BBB Accredited Business since

Metro Construction, Inc.

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Phone: (303) 242-8444 Fax: (303) 935-2606 View Additional Phone Numbers 1630 Stout St Fl 2, Denver, CO 80202

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Metro Construction offers Roofing, Insulation, Painting, Gutters, Windows, Siding and Solar. We specialize in storm damage restoration and exterior work. Serving the Front Range with offices in Denver, Pueblo, Loveland, Colorado Springs and Cheyenne, WY.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Metro Construction, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Metro Construction, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Metro Construction, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 02, 2008 Business started: 06/04/2007 Business started locally: 06/04/2007 Business incorporated 06/04/2007 in WY
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
Phone Number: (720) 865-2770

Type of Entity


Business Management
Mr. Jerod Raisch, President Patrick Smith, Marketing Manger
Contact Information
Principal: Mr. Jerod Raisch, President
Customer Contact: Patrick Smith, Marketing Manger
Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Windows Solar Energy Equipment & Systems Dealers Gutters & Downspouts Contractor - Insulation Painting Contractors

Service Area
Denver, Pueblo, Loveland, Colorado Springs, Cheyenne
Products & Services

We offer Owens Corning roofing and blown-in insulation, as well as other leading brands. Metro Construction also installs windows, vinyl siding, gutters, and paint. We focus on energy efficient upgrades and offer an energy use audit.

Industry Tips
Insulation Advice Roofing Contractors

Customer Review Rating plus BBB Rating Summary

Metro Construction, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/9/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: A few years ago we had Metro Construction do some work on our house. They were very slow in getting the work done. In order for the work to get done, I had to call them everyday so that they would come to the house to get the work done that we had contracted the company to do. They did not complete the job on time like they said they would. In fact there was a small job where I had to finish painting and putting up some of the window shutters, which was part of the job we had contracted them to do. Well, the work was finally done and they got paid and we thought that would be the end of dealing with Metro Construction. A year later they called me up to see if there was any other work we wanted them to do for us. I told them no and that I did not want them to do any work for us because they were a very ****** company and that I had to keep calling them everyday in order to get the work completed on our house. At this time I told them not to call me again and for them to take me off their calling list. Well, that lasted for awhile and this Spring they have again called me several times and I told them that I would never deal with them again and to take my name off their calling list. They have called me numerous times after this, even though I told them not to call me anymore. Last week they called me, but I was at work and I was unable to answer their call. I did not know who was calling me so I called the number to see who it was and it was Metro Construction. I spoke with a lady named ****** and told her that I had already told them several times not to be calling me and told her why. She was very rude and hung up on me. Well, on Tuesday, June 14, 2016 they called me again and I was unable to answer because I was at work. When I got a break I called them back and ****** answered the phone. At this point I was very upset and told her that I had told her last week to take my name off their calling list and it was not done. She tried to give me several excuses and I asked her who was her boss and to let me speak to him. ****** would not give me her boss's name even after she told me that was public information. She again rudely hung up on me. At this time I called her back and told her that she hung up on me and that I did not appreciate that. She told me she would not do that to me again. But, instead of hanging up on me she put me on hold without telling me. This has left me very upset and angry and I did tell her I was going to report them to the Better Business Bureau and the state Attorney General's Office. ****** did not seem to care that I was going to go through this process. They have been calling me from ###-###-####, which is not even the number that is listed as their main office number.

Desired Settlement: I would like for them to stop calling me and for them to do a written apology. Also, I would like for the CEO of the company to call me so that I can explain to him what has happened.

Business Response:

Metro Construction has and will continue to reach out to all past clients for the following reason:

1. To assure the homeowners that we are here to assist in any way if there are outstanding quality issues etc.

2. To explain that we offer many products that may help them become more energy efficient.

In my research of this issue I have found that there must have been two or more contact numbers for this homeowner. When the first request to DNC was conveyed it was a different number than on the complaint so our call center had no idea and apparently called the homeowner again in error. 

As this relates to our switchboard operator (******) she has been reprimanded over this situation as we will not tolerate any disrespect to any homeowner at any tie regardless of the situation.

I have personally searched all data bases and believe we are certain that the homeowner will not be contacted again. We apologize for any inconvenience this may have caused. I will be personally contacting the homeowner to let him know that I would like to fully understand his specific frustration with Metro.

4/5/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Two years ago in Jan 2014, I hired Metro construction to fix hail damage to my roof, back yard fence and a window screen. This was all to be completed as a claim against my home insurance. The company was pretty prompt on re shingling my roof and they did a great job with no issues and completed it in Jan 2014. ****** Coclasure took my window screen at that time to have it re screened. It wasn't until summer 2014 when they came out to complete the fence repair and re staining. The individuals they sent out did a horrible job staining the fence. It took over six months to get the fence situation resolved and re stained again. This whole time I kept mentioning that I still need my screen repaired. I kept getting passed along and pushed back with statements like " we'll swing by to have somebody look at it the next time we have somebody in the area" Nobody would contact me and the months would just roll on. I'd call back and the person I was working with would no longer be working there and I would pass through the cracks. I finally had somebody come out in November 2015 to measure the window opening. They explained that they would bring the measurements back to headquarters and have my screen shipped to me in about two weeks. I waited till after Christmas to call again and ask what happened. Again I was dropped through the cracks and somebody would get back to me to get the problem resolved. February 26 2016 I sent the company a letter explaining that waiting over two years for a darn screen is getting a bit ridiculous and that if they don't fix the issue in a reasonable amount of time I would be left with no choice buy seek other methods. I received a phone call that day from their manager "****" that they would have somebody at our place the following Monday Feb 29 at noon to get things ta*** care of. Nobody showed up, and no phone call. I Also received an e-mail back from a person named ***. He asked if I was willing to go to the store and purchase the screen myself and they would pay me back for the purchase. I explained to him that I am not interested in doing that. If they would have asked me two years ago, I might have done it however, since they have continually dropped me through the cracks and not kept their word, I do not trust them to reimburse me if I were to purchase it myself. I also explained to *** that they were supposed to be at my place on the 29th of Feb and didn't show up. Of course, I did not receive any e-mail back to get anything fixed. I am tired of the run around. I want my bedroom window screen replaced as per the Insurance claim that they agreed to do.

Desired Settlement: I would like my bedroom window screen replaced as per our agreement in my insurance claim, and I don't want to be given the run around anymore.

Business Response:

We under that this issue as not been Handled well as it should have been. We may have a solution.

One of the issues is that you are in Peyton and we do not have our normal suppliers that cover that area. That is why I talked to ****** ******** about getting a local glass/screen shop to build the screens for them. Exact measurement are needed to get the screens to fit properly. 

I understand their concern about paying to get the screens fixed local and then we don't pay for them. I understand but believe that mistrust is deserved. To solve the problem I would propose that we pay for the screens in advance. So they are sure it is handled. If they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.

If this solution is ok please let me know and please send me the estimate as soon as you  can and i will get it paid.

*** *******

Ps if this is not acceptable we will have to figure something else out 

Business Response:

We under that this issue as not been Handled well as it should have been. We may have a solution.

One of the issues is that you are in ****** and we do not have our normal suppliers that cover that area. That is why I talked to ****ua Harrison about getting a local glass/screen shop to build the screens for them. Exact measurement are needed to get the screens to fit properly. 

I understand their concern about paying to get the screens fixed local and then we don't pay for them. I understand but believe that mistrust is deserved. To solve the problem I would propose that we pay for the screens in advance. So they are sure it is handled. If they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.

If this solution is ok please let me know and please send me the estimate as soon as you  can and i will get it paid.

*** *******

Ps if this is not acceptable we will have to figure something else out 

3/22/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In 2009 I had my roof replaced by Metro Construction. When they replaced the shingles on the patio the sales person ***** D. (who we have been told does not work there anymore) told me that because the patio had a less than 1 degree pitch it should not be shingled. The crew apparently shingled it anyways. The work did pass the City of Thornton inspection which we still have. But the patio has been leaking. We attempted to contact the company to see about getting the patio roof repaired. After 3 months of contacting them and leaving several messages and threatening legal intervention they finally sent someone out to look at the roof. That employee ***** inspectd the work and also said that the patio roof should not have been shingled and that the crew should have known not to do the roof in shingles. He stated that he would talk to his boss and let him know that it was Metro's fault and contact me back. After more than a week of waiting for a call I contacted Metro again and left a message for *****. ***** called back and stated that he still didn't have a resolution as his boss was out of town, but gave me his direct number. After waiting another 2 weeks I called ***** again and was told that I would be put on the schedule to get the roof fixed since it was their fault. I called ***** back 4 days later to find out when my repair was being scheduled and was told that Metro would not be doing the work unless I pay for it. He also stated that his main boss was supposed to call me and explain why they were not covering the repairs anymore, but I have yet to receive any phone call or correspondence from anyone at Metro Construction with the exceptin of ***** after I have attempted to contact him.

Desired Settlement: I would like to have Metro Construction to return my call and come out to fix my patio roof the way that everyone says it should have been done in the first place. When hiring Metro I trusted that they were the "experts" at roof repair and that they would do the work appropriately/correctly.

Business Response:

I have gotten this complaint to our production and customer service manager. We are not in agreement with the complaints details but we are going back through our tracking system to make sure we have our details correct. I will have the actual response to the complaint to you by next Tue.

*** *******

G.M. Metro Construction


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


**** ******

2/24/2016 Problems with Product/Service
12/22/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: After my roof was replaced by Metro Construction, my roof started leaking around all skylights and ceilings. I contacted Metro Construction 30 times. Metro Construction does not want to return my phone calls to take care of this poor workmanship, which is suppose to be guaranteed for life,according to the contract. The have failed to replaced all the flashing around skylights and installed Ice and Water shields as depicted in the contract and have charged my Insurance company. This was verified by photos and roof inspection by US Adjusting Service, and a detailed inspection form.

