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Denver & Boulder, Colorado

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This Business is not BBB Accredited

Ivory White (Headquarters)

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(800) 964-4593View Additional Phone Numbers6205 Lookout Rd Ste D, BoulderCO 80301-3334http://www.ivorypro.comView Additional Web Addresses

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BBB Accreditation

Ivory White is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Ivory White's rating include:

  • 180 complaints filed against business
  • Failure to respond to 73 complaints filed against business.
  • Overall complaint history with BBB.
  • Advertising issue(s) found by BBB.
  • Length of time business has taken to resolve complaint(s).
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

The BBB has noticed a pattern of complaints regarding refund or exchange issues. Specifically, complainants allege that they do not receive their refund after returning the products and when complainants contact the company, the company claims the products were damaged so they cannot issue the refund. Furthermore, complainants allege that they do not receive their ordered product until after the free trial offer has been completed, and they receive and are charged for an unordered starter kit upon delivery.

Customer Complaints SummaryRead complaint details

180 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues83
Billing / Collection Issues43
Delivery Issues11
Guarantee / Warranty Issues1
Problems with Product / Service42
Total Closed Complaints 180

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ivory White

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 02/08/2007Business started: 04/10/2006
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Partnership

Contact Information
Principal: Mr. Steven Vanderburg (Customer Service Manager) Customer Service
Business Category

Teeth Whitening Products & Services

Alternate Business Names
Convertis, LLC
Industry Tips
FREE Trial Offers

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.