BBB Business Review

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BBB Accredited Business since 06/11/2012

RGS Energy (Headquarters)

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(888) 391-9944833 W South Boulder Rd, LouisvilleCO 80027-2452View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 06/11/2012

BBB has determined that RGS Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised RGS Energy's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

22 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues6
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service14
Guarantee / Warranty Issues0
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on RGS Energy

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 02/17/2009Business started: 01/01/1978Business started locally: 12/22/2005
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Incorporated: December 2005, CO

Contact Information
Principal: Mr. Dennis Lacey (CEO)Customer Contact: Ms. Lauren Parker
Business Category

Solar Energy Products - Retail, Utility Contractors, Solar Energy Equipment & Systems Dealers, Solar Energy System Design & Installation, Contractors - Solar Energy

Products & Services

RGS Energy (formerly Real Goods Solar) brings affordable clean energy solutions to homeowners, businesses, schools, governments, and utilities of all sizes. Control your electricity bills with a low, locked-in rate using solar power. With 17 locations from coast to coast and over 22,500 solar energy systems totaling more than 235 MW installed, RGS Energy is one of the oldest, largest, and most trusted clean energy EPC providers in the country.

Alternate Business Names
Real Goods Solar, Inc., Real Goods Energy Tech Inc

Customer Review Rating plus BBB Rating Summary

RGS Energy has received 4.70 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.