BBB Business Review

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This business is not BBB accredited.

Packman Disposal

Phone: (303) 288-5279 Fax: (303) 288-4366 10420 E 106th Ave, Brighton, CO 80601 http://www.packmandisposal.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Packman Disposal include:

  • 34 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 14
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 34

Additional Complaint Information

BBB has identified a pattern of complaints against the business. Specifically, consumers allege Refund or Exchange Issue(s); consumers alleged that they canceled service with the company and were told to expect a refund within a timely manner and didn't receive it within a certain time period. Another consumer alleged that the business stated they would not provide service unless the account was paid in full however, the consumer claimed that that it was and there was an extra payment pulled from their bank account. Service Issue (s) alleges that the company is failing to provide service when necessary, and only picking up a certain amount of trash. Billing or Collection Issue (s) state that the business will charge for services not rendered, and that consumers are receiving past due bills when they are no longer receiving service. Customer Service Issue(s) has consumers alleging that the trash and recycling bins were dumped into the same truck even though the consumers were paying extra for recycling, and that the customer service personal is rude and unprofessional in answering questions. The business has been sporadic in addressing and resolving complaint and currently, there are many unanswered complaints. BBB contacted the business to address the complaint allegations however, the business did not respond.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Packman Disposal
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: October 17, 2002 Business started: 08/08/2005 Business started locally: 08/08/2005
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Leonard Ford, Owner Natalie Stone, Manager
Contact Information
Principal: Mr. Leonard Ford, Owner
Customer Contact: Natalie Stone, Manager
Business Category

Rubbish & Garbage Removal

Alternate Business Names
Fords Roll-Off Svc

Customer Review Rating plus BBB Rating Summary

Packman Disposal has received 1.17 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.