BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Waste Connections of Colorado, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Waste Connections of Colorado, Inc. include:
- Length of time business has been operating
- Response to 55 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||55|
Additional Complaint Information
BBB has identified a potential pattern of customer complaints. Specifically, consumers allege refund/exchange issues stating that the business takes a many months to give the consumers their requested refund. Another allegation is in regards to billing or collection issues where consumers allege that the business gives them a cancellation fee even though they were never notified they had to pay a fee to cancel services. Other consumers allege that they would have to pay the business to have the company's trash cans removed from the consumer's house. In regards to Customer Service Issue, consumers allege that the company does not answer their calls or call them back.
BBB requested a response from the business, which was received on May 11, 2015. The business stated that there were computer issues relating to their refund process that delayed consumers checks from being mailed in a timely manner. The businesses stated that the system deficiencies has been addressed and that further, the information was sent to their district manager who oversees service, and customer service as the business is dedicated to high operational standards. BBB will continue to monitor the complaints moving forward.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Type of Entity
Business ManagementMr. Jeff Stewart, Major Accounts Manager
Rubbish & Garbage Removal Recycling Centers
Alternate Business NamesWaste Connection Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview