted by me a month later are still thriving. The explanation provided simply does not make sense... If the plants in question died based on the temperature drop as implied by the business, why weren't the other plants impacted at all? At this time, the only acceptable resolution would be full refund of the cost of the three plants in question.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ironwood Earthcare
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)