BBB Business Review

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This business is not BBB accredited.

FoodServiceWarehouse.com, LLC

Phone: (877) 877-4379 View Additional Phone Numbers 84 Inverness Cir E, Englewood, CO 80112 http://www.fsw.com ! There is an alert on FoodServiceWarehouse.com, LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 9
Guarantee/Warranty Issues 3
Problems with Product/Service 18
Total Closed Complaints 36

Additional Complaint Information

BBB identified a potential pattern of complaints. Consumers are alleging the business is unable to deliver the products they order. Consumers claim the business is stating they cannot issue a refund even though a purchased product was never received. 

The business provided the following response: We have undergone significant restructuring to increase the profitability of our company, which involved a reduction in workforce and a change in our product offerings.  We are working diligently to remove discontinued products from our website, cancel orders for the products no longer offered, and issue credits for those cancellations.  We have a backlog of tasks to complete with limited staff, but are working diligently to resolve these issues as quickly as possible.  We apologize for any delays.

BBB will continue to monitor complaints. 

Customer Reviews Summary Read customer reviews

6 Customer Reviews on FoodServiceWarehouse.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: April 15, 2010 Business started: 11/04/2006 Business started locally: 11/04/2006 Business incorporated 07/21/2006 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. Christy Sumner
Business Category

Restaurant Equipment & Supplies

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.