BBB Business Review

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This business is not BBB accredited.

Arbor Pro Tree Experts Co Inc

Phone: (303) 935-0005 Fax: (303) 935-2568 View Additional Phone Numbers 6405 W Mississippi Ave, Lakewood, CO 80226 View Additional Email Addresses http://www.arborprotree.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Arbor Pro Tree Experts Co Inc include:

  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Arbor Pro Tree Experts Co Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 9

Additional Complaint Information

BBB has identified a possible pattern of customer complaints. Specifically, consumers allege Service Issues stating that the business either failed to provide services, even after being paid and further, that there was damage to homeowners property after the service was completed. BBB scheduled a meeting with the business on February 24, 2015 to address the allegations, but the business asked to reschedule. A phone conference was scheduled on 4/14/2015 however, the company did not respond to the phone call. BBB will make a final attempt to schedule a meeting.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arbor Pro Tree Experts Co Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 26, 1985 Business started: 03/01/1982 Business started locally: 03/01/1982 Business incorporated 01/19/1990 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Timothy Shannon, President Ms. Lisa Shannon, Complaint Contact
Contact Information
Customer Contact: Ms. Lisa Shannon, Complaint Contact
Principal: Mr. Timothy Shannon, President
Business Category

Tree Service

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.