Business ProfileforLarson Tax Relief Inc

As a business professional I understand short term challenges can happen and you can learn a lot by how a company addresses their failures in response to making "things" right. To that end, I have never written a review like this. A thoroughly disappointing experience is the best description I can think of.My Recap: Larson had the kickoff call and drafted my account properly and shortly after that I found myself chasing them for answers. After many months, a change was made to who represented my account, *** ********************** cited unhappy customers and communication issues as the reason for the change.It was after this, that I learned the original person failed to communicate to me a settlement was reached with the state and upon resuming the services with a new person, I eventually learned that this lack of communication cost me nearly $1,400 in additional taxes as the state eventually revoked the offer. I communicated this to Larson, including *** Larson and even after providing emails from his own employees showing it was Larson's failure to communicate, they refused to work with me in any regards to a refund. As to the *** portion of their work, Larson filed with the *** and then closed my account prior to the *** accepting the offer, leaving me on a scheduled payment for months, where the *** finally came back and rejected the offer. I was finally told, there was nothing they could do. There were major gaps in communication and several changes to the team along the way. Section IV of my contract shows, "IV. LFI's licensed tax professional will continually communicate with Client to update Client of progress from **** work- product, including any proposed modifications to the resolution strategy. " I sincerely hope that my experience was an isolated one. I would caution people out there to investigate other options thoroughly before deciding on the best resource to represent them in such important matters.

We sincerely appreciate your feedback, and we want to express our regret that you are not satisfied with your recent experience with our services. We take great pride in our commitment to providing excellent customer service, which has been a key factor in our success over the past 18 years.

After carefully reviewing your concerns, we conducted a thorough investigation into the matter. Our findings indicate that there may be some discrepancies between the assertions made and our documented activities and communications with both you and the taxing authorities. We understand that situations like these can sometimes lead to misunderstandings and differing perspectives, or unrealistic expectations about what the *** should or will do.

It's important to us that our clients are content and confident in the services we provide. While we may have differing opinions about the events in question, we genuinely value your business and your satisfaction.

Once again, thank you for giving us the opportunity to address your concerns.