This business is not BBB accredited.
Phone: (303) 296-1684 Fax: (303) 298-7537 5005 Washington St, Denver, CO 80216 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for The Restaurant Source include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Business ManagementMr. Arnold Schatz, Owner/Manager
Restaurant Equipment & Supplies
Alternate Business NamesGalasource
United Glassware & China Company on August 21, 2008 purchased certain assets of the Galasource Company. The assets have been purchased out of foreclosure from a 3rd party lender. The sale did not include the Galasource Company, only assets related to the company website. The Galasource entity and its prior ownership maintain complete responsibility for all company liabilities including returns, damages, purchase orders and all other sales related activity prior to August 21, 2008. United Glassware did not retain in any capacity the prior owner or management personnel from the Galasource Company.
United Glassware also owns The Restaurant Source, a restaurant supply and equipment company located in Denver, Colorado since 1951.
For questions, please contact Terry McMaster, Director of Operations at 866-966-0111 or Michael Schatz, President 303-296-1684.
THIS LOCATION IS NOT BBB ACCREDITED
5005 Washington St
Denver, CO 80216 (303) 296-1684 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Item ordered was not as reflected on Web site. I ordered storage containers (10) which are pictured on the Website with lids. There is nothing indicating anywhere that the lids were separate (see http://www.restaurantsource.com/cambro-restaurant-supply--kitchen-supplies/food-storage/food-storage-boxes/ProdDesc-XXXXXPXXX-XXXX.aspx) When the items arrived there were no lids. I contacted customer service who advised the lids were sold separately. I had the same issue with some pots and pans I ordered. This is classic bait and switch.
Desired Settlement: I want the lids provided free of charge and for them to quit their false advertising.
Business Response: Initial Business Response /* (1000, 5, 2013/10/13) */ Lids are not included with storage containers and the storage containers are not priced as such either. Lids are not packaged with the containers from the manufacture. The item description does not state lids are included. Restaurant Source has offered Ms.***** the lids at a discounted price. RS is not going to give Ms. ***** free lids because of the confusion. There is no place on the website that states lids come with containers. Final Consumer Response /* (3000, 7, 2013/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the Website does not state the lids come with the containers, they Website pictures the containers with the lids and never says that they are NOT included. By looking at the picture provided, a normal person would assume they come with the lids. If they are not included they should not be in the picture and it should also be stated that the lids are sold separately. Neither is provided. Final Business Response /* (4000, 14, 2013/11/27) */ The description on the storage containers does not state that lids are included. The picture does show lids are available with storage containers but they are sold separately. (When she sees a person in the picture advertising a product does she expect the person to come with the item, not all things in a picture are included) She was not charged for lids so her accusation of a "bait and switch" is inaccurate. Again, the product description does not indicate that lids are included. We have already offered to sell Ms. ***** the lids at a significantly reduced price because of the confusion. We have operated this site for over 10 years. Unfortunately, this has never been brought up before. We are constantly looking to improve the site, we apologize to Ms. ***** but do not feel that this warrants Ms. ***** receiving free product she has not paid for.