Business ProfileforGreat Roofing & Restoration, LLC

Our ceiling caved in from a leak coming in from a terrible job done by Great Roofing.We bought this home in Oct '21. Received document from previous owner that was provided to her FROM ***, that said that they would fix cracking in the ceiling that began after the roof was installed and they mutually agreed it was because of the installed roof. called the roofing company in Aug '22 to come out and fix the ceiling but also to inspect their work as we noticed drops of water starting to drip from the crack after a heavy rain. ** came out to inspect everything flat out said sorry, theres nothing we can do. showed him the document he said we wont fix this. 8.16.23 we call them back after we had called (3) other roofing companies over the course of the year, all who gave large repair quotes and EVERY SINGLE ONE told us to call *** back to fix this for free since this is clearly their fault, they could see the fault of the install, should be in warranty and its unethical. *** took pictures, looked at everything and again said no, were not fixing this. We have now been told by multiple profs, even by GAF Roofing system, used on the roof as we have the warranty from them when the install occurred (called them to see if this was a manufacturing error, it wasnt. It was an install issue. However, this sales manager happened to mention something when they first stepped into the home that was the first time EVER mentioned to us: They said its no longer covered by the warranty, its past two years. The roof was put on in November of 2020 and they came out in summer, lets say August, of 2022, and told us no we cant do anything sorry when in fact it was still in warranty and we were deliberately not told about this until now so that it would be too late. So they lied. They took the money from the previous homeowner, did a terrible job resulting in a failed roofing system and broke their own warranty and promise to the consumer by refusing to fix THEIR MISTAKE.