BBB Accredited Business since

International Hot Tub Company

Additional Locations

Phone: (303) 296-7727 Fax: (303) 296-0449 View Additional Phone Numbers 4275 Broadway STE A, Denver, CO 80216 http://ihtfireplaces.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Hot tubs, spas, exercise swim spas, fireplaces, stoves, inserts, massage chairs, gazebos, bbq grills, custom saunas, hot tub supplies and accessories, in-home consultations, full service department, deliveries, moves, water care valet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that International Hot Tub Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for International Hot Tub Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

6 Customer Reviews on International Hot Tub Company
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: September 01, 1979 Business started: 10/01/1978 in CO Business started locally: 10/01/1978
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Rich Hiner, General Manager Jill Seng, Marketing
Contact Information
Principal: Mr. Rich Hiner, General Manager
Business Category

Spas & Hot Tubs - Dealers Swim Spas Fireplace Equipment - Retail Fireplaces

Products & Services

International Hot Tub Company sells the following brand(s): Caldera Spas, Endless Swim Spas, Freeflow Spas, Hot Spring Spas, Kozy Heat Fireplaces, Majestic Fireplaces, Napoleon Fireplaces, Nodic Hot Tubs, Vermont Castings Fireplaces

International Hot Tub Company offers the following product(s): bbq grills, custom saunas, exercise swim spas, fireplaces, gazebos, hot tub supplies and accessories, Hot tubs, inserts, massage chairs, spas, stoves

Method(s) of Payment
All major credit cards, cash, certified funds.
Refund and Exchange Policy
See store for details.
Alternate Business Names
IHT Fireplaces IHT Spas

Customer Review Rating plus BBB Rating Summary

International Hot Tub Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Service employee fraud about working hot tub to upsell to new hot tub I called this company to come out to fix a leak on a hot tub. Service rep fixed the leak but notified me after, that the motor and heating mechanism were bad and the repair costs would be close to 1K. He explained the better idea would be to trade in this hot tub and get a new/used one with possibly $500 or more as credit. I called another company, who came out and replaced the motor for $500.00, nothing wrong with the heater and the tub works fine now. I asked for a refund of the $120 service fee charged to my credit card. And received no answer - funny enough the only warning I received from people who had tubs (this is my first) was to watch out for service people who would try to take a workable tub and get you to turn it into a newer tub while they repair and resell your tub.

Desired Settlement: I want my $120 back

Business Response: Initial Business Response /* (1000, 9, 2015/02/27) */ We have spoken with the customer and resolved all issues. Customer stated it was just a question of communication and he was satisfied. We have processed a full refund. Customer stated he would contact the BBB and withdraw the complaint. Here is a paste from the customer email From: ***** ******** mailto:********@gmail.com Sent: Friday, February 27, XXXX X:XX AM To: ****** ***** Subject: Re: Hot tub refund Hey ******, thank you for the call Wednesday. I checked my credit card and I misread those invoices. There are no other charges associated with you other than the 120. I will contact BBB and remove the complaint and clean it up. Thanks again, ***** ******** Let me know if you find that email. Unfortunately, I sent it through you site and it is not on our mail server. Initial Consumer Rebuttal /* (2000, 11, 2015/03/03) */ Please remove this complaint, business responded appropriately and professionally to the complaint and I would like to withdraw it.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

6 Customer Reviews on International Hot Tub Company
Neutral Experience (0 reviews)
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