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A BBB Accredited Business since
BBB has determined that Spa Brokers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMr. Scott Chandler, Vice President Dean Chandler, Manager Mr. Don Chandler, President Ms. Jennifer Flores, Accounts Payable
Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Sauna Equipment & Supplies Fireplace Equipment - Retail
Alternate Business NamesSpa Brokers hot tubs, fireplaces,saunas Spa Brokers II, Inc Spa Brokers III, Inc Spa Brokers Inc Spa Brokers VI, Inc The Spa Brokers, Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
11881 N State Hwy 83
Parker, CO 80134 (303) 841-1357 Directions
1690 S Abilene Street # 102
Aurora, CO 80012 (303) 745-9191 Directions
2850 Walden St
Aurora, CO 80011 Directions
8101 S Quebec Street # B
Centennial, CO 80112 (303) 779-8645 Directions
8791 Wadsworth Blvd
Westminster, CO 80003 (303) 420-1040 Directions
955 Zuni St
Denver, CO 80204 Directions
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Additional Phone Numbers
- (303) 420-1040(Phone)
- (303) 779-8645(Phone)
- (303) 745-9191(Phone)
- (303) 841-1357(Phone)
- (303) 375-6503 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Contracted paid in full 10/2/2013. Product surround does not fit their measurements. Will not fix unless we pay $294.53 more up front. We contracted on 10/2 to have new Heat & Glo insert installed on 11/7. Insisted we pay everything up front. We paid. They sent company out to measure the required product for our opening. When unit installed the surround does not cover the opening. On 11/9 we were to;d we would have to have a custom surround that would cost about $300 and take 3 weeks to deliver. Told on 1/3 that the surround had just been delivered and that they told us it would take 6 weeks. Today(1/7) we were called and told they would not deliver or install untill we paid up front another $294.53. Since they have had $3200+ for more than 90 days of ours we are balking on paying anymore until they complete the work. We have been told that state law requires them to do this. We find the excuses ridiculous and believe holding back $294.53 until the work is completed in a satisfactory manner is very reasonable.
Desired Settlement: We went into your store after seeing an ad on TV. We know little to nothing about fireplaces, you said you were the experts. You sent somebody out to measure what was required. You took those measurements and told us what was required. We relied on you as the experts that know the requirements of this fireplace insert. We paid you up front as you requested for the entire product. You had our money since 10/2/2013. You delivered a product that leaves a gap of about 1.75 inches on the top of the surround. It looks like an unfinished unit and heat leaks out of the gap. We accepted your word that you would deliver a custom surround to cover the opening. Now you tell us that you will not do so until we pay more money up front because you cannot trust us to pay after you deliver because of Colorado State Law. Well, we do not trust you to finish the work based upon the work we have seen so far. We have no intent of not paying for everything that we receive but do not intend to pay for the final $294.53 until the work is completed in a satisfactory manner. We believe this to be fair and good business on our part. We are not asking for a credit for all of this time that has been wasted but agree to pay when the work is complete
Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ Mr *******'s has been able to enjoy his full functional new fireplace since it was installed on 11/7/13. Unfortunately the decorative surround was not large enough to completely cover his existing opening. I talked to Mr ******* today. He is correct with his statements. Our company policy is we take full payment prior to delivery of any product. My employee was incorrect in stating it was a state law. I told Mr ******* he could put a check in the mail after the work was completed. The installers are calling him today to set up a date for the installation of his larger custom surround. My manager could have handled this differently.
Customer Reviews Summary