This business is not BBB accredited.

Diamond Exteriors

Phone: (303) 517-2040 View Additional Phone Numbers 3615 S Kipling St, Lakewood, CO 80235

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Diamond Exteriors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Diamond Exteriors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 03, 2006 Business started: 08/26/2004 Business started locally: 08/26/2004 Business incorporated 08/26/2004 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
Phone Number: (720) 865-2770

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Douglas Smith, Owner/Manager Ms. Jennifer Smith, Office Manager
Contact Information
Principal: Mr. Douglas Smith, Owner/Manager
Business Category

Roofing Contractors

Alternate Business Names
Douglas Smith Builders, LLC
Industry Tips
Roofing Contractors

Additional Locations


    3615 S Kipling St

    Lakewood, CO 80235 (303) 972-8561


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/1/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: ***************** did not provide a valid contract or follow Colorado law concerning roofing practices. Then refused refund after termination. From the beginning ***************** did not have a valid contract within Colorado law. They were unable to work within the guidelines of their own contract and when services were terminated by the home owner, ***************** submitted a bill rather than a refund. Per Colorado law, the home owner has the right to terminate services for a full refund within 10 days of any part or all of a claim being denied. Services were terminated within these 10 days and refund was not received.

Desired Settlement: I am seeking a full refund less non-refundable permit fees of $113.00 for a refund of $1,167.00. No other amount of refund will be accepted. If****************** does not refund monies within 3 business days as of 7/22/14 the home owner will pursue legal action in which the settlement will increase to the refund amount of $1167.00 plus all legal fees incurred by the home owner.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ *************************** with********** over five months ago. ********** is long past his right to rescind the contract. ************************** is a valid contract. ********* expressed a completely different concern regarding construction defect just days before composing this bbb- complaint which ***************** it's completely unsafe off. ***************** took every possible action to alleviate**********s concern for construction defect. ***************** went so far as to research an present building code and************* guidelines to********** where he had mistakenly stated wether or not specifications are required. ***************** is currently filling suit against********** for damages related to this claim. Fillings and case number will be provided to the -bbb if necessary upon receipt. Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had my attorney draft a letter stating the current laws and where ***************** is in violation of said laws with regards to their operating practices and the contract in question. This letter has been submitted to *****************. I will accept nothing less than a full refund of our insurance deductible as ***************** is in clear violation of the law. If necessary I will ********* to force return of said monies. ***************** continual refusal to return our monies is simply a demonstration of their refusal to operate within colorado law. Final Business Response /* (4000, 10, 2014/08/15) */ ***************** has not received any correspondence from**********s Attorney.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Diamond Exteriors
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)