BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Waste Connections of Colorado, Inc.

Phone: (720) 382-7886 View Additional Phone Numbers 5500 Franklin St, Denver, CO 80216 http://www.wasteconnectionsofcolorado.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waste Connections of Colorado, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Waste Connections of Colorado, Inc. include:

  • Length of time business has been operating
  • Response to 55 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 19
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 55

Additional Complaint Information

BBB has identified a potential pattern of customer complaints. Specifically, consumers allege refund/exchange issues stating that the business takes a many months to give the consumers their requested refund. Another allegation is in regards to billing or collection issues where consumers allege that the business gives them a cancellation fee even though they were never notified they had to pay a fee to cancel services. Other consumers allege that they would have to pay the business to have the company's trash cans removed from the consumer's house. In regards to Customer Service Issue, consumers allege that the company does not answer their calls or call them back.

BBB requested a response from the business, which was received on May 11, 2015. The business stated that there were computer issues relating to their refund process that delayed consumers checks from being mailed in a timely manner. The businesses stated that the system deficiencies has been addressed and that further, the information was sent to their district manager who oversees service, and customer service as the business is dedicated to high operational standards. BBB will continue to monitor the complaints moving forward.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Waste Connections of Colorado, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: June 07, 2000 Business started: 10/01/1999 Business started locally: 10/01/1999 Business incorporated 10/01/1999 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Jeff Stewart, Major Accounts Manager
Contact Information
Principal: Mr. Jeff Stewart, Major Accounts Manager
Business Category

Rubbish & Garbage Removal Recycling Centers

Alternate Business Names
Waste Connection Inc

Customer Review Rating plus BBB Rating Summary

Waste Connections of Colorado, Inc. has received 3.55 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.