BBB Business Review

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This business is not BBB accredited.

Preferred Professionals

Additional Locations

Phone: (866) 881-8377 2525 Coach House Loop, Castle Rock, CO 80109 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Your BBB has noticed a pattern of complaints regarding Preferred Professionals. Complaints allege that consumers who own time-share properties are contacted by Preferred Professionals and are promised that, for a sum of several thousand dollars, the company will transfer ownership and subsequent financial obligations of the time-share from the customer to the company. Complaints also allege that ultimately, the company fails to complete the transfer. Customers allege they receive maintenance or other financial charges on the property long after it was supposedly transferred. When consumers contact the time-share, customers find they are still listed
as the owners and that the time-share has no knowledge of Preferred Professionals. Complaints state that when customers attempt to contact the company, they find the company fails to respond to any requests for justification to the customer. Furthermore, it has been determined that there is no physical office or location for this business. The address, 4833 Front St. Unit B160, Castle Rock, CO 80104 is a UPS store.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Preferred Professionals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 19, 2009 Business started: 03/18/2009 Business started locally: 03/18/2009 Business incorporated 04/03/2009 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity


Business Management
Ms. Ana Carlson Mr. Sean Carlson
Contact Information
Principal: Ms. Ana Carlson
Business Category

Timeshare Companies Vacation Time Share

Alternate Business Names
Additional Information

According to BBB files, this company's address at 4833 Front Street in Castle Rock is a mail drop box at a UPS store.

Business Management

The registered agent of Preferred Professionals, Ana Carlson, is also the registered agent of Our Helping Hand Org. To see the Reliability Report on Our Helping Hand Org please click here:

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.