Desired Settlement: I would like the problems repaired immediately, dry wall damage to ceilings and walls, this should include all new flashing around all skylights, dry wall repair, painting.

Business Response: Initial Business Response /* (1000, 10, 2015/08/27) */ The flashing was installed properly. The inspector passed the roof per code. The additional damage to the property due to leakage of the skylight is evident in the pictures. The skylight is broken, and was not broken when we repaired the roof. Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to Metro construction, first and foremost, my sky lights are not broken, I had absolutely no leaks before the roof was installed, I have documentation from other roofing companies and inspectors with specific drawings and documentation of poor workmanship and defrauding my insurance company about installing new flashing around the skylights. Roof inspector has documented this on his inspection, and again verified by a roof supervisor who inspected the roof from Metro Contruction and is witnessed. Metro has lied in their response and lied to my insurance company. The charged my insurance company for flashing and never installed new flashing. Final Business Response /* (1000, 25, 2015/10/23) */ Our production manager has visited the property and evaluated the sky lite situation. He did a water penatration test and the roof passed but 5 of the 6 sky lites failed. The one that passed ** not leaking. Mr ******* was notified of the test and has taken the information into account. At this point we believe that he has a sky lite manufacturers issue. *** ******* Final Consumer Response /* (3000, 27, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Working with Metro Construction, on sky light leaking issues.

12/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Company contracted for roof repairs and damaged fascia in the process. Metro Construction was contracted to remove/replace existing roof and gutters due to hail damage from a recent tornado. Services began on 20 August 2015. We were informed by ********, Sales Manager, that they were running about 3 weeks behind for the gutters, which we were fine with. However, during the removal of the roofing material, the company's truck hit the house and damaged the fascia on the southeast corner of the house. The back-ordered gutters are now in place, but the fascia has yet to be repaired. There is also a downspout that was not placed back on the gutter. I spoke to ******** regarding the damaged fascia on several occasions, as well as emailed him. On 12 October 2015, I was informed that the damage would be fixed by the end of the week. The Roofing Crew Chief also came to the house on 12 October and took pictures. The individual informed my husband that "it is a quick fix, and we should have it done by the end of the week." It is now the 20 October 2015, and 2 months since the work started. **** stated in our last correspondence that they would establish a "checklist" to close out the project. It is ridiculous that it has taken this long for this project to be completed. We only hired Metro because they did a really good job on a previous roof repair. I had planned to recommend them to others, but not after this fiasco.

Desired Settlement: I want the damage to my house fixed and the downspout that was left off the front of the house placed in its appropriate location. I also want this project closed out so that I can move on with my life!

Business Response: Initial Business Response /* (1000, 14, 2015/11/24) */ We were not aware that we were responsible for the gutter repair on the home. After checking more deeply into the work order we realized that that was our repair to complete. We have called our gutter installer and scheduled the final repair. All other repairs have been completed and we would expect our final payment of $5000 at that time. *** ******* Initial Consumer Rebuttal /* (3000, 16, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is not a $5000 payment due on this account. When my husband spoke with the project manager, **** **** my husband told **** not to bother with doing the rest if the work since they had botched the job. **** agreed that he the error was his and that he would have the invoice corrected to reflect the correct amount. The work performed was only for the first estimate, not the two estimates combined. The only amount owed to this company is our deductible of $1000. We don't want this company doing any additional work for us or on our house. We just want to close this project and move on. Final Business Response /* (4000, 18, 2015/12/04) */ We have completed all contracted work for ***** and **** *****. There were additional items that were approved by the clients insurance company but we did not contract to do this work. We do a satisfaction sheet with each finished project and **** ***** signed and gave us a 9 out of 10 - great. We did damage a down spout that ***** would not clet us fix. We are still owed $1924 and will either do the gutter repair or discount $100. I will be calling ***** and **** Monday to schedule repair or pick up check. *** ******* GM XXX-XXX-XXXX.

11/2/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Original contract for repairs not completed (hole in siding). Found attic fan wiring ripped out - not replaced. Not returning phone calls. Brkn prmss Metro Construction has made promises to complete the original hail damage repairs to my home, but to date, still have not repaired the hole in the siding on the front of the building. I discovered recently (1 1/2 months ago), that their workers had removed my attic fan, presumedly to put shingles over the flashing on the fan, ripping apart the wiring to the fan. The wiring was not replaced, roofing materials were left in my attic, and the wiring presents a potential fire in my attic or house structure. Metro has made promises to complete these repairs, but, of late, is not returning phone calls.

Desired Settlement: I want the promised repairs completed on my home, some of which were created by their own workers. My home and family are at risk because of the bare wiring left laying loose on the floor of my attic. I am having to pay unnecessary, excess utility bills, because of overuse of my air conditioning, due to my attic fan being inoperable.

Business Response: Initial Business Response /* (1000, 8, 2015/10/19) */ I am sorry for not getting this to you sooner. At our last mgrs meeting i was told that the electrical issue was scheduled to be done. I checked this morning and I was told by my production meeting that it had been completed and we had a completion sheet. I did not see it but I believe it is done and the customer is satisfied. I am sorry for the delay we were in process of replacing our electrical service partner. *** ******* **

10/21/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: My roof was damaged by hail in May 2014. Metro was contracted for the repairs and paid.They have not performed any repairs in a year. I want work done Metro was hired to replace my entire roof in 2012 because of Hail damage. A second Hail storm caused minor damage to the roof in May 2014. I contracted them to repair the roof and paid them by check which they cashed. I actually have had them repair several roofs of other properties and have had minor problems with them on those jobs. they have performed no work to repair my house and I am at risk of serious water damage from their failure to honor there contract. I have been patient with them but one year is ridiculous for a relatively little job. I want the repair done and done well. I do not want them to return my money after a year I want the work done.

Desired Settlement: I want them to do the work they contracted for. I have paid them thousands for other big jobs, but feel they are ignoring this job on my own house and they are guilty of cherry picking. I would not have had them do the other jobs if they were going to neglect my own house for which they were paid 75000 dollar's for in 2012.

Business Response: Initial Business Response /* (1000, 8, 2015/06/16) */ I am currently doing internal research and reviewing our records on this property. I will be contacting *** ******* to provide a schedule to re-evaluate the repairs and determine the needed materials and get his repair completed. Initial Consumer Rebuttal /* (4200, 15, 2015/07/15) */ I have tried repeatedly to contact MEtro by phone regarding this complaint. they do not regularly answer the phone. I complied with their requests for info. I just received a letter returning my money paid a year ago for a roof repair. If I have to hire another contractor I am likely to lose the warranty on a roof costing over 80,000 dollars. Please help me as all I have wanted was them to repair my roof as they are the ones who put it on. I have waited a year and have have been blown off by them despite relatively frequent communication over the last year while they completed three other roofs on rental homes but ignored my house. Thanks *** ******* Final Consumer Response /* (4200, 24, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not deposit to the wrong account the amount was their cost to complete the job which I paid in advance. I did hold back 500 of the final cost on another job which did not pass inspection until I received building department confirmation it had passed inspection. I then sent them the balance of 500 dollars. I had metro replace a total of 5 other roofs where they replaced the entire roof including the house I live in which they refuse to fix now. They just failed to perform the job on my house because it was a hassle for them. The material they used for the roof on the house in 2012 is from **** **** in ********* and they no longer are making roofing tile products. I had a 20 year warranty they stated when they did the original job for over 80000 dollars. This job was to replace 18 tiles. I never received the warranty paperwork but was not worried as I had Metro replace several roofs and had no problems with them prior to this. they just did not want to do the small job just wanted the three other jobs for whole roof replacement. they fired or let go the rep. I had ***** ****** They just don't stand behind their word and are lacking in integrity. They sent me a nasty letter from the owner threatening legal action if I basically did not go away. He has no grounds for his threats because my complaints are based on fact and not untrue. I still have not had roof fixed. It was very kind of them to send me a check after holding my money for more than a year. A brief review of the company shows that they have an unstable work force and focus on hail or storm damage, the owner is aggressively entrepreneurial which is good but not when he is more interested in expanding his market to other states and franchising opportunities than customer service. I do not know a solution to my complaint because they refuse to do the work now. People should be very wary of this company and owner. You do not need the hassle of working with them. Final Business Response /* (4000, 28, 2015/09/25) */ The statements provided by our past client are untrue and exaggerated. We request mediation with the BBB as we can not continue to move in this forum as Metro's business is harmed by these inaccurate public accusations.

10/9/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Metro damaged NEW roof @ install & bad work caused int. H20 damage. Paid. Won't fix. Witholding warranty. Trying to resolve 8 mos. Now not responding. Used Metro in 2012 & had good experience. Called in 2014 when new hail damage. Contracted for new roof 12/19/14. New Proj Mngr ***** ****** disorganized, repeatedly made things up & gave poor service. Roof was installed in 1 day on 1/14/15 vs 2 day process last time. We got no notice. Chaotic huge crew on the roof. Left a mess: nails, materials in gutters, grass, sidewalks. New roof uneven & looked worse than old 1, many tiles not flat, several bumps. PM claimed fixed it while no 1 home. We requested supervisor - said wouldn't come before Inspection. 1/18/15 Paid $3500.00 Ck 1578. 2/26/18 Paid $4199.00 Ck 2059. - bal owed except $250 because disputing quality. March 2015 - Inspection - passed minimum requirements. Took 2 mos - Metro blamed ******* ***** ****** confirmed Metro never called in until right before it was inspected. Failed to deliver warranty 3x. Still don't have it. Discovered holes and broken tiles on roof on 4/1. ******** sent another roofing firm to evaluate roof on 4/6. Report: Damaged by cleats. ***** lead inspector says no inspector cleats. 4/16 Called Metro office to remove ******* talked to Office manager ****** & asked for owner. Instead gave info for 'VP Sales' **** ***** & ******* **** **** Emailed both a demand to fix on 4-16. *** never responded. ***** & roofing supervisor ***** ****** inspected on 4/21. ****** agrees there are problems, points out other issues like flashing crew neglected to install. Re holes, suspects faulty mat'l - will pull to send to ***** ******* in few days. No show & no follow up. Roof leaks on 5/9. Email ***** & ******* ***** replies ****** will follow up. No action. More H2O damage on 6/9. Emailed threatening legal action. 6/10 Collections call from **** @ Metro. Resent emails. 6/11 roof samples pulled for evaluation - mismatched tiles now on roof. 6/15 Scheduled to eval interior damage. No show. 6/16 worker shows. Finds problems on roof, fixes. 7/6 more leaks. Email again. ****** no reply. ***** tells when someone will come. 7/14 worker shows to fix interior. Was not told about new leaks. He finds, fixes roof leak instead. Issue: Paper was missing, tiles placed wrong created drainage issue. Multiple requests since 7/17 for updates & to fix roof damage & fix/repaint interior ceiling & deliver warranty. No action or response. 8/20 call ***** for ***** ******* status. Replies by text that he no longer works there, forwards message to ******* No response. This is unacceptable & unprofessional. My roof is damaged, I have interior damage that I never had before, I have tried to be cooperative & collaborative & patient with the company, I have spent hours & hours on this & 8 months later it remains unresolved, and Metro Construction has stopped responding. They have my money & I do not have the quality roof they promised nor do I have the warranty I contracted for. To me this is fraud. I am beyond disappointed to now have to engage legal representation.

