BBB Business Review

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BBB Accredited Business since 11/28/2012

Easymedonline.com

Phone: (800) 996-6575Fax: (877) 851-6325700 N Colorado Blvd #711, DenverCO 80206-4036

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BBB Accreditation

A BBB Accredited Business since 11/28/2012

BBB has determined that Easymedonline.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Easymedonline.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

15 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Delivery Issues4
Problems with Product / Service9
Guarantee / Warranty Issues0
Total Closed Complaints 15

Additional Complaint Information

BBB identified a possible pattern of customer complaints. Specifically, consumers allege Customer Service Issues stating that the business has been unresponsive to phone calls and emails. Delivery Issues regard allegations that the business falsely communicated delivery dates/times which were not followed through on.

BBB met with the business on November 11, 2014 to address these allegations. The business stated that a loss in funding from Medicare, as well as, internal changes that needed to made, resulted in a cash flow problem and delay of customer products. The business further stated that during this time, there were issues with the customer support team which resulted in customers not being called back. The business stated that they have since then addressed these issues and moving forward and that they are committed to these deficiencies not taking place in the future.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Easymedonline.com

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 04/09/2012Business started: 09/07/2006Business started locally: 07/26/2012
Licensing, Bonding or Registration

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Incorporated: July 2012, CO

Contact Information
Principal: Mr. Harvey Lawton (Owner)
Business Category

Scooters - Medical, Chairs-Orthopedic & Lift, Wheel Chairs, Wheel Chair Lifts & Ramps

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.