BBB Accredited Business since

Spa Brokers, Inc.

Additional Locations

Phone: (303) 375-6411 Fax: (303) 375-6305 View Additional Phone Numbers 2850 Walden St, Aurora, CO 80011 http://www.spa-brokers.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spa Brokers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Spa Brokers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Spa Brokers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 09, 1986 Business started: 04/14/1983 Business started locally: 04/14/1983
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Business Management
Mr. Scott Chandler, Vice President Dean Chandler, Manager Mr. Don Chandler, President Ms. Jennifer Flores, Accounts Payable
Contact Information
Principal: Mr. Scott Chandler, Vice President
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Sauna Equipment & Supplies Fireplace Equipment - Retail

Alternate Business Names
Spa Brokers hot tubs, fireplaces,saunas Spa Brokers II, Inc Spa Brokers III, Inc Spa Brokers Inc Spa Brokers VI, Inc The Spa Brokers, Inc

Customer Review Rating plus BBB Rating Summary

Spa Brokers, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 11881 N State Hwy 83

    Parker, CO 80134 (303) 841-1357

  • 1690 S Abilene Street # 102

    Aurora, CO 80012 (303) 745-9191

  • 2850 Walden St

    Aurora, CO 80011

  • 8101 S Quebec Street # B

    Centennial, CO 80112 (303) 779-8645

  • 8791 Wadsworth Blvd

    Westminster, CO 80003 (303) 420-1040

  • 955 Zuni St

    Denver, CO 80204

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Contracted paid in full 10/2/2013. Product surround does not fit their measurements. Will not fix unless we pay $294.53 more up front. We contracted on 10/2 to have new Heat & Glo insert installed on 11/7. Insisted we pay everything up front. We paid. They sent company out to measure the required product for our opening. When unit installed the surround does not cover the opening. On 11/9 we were to;d we would have to have a custom surround that would cost about $300 and take 3 weeks to deliver. Told on 1/3 that the surround had just been delivered and that they told us it would take 6 weeks. Today(1/7) we were called and told they would not deliver or install untill we paid up front another $294.53. Since they have had $3200+ for more than 90 days of ours we are balking on paying anymore until they complete the work. We have been told that state law requires them to do this. We find the excuses ridiculous and believe holding back $294.53 until the work is completed in a satisfactory manner is very reasonable.

Desired Settlement: We went into your store after seeing an ad on TV. We know little to nothing about fireplaces, you said you were the experts. You sent somebody out to measure what was required. You took those measurements and told us what was required. We relied on you as the experts that know the requirements of this fireplace insert. We paid you up front as you requested for the entire product. You had our money since 10/2/2013. You delivered a product that leaves a gap of about 1.75 inches on the top of the surround. It looks like an unfinished unit and heat leaks out of the gap. We accepted your word that you would deliver a custom surround to cover the opening. Now you tell us that you will not do so until we pay more money up front because you cannot trust us to pay after you deliver because of Colorado State Law. Well, we do not trust you to finish the work based upon the work we have seen so far. We have no intent of not paying for everything that we receive but do not intend to pay for the final $294.53 until the work is completed in a satisfactory manner. We believe this to be fair and good business on our part. We are not asking for a credit for all of this time that has been wasted but agree to pay when the work is complete

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ Mr *******'s has been able to enjoy his full functional new fireplace since it was installed on 11/7/13. Unfortunately the decorative surround was not large enough to completely cover his existing opening. I talked to Mr ******* today. He is correct with his statements. Our company policy is we take full payment prior to delivery of any product. My employee was incorrect in stating it was a state law. I told Mr ******* he could put a check in the mail after the work was completed. The installers are calling him today to set up a date for the installation of his larger custom surround. My manager could have handled this differently.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Spa Brokers, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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