Get charged for a service I didn't receive, is just because my name is different!
Here's my sad story:
Couple months ago I received a letter from a collection agency asking me to pay debt to Regis University, I was choked to know that the school hired the collection agency without any notice from them, also the collection agency was asking (beside what the school charged me) almost $1000 extra. The school is forcing me now to pay $2,900 although I didn't attend the whole first part of ****** semester. I withdrew from my classes two weeks after the due date, I didn't communicate with my teachers, neither I sign in to my online blackboard since I withdrew from the courses. I sent an email to my advisor letting her know that I'm dropping my classes, I still have the email. I'm admitting that I owe the school 25% (dropping two weeks after the due date) of the total amounts of half ****** semester.
That wasn't the first time I withdrew from my classes (due to some financial difficulties), so I know how to withdraw from my classes. I'm so certain that I dropped my classes and I have no doubt about it. I don't see why anybody will choose to send an email to his or her advisor telling her that he's dropping his classes, and to confirm that, he didn't sign into the blackboard neither had any communications with any of his instructors since then.
So the tragedy is not only the money (which I'm not able to pay), but I got "F" in both classes. I want everybody to know about this scam school and avoid it as much as they can.
What I want is to be treated fairly, I was under lot of stress because I was put in the hand of merciless collection agency that threatened me to be reported to all three credits bureau. I don't know how my suffering will be paid, my whole family is depending on me, and if I make any small mistake under stress my whole family life will be damaged.
I didn't paid the school yet, simply because I don't owe them anything (except 25% that I explained in my complaint.That one, and secondly even if they think I owe them money, I can not pay it, because I don't have it.
I guess no money can repay for your time and your stress.
Complainant registered for two 8-week ****** **** online courses, participated in both courses, and earned grades for both courses. Complainant states the he did not log into his online courses since he withdrew from the courses. Classes began ****** where student posted 24 times between the two courses in the online learning system in the first week. Student claimed he dropped or withdrew from the courses (he could not recall which) and referenced an email communication with his advisor on **** stating "About the information received from my instructor, it's correct , but I planed to drop the first part of ****** Semester." However, there is no system record of student dropping or withdrawing from his courses.
Student did not follow through with acquiring loans and did not respond to repeated attempts to work out a reasonable monthly payment agreement. The Office of Student Accounts provided complainant 4 voicemail messages, 2 automated phone attempts, 7 letters, and 3 emails to resolve this matter internally and avoid a collection agency referral. Because of complainant's lack of response to numerous communications, the account was sent to an external collection agency.
In summary, complainant did not complete his loan process or make monthly payment arrangements, and did not properly drop or withdraw from the courses, thereby owing the University a balance of $3,906.67. A chronology of events is detailed below.
********* - Student registered for two ****** 8-week online courses
********* - Invoice printed and mailed with ******* due date
********* - Due date reminder email sent
*Week of ******* ** **** - Complainant participates in both online courses, authoring 12 posts in the computer science course and 10 posts in the composition course.
******** - Account became past due. Two Late fees added to account.
******** - 1st internal Collection Letter sent
******** - Past due email sent
******** - Message left on complainant's voicemail regarding Past Due account providing instructions on how to take out/accept federal loans
******* - Contacted complainant and informed him that he stills needs to complete entrance counseling to complete the student loan process. Student was notified that he had and existing student loan at another university, that the Office of Financial Aid canceled loans and notified student via email on *** of the need for him to obtain a withdrawal clearance letter from previous institution. No response.
******** - 2nd Collection Letter sent; voicemail left for student informing that no withdrawal clearance letter received
******** - Voicemail left for student informing that no withdrawal clearance letter received; notified that he would be dropped from the 2 courses without required letter
******** - Email sent to both email addresses on file notifying if loans were not guaranteed by ******* the 2 courses would be dropped on ****
******* - 3rd Collection Letter sent; student dropped from courses
******* - Grade posted for English course
******** - Grade posted for computer science course
******** - Account sent to external "soft" collection agency; agency notification letter sent; collection fee added to account
******** - Student Accounts office received email from complainant acknowledging receipt of collection agency letter
******** -- Complainant contacted university Student Accounts office upset about the collection letter stating he received no prior notification from University (see documentation above); Complainant stated he withdrew or dropped both 8-week-1 courses, unsure which; system shows no record of dropped courses and no course withdrawal form was receiver by the Academic Records and Registration office.
******** - Account sent to ******** & ***** **** 1st placement agency
******** - ** began working account
******** - ** received written request from complainant requesting proof of debt/itemized statement; statement mailed to student
******** - ** received request from student demanding no calls, and communication via US Mail only
******** - ** awaiting a response from student
Final Consumer Response
First of all I see that the school exaggerates lot about the number of times that they tried to communicate with me, and also when they leave any message they don't say why they are calling me (being sure I don't owe them any thing, because in my mind I dropped the classes).
Secondly-which is very important- and I see that the school doesn't want to mention it or discuss it, is that I withdrew from both courses and that why I sent a message to my advisor letting her know about my decision which was confirmed by not logging into my "Black Board" (the main course link) neither had any sort of communication with either my instructors or my fellow students.
I Don't want to pay for the school mistakes, if the school didn't receive my form of dropping the courses that's not my fault, it's the school fault that didn't fix the glitch in their system, the school doesn't want to admit that their system is not perfect and it generates problems sometimes.
Final Business Response
In response to complainant's rebuttal:
First point, the school records are not an exaggeration on the contact attempts. Regis University has a minimum standard called a "collections cycle" on the number of emails, phone calls, and past due notices that are required to be sent on all past due students prior to referring to a collections agency. These attempts are documented and confirmed in the university's ERP system. Second point, the student never officially withdrew. It is university policy that the withdraw process must be initiated and completed by the student, not staff or faculty. Our Information Technology Services department confirmed that this course was not dropped and an online withdraw form was never completed by the complainant. There were no glitches in the unversity's system at the time the complainant claims a withdraw occured. Again, in summary, complainant did not complete his loan process or make monthly payment arrangements, and did not properly drop or withdraw from the courses, thereby owing the University a balance of $3,906.67.