BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

A 1 Roofing

Phone: (303) 875-9443 Fax: (303) 985-9280 1360 S Wadsworth Blvd STE 202, Lakewood, CO 80232 http://www.a1roofing.us


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

On 12/17/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for A 1 Roofing include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for A 1 Roofing include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 15

Additional Complaint Information

Prior to filing a complaint, the business requests that consumers contact Mike O'Donnell at (303)875-9443 or by email at Mike@a1roofing.com.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on A 1 Roofing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 18, 2000 Business started: 07/18/2000 Business started locally: 07/18/2000
Type of Entity

Partnership

Business Management
Mr. Michael O'Donnell, Owner
Contact Information
Principal: Mr. Michael O'Donnell, Owner
Business Category

Roofing Contractors

Refund and Exchange Policy
Lifetime Workmanship Warranty in addition to Manufacturers Lifetime Warranty

Lifetime Workmanship Warranties

All roof replacements are backed by our Lifetime Workmanship Guarantee in addition to the Manufacturer's Warranty. A-1 Roofing makes certain that your roof is installed to meet building codes, manufacturer specifications, and our own high quality standards.

Manufacturer's Warranty

Manufacturers offer warranties ranging from 10 years to 50 years depending on the roofing materials.
Service Area
A-1 offers roofing installation and repair services from Denver to Colorado Springs to Fort Collins including the following areas: Arvada, Aurora, Bailey, Boulder, Bow Mar, Brighton, Broomfield, Castle Rock, Castle Pines, Centennial, Colorado Springs, Commerce City, Conifer, Dacono, Denver, Englewood, Evergreen, Fountain, Frederick, Firestone, Fort Collins, Gleneagle, Golden, Greeley, Greenwood Village, Highlands Ranch, Ken Caryl, Lakewood, Larkspur, Littleton, Lone Tree, Longmont, Loveland, Northglenn, Thornton, Parker, Wheat Ridge, Westminster, Woodland Park Colorado.
Business Management

Mr. Michael O'Donnell was also the owner of The House Doctor. A separate report is available on this company.

Industry Tips
Roofing Contractors
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.