This business is not BBB accredited.
Phone: (888) 506-2880 PO Box 704, Louisville, CO 80027
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for New Century Consulting, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. William "Ted" Kentzel, Owner
Taxes - Consultants & Representatives
Alternate Business NamesKalmia Avenue Tax Prep, LLC New Century Tax, LLC
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 704
Louisville, CO 80027
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have a signed contract with this company to resolve my tax issues with IRS, now they are closed? June 2012 we signed into contract to have New Century Tax to represent us with IRS to resolve our case. The NCT turned it over to **************, we worked with her then the last 6 months left many voice mails and never received any call backs or contact with her. She is now employed with MDA. I contacted them, they contacted ****** and stated that she still has our case and is working on it. Then MDA is wanting us to pay them too after paying NCT $******* so that MDA can take over the case since they bought out NCT. As of today we still haven't heard back from **************, NCT or MDA
Desired Settlement: We would like our $******* that we paid or for MDA to take over the case without any other fees and get the job done that we agreed upon with NCT.
Business Response: Initial Business Response /* (1000, 5, 2014/05/15) */ Hi *******; I spoke with ******, who is handling your file. She stated you have been placed on an installment agreement with the IRS. Additionally, she informed me that you two have spoken and that she has received all the information needed for a penalty abatement. Further this penalty abatement has been submitted to the IRS. She is simply waiting on a reply from the IRS. If you need anything further, please contact ******. Thanks,
Problems with Product/Service
Read Complaint Details
Complaint: Associate ******** ****** failed to respond to calls and voicemails to resolve my concern regarding abatement of an IRS liability. I contracted New Century tax as a third party to negotiate a liability with the IRS in April/May of 2012. The associate working on my case was ******** Walker. I mentioned that I wanted all the debt eliminated. She was finally successful in getting a civil penalty eliminated in around January of 2013, however, there was still a remaining balance. I contacted ******** Walker in regards to this to find out about getting the remaining balance eliminated. I called and left voicemails on a few occasions, but she didn't return any of my calls to address my concern. I wasn't able to obtain any explanation as to why that remaining balance couldn't be abated. I received notices a few months later in late May of this year that the IRS had received correspondence from ******** that she would no longer be representing me. This was highly unprofessional of her not to return my calls nor provide me any kind of response, and then to decide that she's not representing me any longer without my knowledge and without resolving my issue. It appeared to me as if I was being avoided and was left hanging. Now, I am left having to resolve this matter with the IRS on my own.
Desired Settlement: I want an explanation to the following. Why was I not contacted in response to my calls and voicemails? Why were they unable to get the remaining balance eliminated?
Business Response: Initial Business Response /* (1000, 5, 2013/11/19) */ Hi Ms. *******; I looked into your file and was able to confirm the fact that you hired Union Consulting to help you with a tax liability and that Union forwarded your file to us to handle. I noted that Tori W. handled your file by originally speaking with you and performing a background on your history with the IRS. Additionally, Tori was able to get a credit of aprox. $9000. for 2006, leaving you with a balance of around $400 from a different year. Unfortunately, you will have to pay this $400 amount, which is not related to the 2006 issue for which we were hired. **** will call you to explain this over the phone. Sincerely, ******* XXX-XXX-XXXX
Read Complaint Details
Complaint: New Century Consulting, via Union Consulting Inc. solicited us offering to resolve our issue. Agreed fee was paid August 2011. Emails/calls ignored. New Century Consulting solicited us to hire their company to represent us. We received a contract from Union Consulting Inc. of , *********** ******** from **** ******** Senior Consultant. We paid in full the agreed fee. We were assigned to ******** ***** of New Century Consulting. After some correspondence with no resolve, we received an email informing us our issue has been transferred to ***** ****** of New Century Consulting. To date, we still have no resolve and ignored emails and phone calls.
Desired Settlement: As we agreed in August of 2011 (after being solicited) we ask New Century keep their promise resolvimg this issue by representing us with exceptional and expedient service.
Business Response: Initial Business Response /* (1000, 8, 2013/10/23) */ Dear ****; I will have an associate give you a call in order to provide a resolution to your tax obligation. ******* XXX XXX XXXX