Business ProfileforHorn Brothers Roofing, Inc.

Horn Brothers installed a class 4 concrete tile roof on my home in 2019. Shortly after installation, severe efflorescence appeared on many of the tiles. I contacted Horn Brothers for assistance, but the company was unwilling to assist other than to refer me to the manufacturer (Boral now Westlake). I did as Horn Brothers instructed me and contacted the manufacturer. The manufacturer in 2020 arranged for my roof to be treated. While the initial results appeared good, the sealer used in the treatment has failed and the roof tiles are flaking and severely discolored - their condition is far worse than the initial product failure (see the uploaded photo). I again asked Horn Brothers for assistance and again I was referred to the manufacturer, who has provided no tangible response after five months of communication. I am deeply disappointed with both companies, but especially Horn Brothers, who recommended the tile product in question and with whom I did business directly. The amount paid by me to Horn Brothers for the roofing product and installation is $62,507 in May 2019. I am contacting the BBB now because of protracted communications process with Horn Brothers and the manufacturer and the extended periods of time between relevant events. My request is that Horn Brothers take corrective action on the defects in my roof.