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Phone: (303) 781-2220 5178 S Broadway, Englewood, CO 80113
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A BBB Accredited Business since
BBB has determined that Alliance Tickets Of Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alliance Tickets Of Colorado include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMr. Frank Graziano, Owner/President Mr. Roger Jones, General Manager
Ticket Sales - Events
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Alliance Tickets advertised tickets to Juliann Hough @ Derek Hough show atthe Paramount theatre on July 15th, 2014 for $135.00 with no mention that the face value of the tickets was $39.50 or there was a $114.00 service charge.The final billing for these three tickets was $534.42 and the seats were in the top, back row and we had to stand up to even see the entire stage.
Desired Settlement: DesiredSettlementID: Refund I would like a refund of $#286.50 for the overcharge of the tickets and $100.00 of the service charge for a total refund of $386.50.
Business Response: Initial Business Response /* (1000, 12, 2014/10/30) */ Thank you for the opportunity to respond to this consumer inquiry. After reviewing the notes on this order, the client has not reached out to us about any concerns that she had on her order. I will reach out to the client to see if we can come to a mutual resolution to this inquiry. It looks like this client had place her order through an affiliate website that charges a service fee (114.42) to connect the order with the holding company of the tickets. Per that website, she would have had to scroll through the terms and conditions and check the box that confirms that she read them to move to the completion page of her order. The terms and conditions on the site would have explained that the tickets are obtained through the secondary market and that in many cases; the tickets are sold above the "face Value" listed on the ticket. Once the order was sent to us, we provided the service in completing the order and shipping out the tickets. Her order was placed on 5/22/2014 for Move Live on Tour for 7/15/2014. The order was shipped out on 5/23/2014 through Fedex and delivered on 5/28/2014. The client had a little less than 2 months to contact us before the event about any concerns she had with her order. As a consumer, she should be responsible for doing the research on the products that were purchased and/or verifying any information about the website and vendors that she is purchasing from. Again, we will reach out to the client but we did provide the service as requested and did nothing wrong. Initial Consumer Rebuttal /* (3000, 15, 2014/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talked to ***** the manager at Alliance Tickets last week. They offered to send a $400.00 refund check. We are waiting to receive the check and at that time I will consider the case closed. I will let you know when the check is received. Thank you for your help. ***** ******** Final Consumer Response /* (2000, 18, 2014/11/14) */ We received a check today in the amount of $400.92 from Alliance Tickets so I consider this case closed. Thank you so much for your support and help. ***** ********
Problems with Product/Service
Read Complaint Details
Complaint: Bought tickets to PBR Finals for $189. Did not receive. They charged me an additional $30 to reprint.Called and said they can't reprint. Won't refund. Ordered PBR Finals tickets almost a year ago. Didn't receive. Wrote them and they stated that tickets were delivered. I told them I did not receive. They told me that for an additional #30 they would reprint. they contacted me later stating that the reprinted tickets would be delivered by 3 P.M. to the Excalibur (were we will be staying) on 10/26/2013 They called later and said that they couldn't so I asked for a refund. They refused,even though they have a 200% guarantee I only asked for my money back so I could buy tickets somewhere else. They refused. I tried to explain that we had already bought airfare and hotels and I really needed our money back. We are on Social Security and I really need my money back.
Desired Settlement: Either a refund for the tickets I didn't receive and the reprint or replacement tickets.
Business Response: Final Consumer Response /* (2000, 6, 2013/10/14) */ They have refunded amount of original ticket purchase and reprint charge. I am satisfied with the outcome