BBB Accredited Business since
Phone: (303) 623-8733 4067 S Bannock Street Unit B, Englewood, CO 80110
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Donovan Arborists, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Donovan Arborists, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Adams County Building Department
12200 Pecos St, Westminster CO 80234
Phone Number: (303) 453-8700
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Paul Donovan, Owner
Tree Service Arborist
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4067 S Bannock Street Unit B
Englewood, CO 80110 (303) 623-8733 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Awful! It took them several weeks to even contact us from our *****'s list purchase. Then we approved the bid, late June and they didn't even come to do the work until the first week of August. We agreed to have the tree removed and the stump grinder so we could lay new sod, and fix the area up. Only after the tree was removed did they notice we had a utility box right by the tree (which I'm really not sure how they missed it the two other times they came over). They are now refusing to grind the stump and get rid of it. If we knew this was going to be an issue, we would have never agreed to take the tree out in the first place, we would have just kept trimming it. Now we have a large stump consuming an entire large corner of our home, and a bunch of wood shavings they never cleaned up. Paul the owner was uncooperative and unprofessional the entire time, and said it is my problem. Now I have to seek a legal remedy to recoup the money I spent on this horrible service!
Desired Settlement: To complete project or refund payment in full.
You purchased an *****'s List Coupon on June 9th. We called you on June 9th at 1:49 pm and set a date for me to come out and give you an estimate. At that time I was 2-3 weeks out on giving estimates. We scheduled the estimate for June 22nd between 3-4 pm. I showed up to your property at around 3:30. You then called to authorize the work to be done and we scheduled the work for Aug. 5th. At that time, I was 4-6 weeks out on work. We came and removed the tree as scheduled and promised. These time frames all within normal times for a busy tree service during the summer months.
After we removed the tree, I explained to your wife that your plastic shed needed to be moved so that we can access the stump with the machine. The machine is about 35.5 inches wide. As company policy, we do not move things like this because it opens us up to liabilities that are outside the realm of our normal operating duties. I also explained that we needed to have the utilities located because there was a utility box right next to the stump. I did not see this box because you had stuff surrounding the box on all 4 sides and on top. It's also not within my operating procedure to move things while looking at a tree while giving an estimate. At that point, I was just looking at the tree and you had not hired me yet.
After we took down the tree, we called for the utilities to be located. We called you and let you know exactly the date when they would be there. We then scheduled the stump. When the stump grinder showed up, the shed was not moved so we could not access the stump to complete the job.
I spoke with you the next day and you immediately went into threatening me with legal action within 30 seconds into our phone conversation. You never gave me an opportunity to finish the job. When a customer threatens me with legal action, our working relationship ends at that point. The stump can be ground out but I do not feel comfortable having anyone associated with my business on your property.
There was an easy solution to this problem. All you had to do was move the shed and schedule a date for us to come back out and grind the stump. Even with the utility box nearby, we would have been able to grind the stump. But since you went immediately into threatening legal action against me and my company, we no longer feel that it's in our best interest to have anyone on your property. I feel your actions ruined a perfectly fine working relationship and that we did everything as promised. You are not stuck with a stump and you can easily hire another company to grind it out for you.
I am sorry that your experience with my company was less than great. I work really hard to make all my customers feel like I went the extra mile for them. You did not give me the opportunity to do that for you.
Business Response: The customer has repeatedly threatened legal action and created a hostile work environment. I stand firm, that under these conditions, I do not feel comfortable having anyone associated with my company to enter the customer's property. My offer still stands for the customer to hire another company to remove his stump. If there is a price difference, I will cover that difference, minus the $200 that he has been credited back by *****'s List and that the customer pays for tree removal.
Customer Reviews Summary