Desired Settlement: I expect my roof to be reinstalled with undamaged materials using a professional roofing crew that meets professional standards. I want the installation supervised by an independent roofing supervisor approved by me or my representative, at Metro's expense. I expect my interior ceiling fixed and repainted. I expect the attic & wall be checked for mold, and any mold remediation done professionally by ******** at Metro's expense. I expect to receive the ***** ******* results & my warranty. I expect payment for all my out-of-pocket expenses related to trying to get Metro Construction to live to it's contract. I expect everything be done by September 15, 2015. And I want an apology. (However, given Metro's demonstrated lack of integrity, I do not expect one.)

Business Response: Initial Business Response /* (1000, 5, 2015/08/27) */ We are waiting for the results from ***** ******** It is determination that another person has walked on the perimeter of the roof with inappropriate shoes. Perhaps a painter? We will continue to respond and service our workmanship. Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Metro Construction's response is completely unacceptable. Once again Metro Construction fails to take any responsibility for their poor workmanship and continued failure to respond and fix the numerous problems and damage they created on my roof and in the interior ceiling of my home. Metro has not explained why, if the roof shingles were suspected as being faulty (as they claimed through ***** ****** back in April) they moved forward with the installation with those materials in the first place. When ****** raised the tile quality issue at that time, **** ***** & he explained that the evaluation may take a couple of months, and said that if the results weren't available within a month or two, Metro would replace the roof at their cost and work with ***** ******* for reimbursement. They assured me it would all be repaired before fall. Not only have they failed do any of that, they have not acted proactively since that April meeting. In fact, they failed to pull the tiles for testing for more than 7 weeks and only did so after the roof leaked, the ceiling was damaged, and I threatened to take legal action. Metro Construction's reply to this complaint is in keeping with their ongoing pattern of delay and non-response. There is no update as to current status of the 'evaluation' by ***** ******** Despite requests and the filing of this complaint, Metro Construction again makes general comments about 'waiting for results' without any confirmation of actual submission of the tiles from my roof to ***** ******* or status update on that evaluation. Neither has Metro Construction provided either the results, any information about how I can track the issue with O/C, or any indication of having followed up with ***** ******* to determine where my shingles are in the review process. In this reply, Metro construction again fails to provide or even address my contracted- and paid-for O/C warranty. I still do not have it. Further, Metro Construction claims to have made a 'determination that another person has walked on the perimeter of the roof with inappropriate shoes' and directs blame at the painter (who alerted us to the damage as soon as he saw it.) Metro Construction's statement is completely inaccurate, as there is damage not only to the perimeter but all over the roof, as ***** ******* Metro's own roofing supervisor, saw and discussed with both me and my son on his one trip out to see the roof in April. He knew about the independent company's report and agreed at that time that the damage appeared to have been created by roof cleats OR was the result of faulty materials (which was a secondary idea he brought up after seeing how much damage was on the roof). This 'determination' statement is yet another indication of Metro Construction's refusal to take responsibility or action to make this right. To date, I have had no other communication from Metro Construction, no response to the many requests to repair and repaint the interior ceiling damage they caused, and no repair work on the flashings ****** pointed out as missing. With the exception of this incomplete response, they have virtually disappeared with several thousand dollars of my money. This company is actively engaging in unethical and unprofessional business practices, is not standing behind their workmanship or their promises, and has not delivered the product or warranty that they have been paid for. They have failed to take any steps towards resolution in the past 2.5 weeks since this complaint was filed. We are heading into fall and winter. Enough is enough. Complaint Response Date bumped because: Holiday Final Business Response /* (4000, 11, 2015/09/25) */ We are in the process of meeting her attorney at the residence tomorrow. We will advise progress in this matter.

9/29/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: They created a hole in the wall during roofing. Thanks to that hole we had major water damage and mold in the front room of the house. We informed their contractor about the mold in March. it took forever before they sent someone who found the hole and sealed it. In the meantime we gutted the walls and floor because of the mold and wet. The reason the mold took hold so fast was their was no insulation in that wall. We have finished the work. We don't expect them to pay us for the new furniture or having the books in that room cleaned for mold, but we do want payment for the walling and flooring refunded to us by them. We think this is only fair. We have talked with them and sent them the bill and have heard nothing. Even their contractor *** ******** has talked with them repeatedly about this. We have heard nothing.

Desired Settlement: We want to be reimbursed for the floor and walls.

Business Response: Initial Business Response /* (1000, 5, 2015/06/17) */ We are aware that the homeowners are requesting a refund check for the interior damage; but per Metro Construction, Inc contract, line item 4 & 10 which states "Metro Construction Inc. shall not be liable for any structural movement, settling, damage to drywall, damage to driveway, or any damage to personal property which occurred as a result" & "...No warranties cover damage caused by impact of foreign objects, damages due to settlement, distortion, or failure of the room deck, walls, or foundation of a building" The damages they are referring to was due to water coming in behind the rake and down the old asbestos siding on the home, which we did not do. Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the hole was not their before they did the work, and would not have been cause by settling or anything else listed on 4 & 10 of the contract. Final Business Response /* (4000, 26, 2015/09/25) */ Please provide the pictures before and after of the damage that you claim we created and we are more than happy to work with you. Final Consumer Response /* (2000, 28, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Your contractor **** ********* saw the before you can speak with him about it, since he is your representative. During and after is what I have available.

8/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We received work on our house from Metro Construction that was supposed to be completed on Jan 11th 2014. We paid a majority of the cost up front but have withheld the last $300 owed because the work is not yet complete. We are getting threatening letters from Metro claiming that they will not honor their warranty and will start charging us interest and possibly even sue us to receive final payment but the work is still not done. We have contacted everyone we can to try to get the work finished and we were told by people on both 2/15/15 and 4/2/15 that the work order was being "processed" and yet nothing has been scheduled to finish this work. Product_Or_Service: Roof replacement and whole house exterior painted Account_Number: Claim #: PR-XXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like the contracted work to be finished.

Business Response: Initial Business Response /* (1000, 12, 2015/06/01) */ ** and **** *** are absolutely right, we have been in contact with the home owners and are aware of the issues on the home. Our service department has the information needed and will be completing this within the next couple weeks. Initial Consumer Rebuttal /* (3000, 14, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We find the response to be fine but are unwilling to accept it, thus closing the bbb complaint, until the work is actually done. These kinds of promises to complete work have been made before. Final Business Response /* (4000, 20, 2015/08/06) */ Our Production Expediter had been in contact with both **** and ******* in regards to this matter. There had been communication between our clients and Metro Construction; they were more than understanding with the time frame that we discussed. On July 24th, 2015 our office personnel was notified via phone call, that **** ******* *** did not want the work completed, this was documented in our system. As far as we were informed, they were ok with this decision. Final Consumer Response /* (2000, 22, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They had originally told us we could not cancel the work because it was an insurance claim. Once we were "allowed" to cancel with them that was fine with us.

7/31/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Never give the referral fee to me!!! The company agree to pay $100 for each referral. I have 3 referrals and have contacted them by emails and phone calls for more than 2 months but still have not heard back from them yet

Desired Settlement: pay $300 to me ASAP

Business Response: Final Consumer Response /* (2000, 10, 2015/07/31) */ Resolved! Thanks!

6/26/2015 Problems with Product/Service
6/22/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Roof failed inspection and now is leaking. Metro does not keep promises to complete work Hail storm was 6/24/14. It's now 5/11/15, and the roof is still not done. The roof failed inspection in Dec. 2014 due to the lack of ice/water dam. I call Metro at least twice a month to inquire about the status of the repair and get what appears to be false status reports since the crew has not appeared. With the most recent rain storms, water leaked from my whole house attic fan into the hallway. Metro also insulated my attic last year. When I called to have someone come out to look at the attic to identify the source of the leak, they told me they were "slammed" and weren't sure when they would get here. I have no leverage since I do not owe them any money.

Desired Settlement: I want the roof to pass **** inspection and not leak. If the insulation is wet due to a leak, the insulation should be replaced.

Business Response: Initial Business Response /* ****** *** *********** */ The above issue was completed on May 23rd, 2015 and **** ******** was notified of the completion and signed off for the work being done. The final roofing inspection has been called in since May 29th, 2015 which was also relayed to the home owners, and is currently open per the **** ** ** ******** This is out of Metro Constructions hands, as the city is weeks out from getting any inspections passed. Our office staff has been in contact with the homeowners weekly on any phone calls or emails. Initial Consumer Rebuttal /* ****** *** *********** */ (The consumer indicated he/she ACCEPTED the response from the business.) Roof passed *********** The claim may be closed now.

