BBB Business Review

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This business is not BBB accredited.

Sports Authority

Find a Location

Phone: (720) 475-2292 View Additional Phone Numbers 1050 W. Hampden Ave., Englewood, CO 80110 http://www.sportsauthority.com ! There is an alert on Sports Authority !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sports Authority include:

  • Failure to respond to 23 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Sports Authority include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

178 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 12
Delivery Issues 11
Guarantee/Warranty Issues 10
Problems with Product/Service 111
Total Closed Complaints 178

Additional Complaint Information

BBB has identified potential patterns of customer complaints. Specifically, consumers claiming customer service Issues allege poor customer service, including rude sales staff and customer service reps. Other consumers claim that it is almost impossible to receive customer service in timely manner. Consumers that claim advertising Issues allege the company is failing to honor advertised prices and discounts, both online and in stores. Consumers claiming refund or exchange issues allege the company does not provide refunds in a timely manner. Other consumers claim that the company is refusing to provide refunds even though the consumers are following proper protocol. One more consumer alleges the company refuses the return of a product despite having a receipt. Consumers that claim Delivery Issues allege that they never received products they ordered. Other consumers claim that the products they did receive were incomplete. Yet another consumer alleges that the product they ordered was shipped to the wrong state. Consumers claiming Product Issues allege that they received the wrong items. Other consumers claim that the products they received were defective. Consumers also claim that parts were missing from the products they received. Consumers claiming Sales Practice Issues allege that the company continues to spam them with emails even though they have unsubscribed multiple times. Another consumer claims that the company canceled their order but failed to notify the consumer about it. Consumers that claim Service Issues allege that the company provided poor quality services. Consumers that claim Guarantee or Warranty Issues allege that the company failed to honor the warranty.

BBB met with the company on March 25, 2015 to address the allegations. The company stated that they facilitate in house trainings for customer engagement, and have implemented internal audits of performance and customer satisfaction as customer service is a priority while also performing intern advertising review audits. In regards to refunds and returns, the company stated that they will refund on items returned within the last 30 days, and for concerns regarding items not being in stock, the company will offer a substitution of items that are of equal value. BBB will continue to monitor consumer complaints.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Sports Authority
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: November 01, 1951 Business started: 10/11/1977 Business started locally: 10/11/1977
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Business Management
Michael Foss, CEO Mr. David Campisi, CEO Ms. Magritha Fiacco, Client Relations Manager Mr. Tom Hendrickson, CFO Griselda Jaquez Mr. Joe Newsom, Senior V P Operations
Contact Information
Principal: Michael Foss, CEO
Customer Contact: Griselda Jaquez
Business Category

Sporting Goods - Retail

Alternate Business Names
Gart Sports

Customer Review Rating plus BBB Rating Summary

Sports Authority has received 1.29 out of 5 stars based on 9 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.