BBB Business Review

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BBB Accredited Business since

Clear Creek Consulting, Inc.

Additional Locations

Phone: (877) 897-5786 Fax: (720) 306-4431 View Additional Phone Numbers 285 Century Pl Ste 200, Louisville, CO 80027

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clear Creek Consulting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clear Creek Consulting, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 9
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 57

Additional Complaint Information

The Denver/Boulder BBB is the Headquarter BBB for processing all BBB complaints. Clear Creek Consulting, Inc encourages consumers to contact Clear Creek Consulting, Inc. designated customer relations contact at their Executive Offices, prior to filing a complaint through our office. Existing Clear Creek Consulting, Inc clients can call Brandon Cope, Executive Vice President 877-897-5786 x 111. They welcome all other concerns as well. Clear Creek Consulting, Inc has committed to address these calls by providing consumers with an adequate response within two business days. Clear Creek Consulting, Inc requests that if you wish to file a complaint to please include specifics regarding the issues; such as the name of person, with whom you spoke, office location, repeated calls, hang ups, etc. BBB has identified a past pattern of complaints against this business. Specifically, consumers allege the business makes repeated phone calls to them, despite their requests that the business cease from contacting them. Additionally, many consumers allege the business was rude, unapologetic, and unprofessional in the phone calls. BBB has met with this business, and they are aware of this pattern of complaints. BBB received a response from the business on June 24,2015 addressing the aforementioned issues. The business stated they were at fault for the frequent unwanted phone calls. Between 2012 and 2013, the business was using an automated dialer to reduce costs. The automated dialer did experience some technical difficulties and would sometimes call potential clients multiple times a day. After the complaint surge during this period, Clear Creek Consulting, Inc. invested in hiring live people to contact potential clients. The business implemented additional training for these sales employees. BBB will continue to monitor the complaints.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Clear Creek Consulting, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 10

Additional Information

BBB file opened: February 22, 2005 Business started: 01/21/2004 Business started locally: 01/21/2004 Business incorporated 01/21/2004 in CO
Type of Entity


Business Management
Mr. Brandon Cope, Executive Vice President Mr. Christopher Markwell, President Ms. Kelli Wood
Contact Information
Principal: Mr. Brandon Cope, Executive Vice President
Business Category

Taxes - Consultants & Representatives

Alternate Business Names
Clear Creek Tax

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.