BBB Business Review

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BBB Accredited Business since

QueensLander Tours

Phone: (877) 865-6711 12835 E Arapahoe Rd Tower 1 Ste 550, Centennial, CO 80112

BBB Business Reviews may not be reproduced for sales or promotional purposes.


QueensLander® Worldwide Tours is a 16 Traveler, True Small-Group® Tour company based in Centennial, Colorado. They operate tours to Italy, Europe and the South Pacific.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that QueensLander Tours meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for QueensLander Tours include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on QueensLander Tours
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: February 23, 2001 Business started: 08/06/2003 Business started locally: 08/06/2003 Business incorporated 08/06/2003 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Story, Executive Director Scott Stewart
Contact Information
Customer Contact: Scott Stewart
Principal: Mr. Mark Story, Executive Director
Business Category

Tours - Operators & Promoters

Refund and Exchange Policy
100% cancellation up to 90 days prior to departure. Terms & Conditions apply. Please see our website or call for more information.
Service Area
United States, Canada, Australia, New Zealand & Mexico
Alternate Business Names
Queenslander International LLC Story Land & Sea
Products & Services

Story Land & Sea(R) by QueensLander is a True Small Group Tour operator featuring up to 16 guests on tours to Italy and other destinations.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.