This business is not BBB accredited.

Kazoo & Company Toys

Additional Locations

Phone: (970) 343-4808 Fax: (303) 322-0783 View Additional Phone Numbers PO Box 460949, Glendale, CO 80246 View Additional Email Addresses http://www.kazootoys.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kazoo & Company Toys
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 2000 Business started: 04/13/1981 Business started locally: 04/13/1981 Business incorporated 04/13/1981 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Ms. Diana Nelson, President Ms. Sandy Vechazone
Contact Information
Principal: Ms. Diana Nelson, President
Customer Contact: Ms. Sandy Vechazone
Business Category

Toys - Retail

Alternate Business Names
Kazoo & Company
Products & Services

Online toy shop for educational toys that will stretch your child's imagination. Huge selection of specialty educational toys, games, and puzzles.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 460949

    Denver, CO 80246

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 460949

    Glendale, CO 80246

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was charged $9.50 extra for additional shipping after the order had charged and shipped that was never disclosed or agreed upon. I was charged the total sales bill amount and the order shipped. Later the company charged me $9.50 extra for additional shipping, that was never disclosed or agreed upon by me. This is unfair business practice to: 1) Charge me extra without notification. 2) Charge me extra after the order was shipped. 3) Charge me extra without a single mention before I hit the buy button on the webpage with the summary of my order charges, which webpage list of charges by the way included a shipping charge, i.e., this one is an additional undisclosed shipping charge.

Desired Settlement: Refund of $9.50 for this unfair and according to my opinion fraudulent charge.

Business Response: Initial Business Response /* (1000, 11, 2014/03/06) */ kazootoys-****** Date Sun Jan 12 00:58:09 MST 2014 THIS ORDER DOES NOT QUALIFY FOR DISCOUNTED SHIPPING DUE TO BEING OVERSIZED, OVERWEIGHTED AND A D/S. CHARGED 9.50 ON THE BACKEND. UPS tracking:****************** *Kazoo Toys carries oversize and/or heavy items where we apply additional shipping charges due to the large expense of shipping these items. If an item does require additional shipping, this shipping charge will be outlined on the product's page. **Manufacturer Direct Ship orders (item codes ending with "ds") are not eligible for our free shipping offer or $4.95 shipping rate. This is on the front page of the website.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Kazoo & Company Toys
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)