This business is not BBB accredited.

1st Choice Roofing & Exteriors, Inc

Phone: (303) 733-7663 Fax: (303) 733-7696 View Additional Phone Numbers 1235 York St, Denver, CO 80206

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 1st Choice Roofing & Exteriors, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 1st Choice Roofing & Exteriors, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 19, 1999 Business started: 02/01/1989 in CO Business incorporated 06/26/2014 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Adams County Building Department
12200 Pecos St, Westminster CO 80234
Phone Number: (303) 453-8700

Denver Building Department
201 W. Colfax Avenue, Denver CO 80202
Phone Number: (720) 865-2770

Type of Entity


Business Management
Mr. John E. Hopper, President Ms. Andrea Reitzel, Sales & HR Director
Contact Information
Principal: Mr. John E. Hopper, President
Business Category

Roofing Contractors Contractors - General

Alternate Business Names
1st Choice Roofing, Inc. First Choice Roofing
Industry Tips
Hiring a Contractor Roofing Contractors

Additional Locations


    1235 York St

    Denver, CO 80206 (877) 977-7663 (303) 733-7663


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/13/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: 1st Choice has submitted invoice $5937, with no substantiation. Lien on house has been verbally threatened. Estimate for new roof was given as $12000-$18000. Roof work completed and $21804 was actually paid. Now, 1st choice wants an additional $5937.67, with no substantiation. A lien has been threatened (verbally) on the house.

Desired Settlement: I wish the invoice to be cancelled and no further payment be due.

Business Response: Initial Business Response /* (1000, 5, 2015/03/28) */ The amount of the invoice is $5,397.67 (see attached), we did substantiate it, and no one ever threatened to lien their home. We simply want to be paid for the work we performed on the *****'s home, and have done nothing wrong by asking for the same. There were never any negative issues between the *****'s and 1st Choice Roofing & Exteriors Inc. until a few days ago when ******** ***** complained to the BBB. Our company performed on this contract and is still owed the balance shown on the invoice. The terms of our project with the ****** are stated clearly in the contract, and were reiterated several times verbally to both Mr. and Mrs. *****, and neither of them ever voiced any confusion about it; the value of the work performed is ultimately defined by the amount of the insurance estimate. I am attaching copies of the Contract, the Insurance Paperwork, and the Invoice that was delivered to **************** I reiterate that we have done nothing wrong, and am appealing to the BBB to remove this complaint from our record because it is based upon a false premise.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on 1st Choice Roofing & Exteriors, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)