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Consumer Complaints

BBB Accredited Business since 08/30/2006

Colorado Custom Spas

Phone: (303) 468-8827Fax: (303) 297-8099

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/23/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
Company tried to sell us a new spa when we desired service. Said spa was non-repairable and parts were broken when they were not. Charged us $150.
We purchased a spa 3 1/2 years ago from another vendor. The spa stopped operating, and we contacted Colorado Custom Spas to diagnose the problem. The techs arrived, quickly checked the spa and pronounced it non - repairable. They said it needed new electronics, which were proprietary and unattainable, and a new motor & pump. They said the costs would be around $1800.00 if it could be repaired. They continually pushed for us to buy a new spa from them. Another company came out, diagnosed the problem as a loose connection, repaired it at minimal cost, and the spa is now operating. The motor & pump are fine.

Desired Settlement
$100, they may keep $50 for the drive time & gas.

Business Response
Hello Mr. *********,

I'm very sorry to hear about your frustrating experience with your spa and with our company. I take these matters seriously and would like to personally find out every detail of this situation. Please send us a copy of your invoice and any other information so that we may better understand this problem and attempt to resolve it to your satisfaction. My contact information is below, or you may fax it to XXX-XXX-XXXX.

It is my general position if somebody has a customer service concern, that we will be able rectify the concern easily with a quick phone call. I am available 7 days a week at XXX-XXX-XXXX or my cell, XXX-XXX-XXXX. If we dropped the ball on this one, I would like to personally make it right by you. Please call me.

Thank you for your time.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The owner of Colorado Custom Spas has proposed a resolution. If the BBB will clear his company of ANY "black mark" on his record, he will refund all monies paid by me. This is an acceptable offer from my point of view, IF, the BBB agrees to to this....If the BBB is unable to do this, then we will not have a resolution to the situation.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.