5/12/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Metro construction has 1) failed to perform work to code, 2) failed to meet industry standards, 3) breached contract, 4) no customer service ... I Hired Metro Construction on 4/10/2014 (contract date) to replace siding on house for insurance claim... They also did our roof. This project was specifically represented to require 1-2 weeks. Almost a year later the project has not been completed despite our best efforts. Since the contract was signed (and even before) we have been constantly struggling to keep the project moving toward completion to no avail. Metro fails to return calls, manage projects with consistency and accuracy, communicate and coordinate with subcontractors, keep the customer adequately informed, and meet building code and permit requirements. We have had 4-5 different "project managers" and each one fails to bring this matter to conclusion. It is a constant struggle and no one in the company willing accept responsibility. As one example, a significant portion of the newly installed siding (Hardi Board) had to be removed and replaced because Metro initially hired a negligent crew to install the siding without first insuring they were capable of meeting manufacturer specifications. If I had not caught the mistake, it is likely the entire house would have been improperly sided voiding any manufacturer warranty and potentially causing damage to the home. Even the installation of the HardieWrap weather barrier, which remains, was not installed properly. Photos have been taken of both installs, and in all honesty I'm not sure if the second one was done correctly. We had to call to ensure a building permit was obtained, and the work failed the initial inspection on 6/13/14. The inspector posted what needed to be corrected and they have still not done so. We have courtesy inspection on 4/6/15. We have asked for a timeline to complete and received none. Metro sent yet another pair of what I can only assume are employees to our house last month (Feb or March) who said they would be noting what still needed to be done and finishing up the project, but nothing has come of that visit. This in Metro's method of operation. They have recently failed to return calls. We have spent significant resources and mental effort trying to get them to complete the job and credit us for our time and effort to no avail. They have been terrible to work with, untrustworthy, and have acted negligently and in bad faith. We have paid our initial deposit of $4,000. Some issues that remain, which was brought to their attention multiple times, but most recently in writing July 6, 2014. The following issues remain: 1) The siding installation has failed inspection, and needs to be reinspected. As part of that, I believe the gable vents were not properly installed and need to be properly trimmed, flashed, and painted. There may be other issues... 2) Paint - there are areas which were not properly prepped and need to be repainted / touched up. 3) A new issue, which I think was a result of their multiple attempts to install the siding is the outlet on the back patio does not work. It did prior to them removing the siding. As an aside, we are also still due a $350 referral check (stemming from **** ***** and the Roof). This amount was confirmed, in writing, by **** **** (sp?). We also experienced a roof leak this winter. We think it was caused by an ice dam, but I would not be surprised if this is a result of Metro's shortcomings when it came to redoing our roof prior to the siding. I'm not sure what we can do about this... For your reference, I believe we are now dealing with a **** **** however, they will not return emails to get ******* email and I'm only comfortable dealing with this company in writing. As noted above, we have we have gone through 4 different project managers (**** ****** **** ***** ***** ???, and another ****). Each of them unable to help.

Desired Settlement: I would like the work to be completed to code and our satisfaction, so we can clear this with our mortgage company and put this nightmare behind us. We would be happy terminating our contract with Metro, leaving them only with our initial deposit, and hiring another company to finish the work using the remaining insurance proceeds - with us to keep any remaining funds as payment for Metro's wrongdoings. I think we still owe in the range of X-X XXXXXXXX by our own accounting. If Metro completes the work, we would like a refund and or significant discount based on our experience, metal distress, time from work missed, Metro's negligence, Metro's failure to perform work to code and industry standards, their delay, and their failure and apparent inability to complete the job they said would only In essence we would like to leave Metro only with our initial $4,000 deposit. Future customers should be aware of this company, and Metro should honestly not be licensed to install siding. This is especially true given what we were led to believe was a reputable company capable of undertaking the project and scope of work outlined in the contract within 1-2 weeks.

Business Response: Initial Business Response /* ****** ** *********** */ Good morning, First of all, we apologize for the delays in completion. We are actively working to resolve the pending work for *** ****. After Monday's inspections, there's a few corrections that need to be made on siding, our production team gave an estimated time frame of completion by the end of this week, any possible delays could be due to weather. After corrections are made, we will coordinate another final inspection. It's our intent to resolve this ASAP. We will remain in contact with the home owner as to keep updated on progress. Respectfully, Metro Construction Initial Consumer Rebuttal /* ****** ** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) Complain not yet resolved. Final inspection still pending. Metro will need to sign off on forms related to completion of work for mortgage company. Despite requests, we are still waiting to receive warranty information for siding and roof. Lastly, negotiation of final payment will be required in order to account for the particular circumstances of the project. I reassert my concerns about the roof leak we experienced this past winter. I understand the roof passed ********** at the time but, unfortunately, the siding was done after the roof and we are concerned. We are willing to discuss this issue in negotiation of final resolution, as we would like to put this behind us. Final Business Response /* ****** *** *********** */ Good morning, Just following up with *** ***** residence. Inspection is scheduled for today, we will continue to work and focus on completion with *** ****. Thank you respectfully, Metro Construction

3/27/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Hail damage claim. Company promised replacement of gutters and it never happened. I have called a dozen times in the last 5 months and no joy. On October 8, 2014, Metro Construction completed replacement of my roof from a hail damage claim. In the original agreement, the company promised me gutter replacement as well. I paid for services immediatly, but still have not received gutters. I have called at least 12 times on this matter and still they keep prommising me gutters and then never follow up. I did not keep a log in the beginning, but recently I called ******** ********* and ******* in their front office. Apperantly they have a high turnover rate because at least two of those girls no longer work there and I am told that is the reason my gutters haven't been accomplished. The last time I called on February 20th, 2015, I talked to ******* and finally got a call back from a project manager (I failed to get his name). I was again promised that I would have gutters intstalled the following week and since they were apparently having issues getting the blue gutters I ordered, the installers would use some leftover trim paint I have at my house and paint the gutters themselves. Obviously none of this happened again! Now the bigger issue is that I am trying to sell my house and it is being held up because of the missing gutters.

Desired Settlement: I want Metro Construction to immediatly come out and install the promised gutters. I also expect them to refund me around $500 for the BS that I have had to deal with over the last 5 months. You have cost me thousands by holding up the sale of this house!

Business Response: Initial Business Response /* (1000, 5, 2015/03/09) */ In regards to *** ******, first of all, we apologize for the delay on our part and it's our intent to have this finalized ASAP. Weather has been factor in the last couple of weeks, however, we have reached out to *** ******, today, 3/9/15, we are coordinating with him, along with our production department. Respectfully, Metro Construction Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same song and dance I have been receiving since the beginning. Yes, someone called me yesterday. And again I was told they would schedule the gutter people immediately and call me back. Did I hear beck from them? No. And the way this game keeps getting played, I won't hear back from them until I again take the initiative and call them myself. Excuses are a dime a dozen. This week's excuse is "weather". Last week's excuse was "material supply". Last months excuse was "personnel turnover". When does it ever end?? I will tell you now, you need to go above and beyond at this point if you expect me to "accept your response" on BBB. You have failed too many times. Final Business Response /* (4000, 13, 2015/03/24) */ As of today, *** ******* home pending home repairs have been fully completed. Respectfully, Metro Construction Final Consumer Response /* (2000, 15, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The work is finally finished. The quality of the work was fine...I just wish I didn't have to go through all of this process with the BBB to get the job done.

3/11/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: deposit for insulation went with another company Metro would not give back deposit. **** ******* project manager of metro construction came to my house to give me an estimate on attic insulation. I wrote a check for a $100.00 deposit. I also informed him at that time I had another company coming out to give me another estimate and would be in touch. I called him to inform him that i was going to go with the other company and wanted a refund. He informed me at that time they don't refund after 3 days when he should have told me this before I gave him my check, he never mentioned at any time a non refundable deposit.

Desired Settlement: refund

Business Response: Initial Business Response /* (1000, 5, 2015/03/09) */ In regards to Mr. ******* *****, we apologize for the miscommunication, Metro Construction will be refunding the $100 given as a deposit. Please allow 10 days for processing and issuing his refund. Respectfully, Metro Construction Initial Consumer Rebuttal /* (2000, 7, 2015/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Accept, thank you

1/27/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Metro Construction will not repair my faulty roof that they installed. My roof is about 1 year old and has never been right. It has already been repaired once and still needs more repairs. I called Metro Construction about 3 months ago to do this repair and they still have not done so.

Desired Settlement: At this point I would like to have someone else do the repair at the expense of Metro Construction.

Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ Our company was first notified of an aesthetic concern with this customer's roof eight months after his roof installation and his roof passed inspection by the local building department. After we sent our employee to the property to complete the repairs on his roof, our employee advised us a roofing crew would be required to properly complete the repairs. When we last spoke directly with this customer on August 25, we advised him a roofing crew was in the process of being assigned and they would be on site within two weeks to complete the aesthetic repair. We apologized for the delay and informed him a roofing crew was needed to complete the repair properly, which is extremely rare for a new roof that passed a local building department inspection within the last year. The following week, I answered an outside call to our main office and the person said it was ***** *******, see the attached file to hear his comments. He made legal threats against our company, stated he was going to hire a lawyer to pursue our company legally and he wanted to have someone else complete the repairs, then he hung up before we could discuss the issue and come to an agreement to his satisfaction. His roof repair was scheduled to be completed in less than a week by one of our roofing crews, per our last conversation on August 25, when he made this last call. Unfortunately, he gave us no choice but to cancel his scheduled repair. Our company will reimburse this customer for the cost of his roof repair as long as it is completed by a locally licensed roofing contractor and we are provided with an estimate prior to completion. Initial Consumer Rebuttal /* (3000, 7, 2014/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It sounds like they will try to get out of paying for the repairs by saying I did not send an estimate or something like that. I want Metro Construction to complete the repairs so I don't get stuck paying for it. Plus I am trying to sell my house but the sale is being impeded by this roof and may take longer if I use someone else. It is not aesthetic repairs, it is damaged shingles, improper installation and fault material. The comment about me first contacting you 8 months after the install is a lie. My roof was repaired once before about 4 months after install by Metro Construction. Final Business Response /* (4000, 9, 2014/09/18) */ Our field construction supervisor has an appointment to meet with ***** on Saturday, Sept. 20, 2014, to inspect and mutually agree to a plan to repair the issues with his roof. We will complete the repairs within 1-2 weeks or sooner after the inspection and re-inspect the roof with ***** after the repairs are completed to assure they are satisfactory. Final Consumer Response /* (2000, 12, 2014/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) A representative from Metro Construction came to my house and inspected the roof. Metro Construction is scheduled to repair my roof this week. Consumer Response /* (3000, 18, 2014/11/13) */ Consumer filed a duplicate complaint: Case# XXXXXXXX Consumer: *******, ***** Metro Construction started re-roofing my house a little over a year ago and it is still not 100% complete. It still needs repairs to complete it. In October of 2013 Metro Construction began re-roofing my house at **** W **** st in ******** Colorado. Four months after the roof was supposedly completed it leaked and damaged dry wall in 3 rooms of my house. After waiting 5 weeks Metro Construction fixed the leak on the north side of my house. I still have minor leaks on the south and west sides of my roof. I have been trying to get Metro Construction to fix the rest of the issues with this roof and complete it 100% for over a year now. I just want my roof fixed or a complete refund of $8051.64 since it has not been completed in a timely manner. I am tired of the lies from everyone I talk to at Metro Construction. The last guy they sent on September 20 2014 to inspect the damage on my roof named ********* did not even go on the roof like he was suppose to. He just complained about his legs hurting. He told me the roof would be repaired the following week and that was almost two months ago. Obviously that was a lie as usual but that is how Metro Construction does business. No one has ever called to reschedule when they don't show up. To me that means they are not going to show up. This time I am not closing this complaint until the roof is 100% complete and right in every way or I receive a total refund. If this matter does not get resolved by this complaint my next step will be to call the media and have my roof and leaks shown on the news. I will also tell the whole country about my horrible experience with Metro Construction. My first and fourteenth amendments protect me in doing so. Repair the roof immediately or a refund of $8051.64 Business Response /* (4000, 28, 2014/12/16) */ Hello *******, We spoke with the HO on Friday and will be sending out a crew to make any repairs that Metro is responsible for. We are re engaging with this customer and will satisfy his concerns and make any repairs necessary to fulfill our obligation to our customer. I will update again as we make progress. Consumer Response /* (4200, 30, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Metro Construction contacted me about a week ago and said they were sending someone to look at the roof for a third time and that I would be contacted again on Monday 12/15/14. No one has come by, no one called me as they promised but that is how Metro Construction does business. You have violated terms 7 and 26 of the contract for my roof. The roof still requires work to be finished and is not to code. Its been about 15 months since the roof was started and still is not complete. I am going to get together with all the ****** off customers and former employees of Metro Construction and start a CLASS ACTION LAW SUIT. Look at **************** to see what I am talking about. But before I start the class action law suit first I will form a picket line in front of your building, pass out flyers explaining the situation, and have it all shown on the local news. Not to mention this is border line INSURANCE FREUD, maybe I need to contact STATE FARM while I'm at it. I already complained to Owens Corning about your platinum rating through them. They were here about 2 weeks and they saw what kind of work you are doing. They also took two shingle and sent it to their lab for analysis for the warranty. You have one month before I do everything I can to hurt Metro Construction. Business Response /* (4000, 32, 2014/12/22) */ Our field construction manager, was out to inspect the roof last Friday, December, 19th. We recorded all issues being addressed by homeowner as he marked on the roof for us. We took pictures of external and internal damages and it is our intention to address and resolve by next week, we will be coordinating a next appointment with Mr. ******* today, any possible delays could be due to weather and Mr. *******'s availability. Consumer Response /* (4200, 34, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will believe you when my roof is fixed. I will not close this complaint until its fixed. Business Response /* (4000, 36, 2015/01/05) */ Update, snow and extreme low tempatures, along with holidays have impacted progress to Mr. ******** roof.. We will update on progress, as it is our intent to fix Mr. ******** roof ASAP. Consumer Response /* (4200, 38, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Excuses are all I ever get from Metro Construction. Roof still leaks and Metro Construction still will not fix it. Nothing has changed, more people need to be fired at Metro Construction. Metro Constructions rating with the BBB needs to be lowered to reflect the kind of business they do. I was not joking when I said you have one last month to do this. January 20th I will form a picket line in front of your building in Loveland, pass out flyers explaining everything, and have the local news covering the event. January 21st I will form a picket line in front of your home office in Denver, pass out flyers, and have the local news covering the event. January 22nd I am starting my class action lawsuit against Metro Construction. I am coming for a full refund. The only thing that will stop this is my roof being fixed. No excuses will be accepted. Business Response /* (4000, 40, 2015/01/22) */ In response to Mr ******** repairs, up and foremost we must apologize as uncontrollable delays have continued to get in the way of successfully completing his repairs; we had our repair team scheduled to head on up for repairs this past Monday 1/19/15, as they were in route to Mr. ******** address our team got into an unfortunate wreck on the highway, we attempted without success to have someone else complete repairs on that day. Unforeseeable weather, snow and extreme low temperatures have also been a factor in completion. Our intent is to have this completed by this weekend, pending on weather and snow being off the roof, we have been and will continue to be in contact with Mr. ******* and keeping him updated. Thank you for your understanding. Consumer Response /* (2000, 42, 2015/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally my roof has been repaired by Metro Construction. I am happy with the repairs as long as it does not leak any more. Business Response /* (-10, 43, 2015/01/27) */ Repairs to Mr. ******** residence, have been completed as of 1/26/15, I talked to Mr. ******* this morning and verified all repairs were done, he said they appeared to be, I asked Mr. ******* to please contact us if any further issues. -****** ******* Office Manager

11/17/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: They didn't hook back up the exhaust fan attic filled w/ ice. When spring hit the ice melted we lost our living room ceiling. they refuse to cover it. Metro construction work on the roof. During removal they disconnect the bathroom exhaust fan. In the winter when we took hot showers our attic wad filling up with ice which didn't know about. In the spring the ice melted causing our entire vaulted ceiling to crumbling and fall. We contacted metro construction and told them. They said since it wasn't in the contract to reattach the exhaust fan that it was our fault. After many phone calls they agreed to pay 10% of the replacement of insulation and drywall and the contractors labor to reattached the exhaust fan. I think they should have covered everything because if they were going my contract they never should have disconnect the exhaust fan.

Desired Settlement: I would like them to pay the full amount of the contractors that had to redo my ceiling and reattach in the exhaust fan.

Business Response: Initial Business Response /* (1000, 5, 2014/10/22) */ Per our settlement agreement that was reached BEFORE this case was filed, we issued a check payable in the amount of $266.40 before we were notified about this complaint and was mailed to ******** ***** on Oct. 22, 2014. Per our agreement, ******** ***** agreed to relieve Metro Construction, Inc. from any future liability regarding this matter. Initial Consumer Rebuttal /* (3000, 12, 2014/11/04) */ We are still waiting for the check that they promised. They said we would have it by Nov 4 and we still have not received it. Thank you, Final Business Response /* (4000, 15, 2014/11/06) */ Per our verbal agreement reached on Oct. 24, we agreed to mail a second and final check in the amount of $225.00. We advised it would take 1-2 weeks to issue and mail the check, which was mailed on Nov. 5, 2014. Final Consumer Response /* (2000, 17, 2014/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/17/2014 Problems with Product/Service | Read Complaint Details

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Complaint: 2 times wrong windows, removed damaged windows & replaced with wrong style/model, screens, trim Painting unfinished house & gutters & HVAC unfinished November 1, 2013 new Metro Project Mgr ***** ******* brought by work order for windows. Also learned that ***** ****** original project mgr was no longer with Metro. 2 times Metro brought wrong windows, first time (November 2013) windows had wrong gridlines & type, 2rd time (Jan 7, 2014) Metro removed damaged windows & replaced with wrong style/model, & took screen from upstairs bedroom window & not returned. The broken glazing bead trim on all (8) windows not replaced yet. Torn/damaged window screens not replaced yet due to hail damage. Painting unfinished on house as to date only painted back of house, not painted other sides that were paid for by State Farm. Gutters & down spouts were not primed prior to painting and gutters were not painted on the inside or top so looking out from upstairs windows you see a half painted gutter. Original gutters painted same color inside and outside. Hail damaged fins on air conditioner not combed. Original Metro agreement signed 08/26/2013 with Metro Project Manager ***** ******* By 09/20/2013 I had paid Metro $15,977.86 by 2 checks for roof repair (new Grade 4 Hail resistant shingles, 30# felt under lay, 90# in valleys and 8 new turtle back vents. 11/01/2013 signed agreement with Metro Project Manager ***** ******* for 3 new windows (same type) to replace broken frames & also replace all glazing bead trim damaged on other windows. Metro came out November 2013 & brought wrong windows as had wrong gridlines & window type - up and down instead of sliding). Metro said they would go back and order correct windows. Received bill & Paid Metro 11/20/2013 $1,075.36 for windows. 12/16/2013 received another Metro bill for $1,075.38 but called on 12/20/2013 and was told to disregard bill as bill sent in error. So, in August it will have been a whole year and I still do not have my house repaired by Metro. The new gutters which were put up in the fall were white on the back ground of dark red, so all winter had to suffer thru a unsightly house due to the white gutters. Metro finially painted the outside of white gutters in April 2014.

Desired Settlement: I would like Metro to pay me $3,311.26 and release the contract they have so I can obtain another contactor who will install the correct windows & fix the glezing bead trim, do the painting correct on house and gutters and comb the air conditional fins so as summer weather heats up I can use unit without causing overheating issues.

Business Response: Initial Business Response /* (1000, 5, 2014/06/18) */ During our last conversation with ***** ******* on May 29, 2014, we advised her we would grant her offer to deliver the last window yet to be installed and credit her $115.00 for the labor since it will be installed by another contractor per her request. After we deducted the above credit from her balance due, she still owes Metro Construction, Inc. $1,460.38 for the two windows we installed, the yet-to-be-installed window she asked us to deliver and a small remaining balance due for other work we completed last year. Many claims of unfinished work that were mentioned by ***** are not accurate. For example, we will not repair the air conditioning unit since we are not an HVAC contractor, which was explained to *****. Also, we explained to ***** we do not replace 'glazing beads' on windows, therefore, she was not charged for this work either, but she still claims it's our responsibility. We explained to ***** the issue with the incorrect windows being delivered was the fault of the manufacturer and our distributor, but we still apologized numerous times for the delay. Also discussed during our last conversation, ***** advised she wanted 'exact' windows, even though our contract she signed stated 'like' windows were to be ordered and installed by Metro. She attempted to use this as a reason to justify cancelling her entire window order after we had already installed two of the three windows and planned to deliver and install the third window according to our contractual agreement. After I finished the last conversation with *****, as our Collection Department Manager, I immediately advised upper management she was using unjustified reasons as an excuse not to pay her balance due of $1,460.38 and as the result of her refusal to pay her balance due I recommended we file a small claims lawsuit in Denver County Court, as allowed per our contract and Colorado State Law. We were waiting for ***** to let us know what date she wanted us to deliver her last window when we received this complaint. Also, her request for a $3,311.26 is neither reasonable, nor justified, since the total cost for the three windows was only $1,370.57 and we already offered her a labor credit for not installing the last window per her request. This is another example of a customer who is unfortunately using the BBB as a means to not pay for a legally owed debt for work completed according to our signed contract and Colorado State Law. Initial Consumer Rebuttal /* (3000, 12, 2014/07/09) */ First I do not appreciate the case marked as being closed, as I travel extensively and have not had the opportunity to respond. When first contacted by Metro Construction this was one of their major points that Metro had on site managers to handle all details of the reparis & I did not need to be present to oversee the repairs. The complaint against Metro Construction has always been about trying to get Metro to do a quality repair job and has never been about money as alleged by Metro Construction. The only leverage we as a homeowner have had is to withhold payment until Metro performs the work properly. State Farm Insurance covered the cost of repairs and we the homeowner do not care to be accused of fraud! The money for repairs is available once Metro decides to complete the repairs correctly. Every repair performed by Metro has involved mistakes. During replacement of the shingles Metro failed to purchase enough turtle back vents and tried to install a used and dented vent. We agreed to pay half the invoice and when the old damaged vent was replaced we would pay the rest fo the amount due for the roof replacement, which we did promply when Metro completed the work. Also, Metro apparently over ordered squares of shingles (3 Squares) which they took when their crew came to replace the damaged turtle vent. (So where is my credit for 3 squares of Grade 4 Hail resitant shingles?) The fall of 2013 white gutters instead of red were installed with the promise they would be completely repainted red, but as described in the last correspondance, the gutters have not been painted on the inside and the view from the second floor of home shows a gutter that is white or blotches of red & white mixed! The problem with the windows were described in the last correspondance. When a consumer who is not involved in construction see the statement "replace windows with like" we assume it means the windows will be like the ones damaged and removed. Within a week after the installation of the incorrect windows on January 7, 2014 Metro knew that was a issue with the windows as ***** ******* (wife) called Metro representative during installation and told ***** that the wrong windows were being installed. ***** came to the house and took photos of the windows. In June when ***** ******* call Metro office the person she talked to said they had no knowledge of the wrong window issue. One of the slider windows (frosted glass for bathroom) was replaced wth a double hung window which was completely wrong & unacceptable. When Meto called June 2014 to set a date to put in the slider window the appearence of the window was the same as before and not correct. There have been many problems associated with the windows. First the grid patten was incorrect on the 3 new windows & the appearence of the window frame are different than the other windows. We as homeowners were never told by Metro Construction that they would not replace the windows with the same style until June 2014 and in June we were told that we had missed our opportunity to do anything about getting the correct windows. ***** ******* was told by two Metro representatives and three window installation crews that the other windows with damaged beading and glazing would be done by Metro as part of the insurance covered window repair. We understand in talking with Metro Construction representative (*****) the we will need to get a HVAC person to replace the vent cap for the fireplace and comb the hail dents out of air conditioner, which is differnt that what Metro initially promised in the begining of our agreement. We the homeowner have paid Metro Construction $17,053.22 for work completed. Metro Construction policy is that payment is not due until work is completed and we do not consider the work completed until window mistakes and painting issues are corrected! WE AGREE TO PAY METRO CONSTRUCTION $1,075 IF THE FOLLOWING CONDITIONS ARE MET: 1. METRO CONSTRUCTION WILL PROVIDE TO US OUR ORIGINAL CONTRACT WHICH HAS THE ORIGINAL SIGNATURE OF **** R *******. A SIGNED & NOTORIZED STATEMENT IS TO BE ATTACHED TO THE CONTRACT STATING THE CONTRACT IS TERMINATED AS OF JULY 8, 2014 AND ANY PROJECTS NAME IN THE CONTRACT WHICH HAVE NOT BE COMPLETED AS OF THAT DATE WILL NOT BE DONE BY METRO CONSTRUCTION. 2. METRO CONSTRUCTION WILL HAVE A SIGNED & NOTORIZED STATEMENT THAT WHEN THE $1,075 IS PAID BY **** R OR ***** ******* WE THEN OWE NOTHING TO METRO CONSTRUCTION NOW OR IN THE FUTURE AND ALL MONEY DUE IS PAID IN FULL! 3. THE UNSTAIRS WINDOW SCREEN THAT WAS REMOVED BY METRO CONSTRUCTION ON JANUARY 7, 2014 WILL BE RETURNED, REPAIRED AND INSTALLED ON UPSTARIS WINDOW. Final Business Response /* (4000, 14, 2014/07/22) */ Our company agrees to the settlement offer made by **** *******. We will need to measure and order a new screen for the upstairs window since the location of the original screen is unknown. Assuming this is acceptable, we would like to proceed immediately to resolve this matter. Final Consumer Response /* (2000, 16, 2014/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 23, 2014/07/25) */ 7/24/2014 BBB Notified that Metro contacted and corrected screen issue. FYI: Once again Metro is not telling the truth as we have not seen anyone from their operation or heard from anyone. **** Business Response /* (4000, 30, 2014/08/14) */ After our last conversation with **** *******, he agreed to pay us $1,075 when we deliver his screen that is on order. Consumer Response /* (4200, 32, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I will accept this offer if and when Metro delvivers the screen and the agreed upon documents. A Metro person came out the afternoon of August 6th after lunch and measured the window size but no one has returned with the screen or documents. Business Response /* (4000, 34, 2014/09/04) */ We delivered and installed the window screen, about a $40 cost item, last week and are waiting for the $1,075.00 final payment according to our settlement agreement for this past due account. Consumer Response /* (2000, 36, 2014/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Wednesday September 17th I will travel to the Metro main office at **** ****** ******* Denver, CO XXXXX and pay by crdit card the $1,075.00 final payment according to our settlement agreement. At which time Metro will provide me with a statement stating that all work has been paid for and the contract is terminated with no penalties.

9/15/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: From: **** ********* (mailto:**** Sent: Monday, July 14, XXXX X:XX PM To: **** ******** Subject: (SPAM) RE: Unpaid Invoices Hi ***** We started working with ***** ****** and Metro Construction when they in August 2010, called us to get a bid on Plants and Containers for 2641 Walnut Street their main offices. They bought plants and we started maintaining those plants. Less than a year later they asked us to bid on plants across the street at **** Walnut for Real Green Marketing a Division of Metro Construction, they approved the bid and we got plants, containers and started maintaining those plants. In October of 2012 we were told Real Green was moving to **** Stout Street and that Scope Technologies was to take over the location at **** Walnut Street and they would continue with our maintenance services. We bid plants for **** Stout and a designer got the containers for that location and we started maintaining those plants in November 2012. In 2013 the payments became more erratic and one or another of their businesses started to get behind. By the end of the first quarter of 2014 all three accounts were at least 3 months behind. One thing that was the last straw for us to stop maintaining their plants was that one day late in March when I was in *****'s office watering his plants he stopped his conversation on the phone to ask if we had gotten his check and at that point we had not received a check from them since before the first of the year so we thought he was just yanking our chain. Enclosed are the Invoices we sent him on July 1, 2014. If you need any thing additionally from me please let me know. **** ********* Sales Manager 20% Owner Plant Man Denver

Business Response: Initial Business Response /* (1000, 13, 2014/08/29) */ From: **** ******** Sent: Friday, August 29, XXXX XX:XX AM To: **** ******** Subject: Re: FW: Unpaid Invoices Dear ***** Below is our written response to the issue regarding The Plant Man referenced below: Earlier this year, *** with The Plant Man provided us with a quote to deliver and maintain 'White Birch' trees for our offices. The reason we specifically chose this type of tree was because it would best match the interior design of our offices. Unfortunately, when the trees were delivered, they were not 'White Birch', but they all were 'Bamboo'. When we contacted ***, he advised the 'White Birch' trees were out of season, so they would not be available until a later date and at an increased cost of $3,000.00. When we were advised there would be an after order increase for the exact same product we ordered and were previously quoted, we were very concerned since this appeared to be a 'bait and switch' strategy implemented by The Plant Man. Therefore, this is the reason why we have not paid for the open invoices. Thank you for your assistance. Have fantastic holiday weekend!!! Kind Regards, **** ******** Channel Account Manager Metro Construction, Inc. Direct # XXX-XXX-XXXX Main # XXX-XXX-XXXX ext. 307 Cell # XXX-XXX-XXXX

