DISH Network, LLC

Find out more about this business:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Licensing Customer Complaint History

Government Actions Advertising Review BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating

Based on BBB files, this business has a BBB Rating of NR .

Click here for an explanation of BBB Ratings

The Denver BBB is the Headquarter BBB for processing all BBB complaints. Dish Network encourages consumers to contact Dish Network's designated customer relations contact at their Executive Offices, who can be reached at 1-888 826-8137 prior to filing a complaint through our office. Dish Network has committed to address these calls by providing consumers with an adequate response within two business days.

Business Management

Additional company management personnel include:

Ms. Rachel Dye - Manager
Mr. Adam Whittemore - Supervisor

Additional Locations and Phone Numbers

Licensing

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 13214 complaints about this company in the last 36 months, our standard reporting period. Of the total of 13214 complaints closed in 36 months, 3507 were closed in the last year.

Government Actions

On March 25, 2009 the U.S. Department of Justice, at the Federal Trade Commissions request, filed a complaint in U.S. District Court, Springfield Illinois division. Charges filed indicate the business is in violation of federal law prohibiting telemarketing sales rules. The matter is pending.


On July 16, 2009 Dish Network entered into an Assurance of Voluntary Compliance with the Attorney General of several different states. The Assurance settles charges the business violated do-not-call rules, failed to disclose terms and conditions including rebate information, processed debits without proper authorization and refused to accept responsibility for third party retailers and installers. Under the terms of the Assurance the business agreed to offer restitution to eligible consumers. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

Consumer Refund Information:

DISH Network will offer restitution to eligible consumers who filed complaints with the Office of the Attorney General or with DISH Network between Jan. 1, 2004 and July 9, 2009. Additionally, consumers who file complaints with DISH Network, the Better Business Bureau or the Office of the Attorney General within the next 150 days could be eligible for restitution if they were victimized within the past two years. Consumers who are not satisfied with the company's offer of restitution can file a claim to be judged by a third-party claims administrator.

Questions or complaints regarding the refund process can be addressed to DISH Network, L.L.C., Dispute Resolution Team, P.O. Box 9040, Littleton, CO 80120 or submitted via e-mail at CEO@dishnetwork.com.

For the complete Assurance:
http://myfloridalegal.com/webfiles.nsf/WF/MRAY-7TZJUW/$file/DishNetworkAVC.pdf

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with DISH Network, LLC, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 6370
Report as of November 22, 2009 11:02
Copyright^© 2009 Better Business Bureau