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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Sports Authority include:
- Failure to respond to 4 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
Factors that raised the rating for Sports Authority include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||102|
|Total Closed Complaints||169|
Additional Complaint Information
BBB has identified potential patterns of customer complaints. Specifically, consumers claiming customer service Issues allege poor customer service, including rude sales staff and customer service reps. Other consumers claim that it is almost impossible to receive customer service in timely manner. Consumers that claim advertising Issues allege the company is failing to honor advertised prices and discounts, both online and in stores. Consumers claiming refund or exchange issues allege the company does not provide refunds in a timely manner. Other consumers claim that the company is refusing to provide refunds even though the consumers are following proper protocol. One more consumer alleges the company refuses the return of a product despite having a receipt. Consumers that claim Delivery Issues allege that they never received products they ordered. Other consumers claim that the products they did receive were incomplete. Yet another consumer alleges that the product they ordered was shipped to the wrong state. Consumers claiming Product Issues allege that they received the wrong items. Other consumers claim that the products they received were defective. Consumers also claim that parts were missing from the products they received. Consumers claiming Sales Practice Issues allege that the company continues to spam them with emails even though they have unsubscribed multiple times. Another consumer claims that the company canceled their order but failed to notify the consumer about it. Consumers that claim Service Issues allege that the company provided poor quality services. Consumers that claim Guarantee or Warranty Issues allege that the company failed to honor the warranty.
BBB met with the company on March 25, 2015 to address the allegations. The company stated that they facilitate in house trainings for customer engagement, and have implemented internal audits of performance and customer satisfaction as customer service is a priority while also performing intern advertising review audits. In regards to refunds and returns, the company stated that they will refund on items returned within the last 30 days, and for concerns regarding items not being in stock, the company will offer a substitution of items that are of equal value. BBB will continue to monitor consumer complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMichael Foss, CEO Mr. David Campisi, CEO Ms. Magritha Fiacco, Client Relations Manager Mr. Tom Hendrickson, CFO Griselda Jaquez Mr. Joe Newsom, Senior V P Operations
Sporting Goods - Retail
Alternate Business NamesGart Sports
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview