This Business is not BBB Accredited
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Ivory White is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Ivory White's rating include:
- 98 complaints filed against business
- Failure to respond to 6 complaints filed against business.
- Advertising issue(s) found by BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
The BBB has noticed a pattern of complaints regarding refund or exchange issues. Specifically, complainants allege that they do not receive their refund after returning the products and when complainants contact the company, the company claims the products were damaged so they cannot issue the refund. Furthermore, complainants allege that they do not receive their ordered product until after the free trial offer has been completed, and they receive and are charged for an unordered starter kit upon delivery.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||46|
|Billing / Collection Issues||30|
|Problems with Product / Service||16|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||98|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Ivory White
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Type of Entity
Contact InformationPrincipal: Mr. Steven Vanderburg (Customer Service Manager) Customer Service
Teeth Whitening Products & Services