9/8/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Horrible work that caused damage to my siding and gutters. They promised repaint & replace gutters for months but continue to not show up. We began this horrific process with Metro Construction in July, 2013. Our roof needed replaced and our house painted. The roof is ok, but the paint is a nightmare that continues nine months later. Metro has been difficult to schedule jobs, has not return calls in a timely manner and finally painted our house in November, 2013. We said it was too cold but they said it was fine. In the days immediately following their work, we notified ***** ******* of the many problems with their work, including, but not limited to: Issues due to the cold weather; damage to our painted porch; we paid for two coats of paint, only one was applied; paint not sprayed evenly; bubbling on the gutters that we asked them NOT to paint and the gutters and downspouts need to be replaced. Metro Construction received $9,233.99 for all of the work at our house. The paint is horrible, pealing and uneven. After discussions with several contacts at Metro Construction, we conctacted their corporate office at 1732 Wazee, Suite 205, Denver, CO XXXXX. **** ********, Channel Account Manager (XXX) XXX-XXXX has been one of our contacts since November, 2013. On December 4, 2013, **** sent us a "Promise Letter" confirming that they would repaint our house "in the Spring". It is now August 18, 2014 and Metro continues to give us the run around on when our house will be repainted. Metro agreed to replace all of our gutters and downspouts that they damaged. Metro Construction continues to lie to us about completing the work as promised.

Desired Settlement: We want Metro Construction to repaint our house (two coats as we paid for)and replace the gutters they damaged AS SOON AS POSSIBLE, before the weather changes. They promised this work to be completed "in the Spring" and it is now August 18, 2014.

Business Response: Initial Business Response /* (1000, 6, 2014/09/02) */ Mrs. ****** called our office after this case was filed to make arrangements to schedule her re-paint and gutter replacement. We mutually agreed on Monday, Sept. 15 as the firm date for this work to be completed. During our conversation, I expressed our deepest apologies for the delay since this Spring to resolve this issue, because painting during the winter months was not advisable. The original paint sub-contractor was terminated from doing future work for our company specifically due to the issues with this customer. Initial Consumer Rebuttal /* (2000, 8, 2014/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) With hesitation, I accept the response of Metro Construction. Since May, 2014, Metro has scheduled time to complete this work, but they have not done so. On August 27 Metro power-washed our house for the 2nd or 3rd time stating they would start work on August 29. They did not show up for this scheduled time. We continue to live with the unsightly appearance of our home.

5/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Charged for insulating both attics. When they opened up the second attic,it did not require insulation and they have yet to refund me since 10/28/2013 10/22/2013 - contracted for insulating attics. Note that we have 2 attics, the second one is over an added bedroom and did not include anyway to access it. 10/28/2013 - insulation was provided in the first attic but they needed a roofer to cut a whole in my roof in order to access the second attic who was not available 10/28 so scheduled to insulate the second attic on 11/2/2013. 11/2/2013 - When roofer cut whole in roof, it was discovered that I did not require any insulation! Workers advised that someone from their office would contact me. Nobody ever called. I waited until I received my first bill from the finance company to see if it was adjusted. It was not, so I called the office. The project manager who sold me the insulation no longer worked there (****** P ******** but he did leave notes in their system that I was due a refund because they did not insulate the second attic. Even though they charged me $332.75 for insulating the second attic, they advised that I was only due a refund of $257.88 which I did not understand but did not want to argue with them. They advised that I would receive payment in 4 to 6 weeks. No refund was received. Called back approximately 8 weeks later and spoke to **** who apologized and advised he would take care of it and to allow another 6 to 8 weeks. Today is April 16, 2013 and no refund has been received. I called **** today and left a message that I still have not received my refund and he has not yet returned my call. I am convinced that I will have to file a small claims court lawsuit to get my refund, but I thought I'd try complaining to the BBB first.

Desired Settlement: The $332.75 they charged me for insulating my second attic. This charge is clearly stated on my contract. I would also like this complaint noted in the BBB records so other potential customers can see what kind of ethics this business has.

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ We mailed a second refund check for $257.88 to *** ***** on April 16, 2014, the same day he left a voice message, see attached, advising us he did not receive the first refund check we mailed to him after our last conversation in January and the same day he filed this complaint. We are very disappointed Mr. ***** filed this complaint the same day after he left us a voice message advising us for the first time he did not receive the refund check we sent to him in January. He was very calm and did not seem upset when he left his voice message. We would have called him back immediately to advise him another check was going to be sent, but we thought calling him back early next day would be sufficient. Unfortunately, by that time, he had already filed this complaint. Respectfully, this situation is not a matter of ethics, but is a matter of communication and allowing a company a reasonable amount of time to respond after being made aware there is an unresolved issue. For example, the amount of the refund was explained in detail to Mr. ***** in January according to the average square footage cost for his insulation installation and at the time he said he understood and did not dispute the amount of the refund we mailed to him. Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Metro Construction is a liar. There is no way I believe they mailed me a check in January, and by the way they provided the service in NOVEMBER. I had to call them not once, not twice, not three, but 4 times and to this day I believe they would not have sent me a refund if I did not file this compliant. Another thing, I did not file this compliant until the END OF THE DAY after I called for the FOURTH time which was first thing in the morning, so they had ALL day to get back to me and the secretary I talked to before leaving a message with **** said he would be out of his meeting within 10 to 15 minutes, but he never returned my call. Now I receive a check at the end of APRIL and they act like they are doing me a favor. Are you kidding me...??? And of course I paid them $332 for the insulation in the second attic (attic "B"), see attached bill invoice, and my refund is only for $257. I can only assume that they on purpose made receiving my refund so difficult that I would be happy with any amount they decided to refund me! Any "ethical" business would have contacted me the day after they completed the job and refunded my full overpayment within a week. Anyone who chooses to use Metro Construction runs the risk of running into the same problem that I had. I guess my only recourse at this point is to take them to small claims court. What a nightmare it has been dealing with Metro Construction! Thank you for taking my compliant. Final Business Response /* (4000, 13, 2014/05/21) */ We are concerned why Mr. ***** admits to making assumptions regarding our supposed motivation for paying his refund in a timely manner and in his own words, seems intent on damaging the reputation of our company over a check that was lost in the mail and a $74.87 dispute. Final Consumer Response /* (4200, 11, 2014/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can clearly see from the attached invoice I was charged $332.75 for insulation of the second attack and the refund that was sent was only for $257.88. I can pursue the remaining amount of refund due to me via small claims court. I expected no less from every response I have received from Metro Construction and if I had not contacted them numerous times, actually it wasn't until I filed this complaint, they would have not sent me ANY refund! Enough said except I would not recommend Metro Construction for any services.

1/27/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was promised, in writting that I would receive back 400.00 dollars when my check to them cleared. They promised roof ridge vents and did not instal. I was promised ridge vents and signed a contract with Metro to have a new roof, with the ridge vents installed. Old style vents were reinstalled. I was sad and upset with ***** ********* He assured me we could reach and agreement. The agreement we signed stated; ( and I have a copy of this) "Metro Const. did not install rolled roof vent on ****** ******* PR-XXXXXX home as stated on our contract. He does not wish for metro to install, and so we metro are reimbursing $400.00 to Mr. *******.He is paying in full the total amount of $5694.57 on Oct. 23 2013. Once the check clears our bank a check will be mailed to Mr. ******* at *** *** st. ******* Co.XXXXX. " We waited about 6 weeks and called **** P ( in denver?) and he said our insurance was not covering ridge vents. He stated that we got new turtle vents as per insurance. So, therefore no 400.00 dolllars to me. I signed a contract with a rep from Metro in loveland Co. I Met him in his office and was promised in writting by that rep that it was a simple mistake on his part, and the $400.00 dollar figure was Metros cost to rip off the new roof down to the turtle vents and re-do it as promised - put on ridge vents. I refused to let them back on my roof, based on the hassel and headace so far.Due to their unprofessional rep. We just got off the phone with **** P. saying no money to us. We sent a copy of the signed letter to him, and the insurance settelment. I believe that Metro Should honor what their rep signed with me.

Desired Settlement: I simple want the $400.00 Promised to me in writting from the Loveland office rep of Metro Construction. This Rep admitted to me it was a paper work mistake on the work order, and it was all his fault. I'm tried of discussing insurance with them. This is the reason for this complaint. I understand the rep in question no longer is employeed there, so we are basically out here with a 2 broken promises from them.And a signed letter that they will not honor.

Business Response: Initial Business Response /* (1000, 6, 2014/01/02) */ ****** *******'s written agreement was based upon the approval of their insurance damage claim. Their total price and all related line items for roof replacement were approved by their insurance company, ******** ******* before we replaced his roof. The insurance approved price of $5,694.57 for their roof replacement DID NOT include any line items for 'ridge vents'. Therefore, Metro Construction, Inc. removed and replaced their existing 'turtle vents', according to their insurance damage claim, as they agreed to in our written contract. ****** ******* was not invoiced for any 'ridge vents' and did not pay for any 'ridge vents. Therefore, it is impossible and would be in violation of Colorado State Law(SB38) for our company to refund any amount that our customer was not invoiced for on a residential insurance damage claim over $2,000 because that would be considered a discount or rebate from their $1,000 deductible. Also, we have yet to receive any documents from ****** ******* regarding this matter. Final Consumer Response /* (3000, 8, 2014/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was never explained to me that insurance was the reason for the turtle vents verses the ridge vents. Until trouble came up. I was issued a written contract and told insurance would cover the new type vents. When I came home to find the old vents I called my rep for Metro. He said - my mistake on submitting the paperwork. He offered to rip off the part of the roof and install the ridge vents. I said no. They were willing at this point to change the vents out. They ( their rep ) offered the 400.00 dollars as a way to make me happy and I accepted his written letter that he signed in their office, as a way to put an end to this mess, they created. We called their denver office and sent in a copy of the letter. There was actually 2 signed letters that day . I kept my copy for proof. I'm not surprised they do not have their copy.The rep and I signed 1 copy for them and the rep signed one copy for me. I guess at this point, I give up!! Signing a contract with them means nothing, and getting their rep to sign an agreement letter, in their office means nothing to them. At NO time during the agreement was insurance EVER mentioned as the reason for the changes. IF they would have explained this, there would have been NO problem. But to use insurance after the fact kinda stinks. I was promised in writing 400.00 dollars. I guess their contracts and written agreements are just for show. I am sad at the outcome. Metro Construction should educate their reps better to avoid signing agreements that they refuse to pay out on. I feel as if they should be forced by law to pay, but they are using the law to avoid paying back the promised refund. This promised payback was for the mistake and had nothing to do with my deductible. Until now. I'm done, they win. Final Business Response /* (4000, 10, 2014/01/13) */ We are pleased that ****** ******* realized we followed through as per our written contract and why Colorado State Law would prevent us from refunding $400.00 for an item they were not charged for and since it was part of an insurance damage claim.

