This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for BRC Real Estate Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or RegistrationMany local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website: http://www.colorado.gov/pacific/dora/licenses-and-permits-0 To view the registration of a business with the Colorado Secretary of State click below: http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Michael Bright, Principal Ms. Denise Haas, Executive Vice President - Operations Ms. Victoria Peppers, Principal
THIS LOCATION IS NOT BBB ACCREDITED
9331 Commerce Center St Unit 1A
Highlands Ranch, CO 80129 (303) 804-9800 303804980012 (303) 541-1570 Directions
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Additional Phone Numbers
- (303) 541-1570(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Grounds are being neglected despite contractual obligation resulting in several instances of loss to occupant. The HOA for **************** is contractually obligated to maintain the exterior of each unit and has knowingly failed and refused to do so. From the sewer lines to the roof, nothing is maintained. The sewer backup flooded the entire basement causing loss of several items that the restoration crew said they were obligated to remove from the house. The roof over my unit has a hole in it that spans 3 feet long and 1 foot wide. I have photos of the hole after the drywall was removed. This has caused severe damage and left mold growing in the drywall and under the carpet. After 2 years of constant notification of leaks and sections of the ceiling falling onto the floors and our entertainment center, the HOA finally decided to repair the drywall and certain sections of the carpet, depending on what they wanted to pay for. This disrupted my family and every day life for more than 3 months and is still unfinished. The roof, which was the cause of all of the problems has still not been replaced. Fee's were assessed to each homeowner back in 2009 for the roof replacement, I have read over that fee assessment as well. ************** has taken photos, measurements and drawn out where they think the holes are that are causing damage at least 10 times, literally. More than one crew has told me that the amount of tar on the roof is not only against building code, but is also the reason that the leaks will not stop. They have also informed me that the HOA refuses to allow them to begin replacement of the roof with nothing more than a vague statement of "it will be done soon". My family has suffered loss of belongings, loss of time and even had to spend the holidays away from home and forced to reenter the home while in a construction mess, covered in dust, only to find the abatement crew had lost, damaged and destroyed my daughters collectibles and other items. During all of this I am constantly told that it's not the HOA's responsibility to pay for my belongings because I should have renters insurance. My insurance agent says it's not their responsibility because the HOA is negligent in their legal obligation to replace the roof in which they have been paid to do. Now that the roof is leaking again, after spending 3 months with the restoration crew, I am simply fed up and refuse to take any more. The HOA needs to be held accountable for their negligence, they need to replace the roof and instead of treating my family like bums on the street, they need to be adult enough to take responsibility for their actions, or lack thereof, and pay for our losses.
Desired Settlement: I am seeking damages in the amount of $2,000 for all of the items that have been broken or damaged in the sewer backup as well as the several instances of the roof leaking. I'm seeking these damages because nothing is being done to correct the problem and we should not be forced to endure the hassle of cleaning up the mess that should have been prevented if they had done their jobs. This is the first step before pursuing legal action so I am hopeful that we can come to some agreement.
Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ BRC Real Estate no longer manages this property. It is currenttly under the management of **** ********* Management. Phone number is ************. While some of this complaint references a time during which BRC was managing the property, the property manager has remained the same and is still the same today, despite not being with our firm. I would have to defer to the manager for an accurate response to this complaint.