BBB Accredited Business since
Phone: (303) 750-0820 14221 E Evans Ave, Aurora, CO 80014
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A BBB Accredited Business since
BBB has determined that Garden Plaza of Aurora meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Department of Human Services
1575 Sherman Street, Denver CO 80203
Phone Number: (303) 866-5700
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Cheryl Davis, General Manager Ms. Cynthia Winslow
Retirement & Life Care Communities & Homes Assisted Living Centers & Adult Family Homes Senior Housing/Living
Industry TipsAssisted Living
14221 E Evans Ave
Aurora, CO 80014 (303) 750-0820 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: A balance is due on my mother's account and Garden Plaza is 150 days past due in paying. My mother was a resident of Garden Plaza since 2009. She passed away on 11 September 2013. There is a balance due ($1,653.28) to her account. I have spoken with their business manager on a myriad of occasions regarding the final settlement of my mothers estate, starting in December 2013 when it was only 90 days past due. They have willfully and purposefully delayed paying her account. Most recently, ****** (the business manager returned one of my calls and left a voice message, stating that this refund was sent out on the 17th of January (check number ****), but then stated: "If you did not receive it and would like to have a stop payment on it and have it re-issued, let me know." I reported to her that I did not receive a check and she reported that it would be re-sent. Have not received anything to date.
Desired Settlement: I am asking for and seeking Treble Damages
Business Response: Initial Business Response /* (1000, 5, 2014/02/11) */ The family member and newly hired General Manager, Cheryl Davis, connected by telephone on Monday, February 10th upon receiving notification of the concern. Corporate Accounting was contacted immediately to investigate the current standing of this refund. A check was issued to the family member and mailed from Garden Plaza of Aurora on Tuesday, February 11th for twice the amount owed to them in hopes that it may serve to alleviate any stress and inconvenience that this has caused him and his family. It is certainly not standard business practice for our company and we are truly apologetic for such an experience with us. Final Consumer Response /* (2000, 7, 2014/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Cheryl Davis was very helpful and resolved this issue quickly. Her intervention was above and beyond what was anticipated! Complaint Response Date bumped because: Holiday