12/23/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: We do not have a valid contract. There is no price or material info. Amount we received from Ins. differs from Metro $21,690 versus $15,489 we recvd Metro Construction was the 3rd company to contact us, ***** ***** was the project mgr. who contacted on 06/19/13. He left Metro shortly after. I also told Metro that I was getting other bids. We had no contact for awhile, I then looked up their complaint record and became uneasy doing business with them. I had no valid contract with Metro,there were no specific figures or product information what so ever. My wife called Metro and informed them to contact our attorney: ***** ***** at XXX-XXX-XXXX). I Decided to do business with ******** ***** Roofing and signed a valid contract with them on 08/14/13 and work was done on 08/20/13. We received a letter from Metro Construction, **** ********, collection department manager, XXX-XXX-XXXX. Stated that the original Insurance Claim Coverage = $11.348.55 INCREASED Insurance Claim Coverage after Metro consulted with our insurance company = $21'690.46. 305 of the of the Claim Coverage (21,690.46 x 30% =$6507.13) due according to terms & conditions of our written agreement, please see term #8 $6507.13 Total payments Made(Below are the payments recv'd) 000.00 Balance Due $6507.13 this invoice is due upon receipt. Please remit this payment in full immediately or contact our office to make other arrangements. We have not responded to this letter. ******* and ****** **** **** ***** ***** ************ CO ***** ************ ***'s cell

Desired Settlement: We do not owe Metro Construction any money and they do not have the right to consider that we had a valid contract. Therefore we are not liable to pay 30% for approved Replacement Costs. Plus the amount we received from State Farm Insurance was not $21,690.46. 1st payment was $7206.68 2nd payment was $8281.92 Total payments-$15488.60 Do not know where Metro Construction came up with $21,690.46. We are seeking no monetary settlement due to Metro Construction. We owe them $00000.00.

Business Response: Initial Business Response /* (1000, 5, 2013/10/08) */ ******* **** signed our contract on June 19, 2013 and cancelled over a month later, which is outside of our three-day cancellation period, which is clearly stated in our written agreement and was acknowledged in their complaint. The contract price is based on the approval from their insurance company, ***** ***** Their price was approved by ***** **** on July 29, 2013 in the amount of $20,727.08. The ***** notified our company of their intent to cancel AFTER their insurance company increased their roof claim amount by $9,378.53, because ***** **** approved the roof installation price we submitted. After their roof price was approved by ***** ***** this project was moved into production and more time was invested my Metro Construction, Inc. to place their order for materials and schedule a subcontractor for installation before the Citos cancelled the project. The original estimate from ***** **** was only for $11,348.55, because ***** **** was including a sub-standard or lesser-quality shingle to replace the T-lock shingles the ***** had on their damaged roof that is no longer available. After our prolonged negotiations with ***** **** on behalf of the ****** ***** **** approved our submitted Xactimate report for $21,690.46, which included the same or better quality shingle style, 'Fiber Cement Composite Roofing - Shake Style', if compared to their original T-lock shingles. (Copies of the original insurance report, our approved roofing submittal report, signed contract, contract terms & conditions and the collection invoice are all attached.) As Mr. **** stated in his complaint quoting from our invoice, they violated our terms of cancellation, therefore they owe our company a cancellation fee of 30% or $6,507.13 of the insurance approved amount. This complaint is solely based on a customer that violated the terms of our written agreement by not following our cancellation terms, refused to pay the amount legally due and didn't even attempt to contact our office after they received our invoice. Final Consumer Response /* (4200, 12, 2013/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not receive a written estimate from Metro-nothing-- until the complaint was filed and saw it on BBB report. I just received the pink copy that I signed on 6/19/13 that I was told was necessary for Metro to work with ***** **** Ins. We received several harassing phone calls from Metro that we were bound to do business with them. Wrote Metro a letter stating to call our attorney, ***** ****** they did not. Under Colorado Law a contract without an amount is unlawful. Final Business Response /* (4000, 10, 2013/10/23) */ The initial insurance price was $11,348.55 that was established by their insurance company as an estimate for the needed roof installation to be covered by their insurance damage claim. According to our contingency contract signed by ******* ****, the price for the roof installation is contingent on the approval of the insurance company. Therefore, the contingency contract is finalized, in compliance and fully enforceable, once the insurance company approves a price that is submitted by our company or our company agrees to proceed with the roof installation for the initial insurance price. Since their insurance company formally approved our submittal, the final contract price for their roof installation to be performed by our company would be for $20,727.08, according to our written agreement. Even though we are legally owed 30% of this approved insurance price since they were in breach of contract by cancelling after the three-day cancellation period, that is mandated by state law and is included in our terms, our company would be willing to settle for 30% of the lesser amount of $16,488.60.

11/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Roof replacement was done initially. Invoice has been paid no one will call back to correct the issues. I hired Metro to replace my roof. Initially, the subcontractors did an inferior job - and caused damage to the sofit and fascia boards. Workers were caught sleeping on my porch, threw roofing scraps on my motorcycle, scratching paint, destroying plants and displaced me from my home for several days. Upon complaining, someone came and did a substandard job of repairing holes. I paid them the full amount. Now we have been in the attic and see areas that are not sealed properly and can see sunlight coming through the top of the roof. Again we called, a sales person inspected and said they agree it was wrong, but have not had anyone come to fix. With winter coming the roof needs to be correctly repaired.

Desired Settlement: I want the roof repaired correctly, if that means removal and replacement, that should be an expense on them.

Business Response: Initial Business Response /* (1000, 5, 2013/10/31) */ We have an appointment on Friday, Nov. 1, to repair the areas of concern for ******** *****'s roof. We anticipate the repairs will be completed to ********'s satisfaction or we will schedule a follow-up appointment, if the repairs are more extensive. If there is no leaking issue with the roof, then our company procedure is to begin the repairs within two weeks. This repair request was made to us on Oct. 8 and we had her repair scheduled for Oct. 22, which was within our two week period for repairs. Unfortunately, we were unable to start her repairs on Oct.22 when we were on site, due to ********'s work schedule. Therefore, we will accommodate her schedule and make the repairs on a Friday, her day off.

10/21/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Invoiced for work not completed, work that the company never intended to do, damage caused by improper repairs that the company was notified of. Company is demanding payment for work not completed. Demanding payment for work insurance company specified and company did not even look at. No employee checked to see what work was left and the work that was done was done properly. Company was notified of damages done to interior of house caused by improper work and did not respond for two months. Company threatened action for non payment of balance owed including work specified by insurance co. That was never performed. Employees of company moved out of state before any inspection of work was done. Was told by employees additional work would be done and was never contacted again regarding that work including repairs done by leaking roof, skylight and guttersthat the company had replaced improperly.

Desired Settlement: Desist in demanding payment, threats of collection until work has been satisfactorily completed and work not completed in insurance invoice is removed from invoice and repairs made to interior of house by owner caused by faulty workmanship have been compensated for.

Business Response: Initial Business Response /* (1000, 11, 2013/10/08) */ Our company installed a new roof on June 3, 2013 and the new gutters on June 6, 2013. His completed project passed inspection by the local building department on June 14, 2013. Mr. ****** contacted our company after he filed this complaint. He stated the filing of the complaint at this time was due to the demand letter and collection invoice our company mailed to him on Sept. 26, 2013 regarding his past due balance for $3,099.88, see attachment. We had a long discussion about his concerns that included the following: 1. Mr. ****** advised after consulting with State Farm, his insurance company, and his lawyer that it appeared to them his project had been completed and our request for full payment was reasonable and justified. 2. We offered during this conversation to schedule an appointment to address minor repairs including: a small section of gutter that needs to be repaired or replaced, a drip edge and a skylight we offered to replace at no additional cost. However, Mr. ****** advised he will not need our services to resolve these issues. We offered to make an appointment to complete the repairs before this complaint was filed, but since they had a family wedding planned, Mr. ****** asked us to delay those repairs. 3. We offered to reimburse Mr. ****** for any expenses incurred to repair the interior of his house. He declined our offer for this reimbursement. 4. At the conclusion of our conversation, Mr. ****** offered and made a credit card payment for the full amount due of $3,099.88 after he agreed with our final price approved by his insurance company. He paid his account in full after we reviewed the chronological process that established his total project price and informed him, for the first time, of an invoice sent to State Farm, on June 26, 2013. State Farm verbally approved the invoiced price we submitted on June 26, which included items not listed in the original insurance adjuster's report dated May 10, 2013. As a courtesy, we waived our 3% fee, $93.00, for credit card payments per our written agreement. We greatly appreciate the opportunity Mr. ****** provided our company to resolve this matter to the best of our ability given his current circumstances.

Customer Review(s)

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4 Customer Reviews on Metro Construction, Inc.
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