Business ProfileforCottman Transmission

I have been dealing with this company and want a refund instead of them not taking responsability for the transmission issue which they have been unable to repair after I have had to take my truck back over 12 times. I am disabled and don't have a lot of money to throw away with todays economy. This truck has been taken to both shops in ****** and they can't get it right. On my last visit which was in March I was told it was gonna cost me over ********* to get my truck running correctly. This was the general manager that refused to fix my truck until I had a misfire fixed and my engine worked on. He told me that was the issue with my transmission going out. Granted I don't know much about cars but found out that was a big story when I told other mechanics to get it fixed. I had to finally find a mobile mechanic to repair the missfire since my truck wont move at all It cost me ****** to get a AAA membership so I could get it there. He refused any kind of tow. When I got it there he called me in 30 minutes and informed me that the misfire that my engine has was cause of my transmission issue. I was then told I had a day to take it off the lot or he would start charging me storage fees. Really instead of just fixing it. He knows my situation with my health and my finances. How am I sexpected to get it worked on when it wont even run. After a ******* repair it should run great. That also Includes the ****** that I paid the shop on Broadway to change my spark plugs. The manager at that shop said he had a employee who did side work on the weekends so I asked him how much to change my spark plugs he said ****** so I paid him cash and thought he had taken care of it . They were never changed. **** also told me this would be the last time any kind of repair would be done on my transmission. i an still paying on the loan I took for the repair work and I still have no transportation. Cottmans slogan is "100% Guaranteed. At Cottman we back up our work with a 100% guarantee. We treat your car like it was our own." What happened to this statement? what happened to my truck.I doubt I have even put **** miles since my transmission was worked on by this company. Save yourself the stress , money and time by taking your automobile to a company that knows what they are doing. I took it here because I likes the wonderful reviews they have online. 5 star service. Thats all I expected and not to mention I never was given any paperwork on what was done to my truck. I asked **** the first time I met him and was told that **** wasn't very good about doing the paper work. By law I think I am *********** that paper work and I had just changed the oil in my truck a week before I took iit back to him I have never had a oil leak and still dont. I just want my truck back but that will never happen if it stays for repair at Cottman. I no longer trust them and it was suppose to be taken care of when I took it back.