BBB Accredited Business since

Yes! Communities

Phone: (303) 483-7300 2401 15th St Ste 200, Denver, CO 80202

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yes! Communities meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Yes! Communities include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 74 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 6
Delivery Issues 14
Guarantee/Warranty Issues 0
Problems with Product/Service 47
Total Closed Complaints 74

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Yes! Communities
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: August 14, 2008 Business started: 12/10/2007 Business started locally: 12/10/2007 Business incorporated 12/10/2007 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Real Estate
1900 Grant St Ste 600, Denver CO 80203
Phone Number: (303) 894-2166

Type of Entity


Business Management
Ms. Karlee Stagner, Marketing Coordinator
Contact Information
Principal: Ms. Karlee Stagner, Marketing Coordinator
Business Category

Property Management Manufactured Home Dealers Real Estate

Industry Tips
Renting Property / Landlord-Tenant Issues

Additional Locations

  • 2401 15th St Ste 200

    Denver, CO 80202 (303) 483-7300


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/7/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: My complaint involves several issues. 1. Health and Safety. 2. Contract Issues. 3. Customer Service.1. We have mold developing in a spare bedroom after work was performed on an inoperable A/C unit. The A/C unit is still not working properly. We were without A/C for a month and a half during the summer of 2015, and still without a fully functioning unit. The mold is blue and hairy, and it damaged several personal belongings, and made my husband sick. He had to seek medical attention for his illness. We still have animals under the house from broken trim.2. They broke our contract by: not providing monthly inspects as said in the contract, not inspecting multiple health concerns, and charging us a penalty for their absenteeism at work. Property management failed to properly inspect and fix said issues in #1. Mold was visually inspected, and then manually wiped with a bare hand before pictures were taken. No tests or treatments were performed. Corporate office only saw "wiped" pictures and told us that there was no evidence of mold. It took 2 months after complaint to get an inspection of the A/C unit. A repairman was called, but all he did was clean filters (responsibility of landlord as stated in contract, had not been cleaned in several months). He proposed ideas as to why A/C unit had a problem, but the issues were never addressed. It took several months after a complaint of animals under the house for anything to be done. We still have animals under the house. Also, we were charged a late fee when our rent was deposited with in the contractual timeframe. They closed before the posted closing time on a Friday, and did not post our payment till late on Monday. 3. There is no maintenance after hours (M-F 8-5). Most of the time you can not get anyone on the phone or in the office. The office staff and property manager are extremely unprofessional. We have been "stood up" for several appointments made with the office staff. There is no corporate phone line to register complaints.

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation) Ultimately, I would like the items damaged by the mold replaced. However, I will settle for just getting my deposit back.

Business Response: Initial Business Response /* (1000, 9, 2015/12/28) */ This complainant has already moved out of the community and their security deposit refund has already been issued and was mailed out on November 26th via USPS mail service to the following forwarding address: **** ****** ***** ********** *** Attached is a copy of the statement of deposit showing the deductions and final amount the complainant is receiving.

12/30/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Community manager will not give a "Letter of Approval" to my Mortgage Co. to move MY manufactured home. I have no contract on the land with either. I went to my Community manager at EL Lago I, ******* ******* and asked him about moving my home. He simply said then "They like you to stay on the lot for four years I think". Well I bid my time and since I have the Mortgage through another Company entirely 21 Mortgage Company. Today when I called him as a just a quick heads up I am getting ready to start the process. I found land from the VLB 30 miles away. After talking with two different ******* working with ******* at **** ********* tried to tell me I need a "Letter of a Approval" when I have no binding contract with the community that says I need permission to move my home other than what the law requires to physically move it. No one from the Community Manager at El Lago I, where I live, ******* ****** or at my totally separate mortgage company 21st Mortgage and the two ******** that work for ******** Could tell me where to look in my contract for this "Letter of approval or the "four years" ******* ****** had told me about almost 2 years ago by mouth. 21 Mortgage said they only needed the movers info and the "Letter of Approval" from the Community manger at El Lago I, ******* ******* I call back ******* yesterday afternoon and I told him all he needed to do was sent that letter to my Mortgage Company, he without paused said he wasn't going to. "Because we are **** ********** Which they are not. There is nothing in my contracts I signed that say I have to leave my mortgaged home in the community for any amount of time, nor does it say I need a letter of approval.

Desired Settlement: I want nothing more than to move from this complex at El Lago I, which is run by Yes! Communities, without harassment or them trying to physically block my move, with objects or vehicles in the roadway, so I don't have to call the police to get them removed. I should not need a letter of approval to move something I am current and paying on, when I have no contract with the community in which I bought the house in through a separate company. I want letters from Yes! Communities, El Lago I, ******* ****** and the Corporate office I am free and clear to move my home! I want **** ******** to know I do not need a such a letter to provided to them, like I am some school child be sent from mom to dad, who aren't even related or leave in the same house!

Business Response: Initial Business Response /* (1000, 6, 2015/12/16) */ Per the Installment Contract this resident has with the mortgage company, 21st Mortgage, the resident cannot move the home from the community without YES! Communities written permission. Therefore **** ******** may have told the resident he could move his home IF we gave him permission, they know fully well that we, YES! Communities, did not give residents permission to move their home until the full loan is paid off. This resident's home is not paid off and therefore he will not be allowed to move the home from the community. Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Originally the loan agreement was with **** ********* I did not sign that addendum! I have the entire contract, as well as two unopened letters from **** mortgage, this week of Dec.13-17. The first letter does not include the attachment Yes! communities made. A person from 21st mortgage called and they sent the wrong thing,and a second envelope which supposedly holds their attachment addendum was mailed. I will keep them both secure until needed for court purposes. I have 4 attachments. The First three outline Agreements between myself and ARC Dealership LLC. not YES!I have to remain in the community for four years, for which I have Oct. XX-XXXX to present. The last and 4th attachment is a primary residence Statement All of these I did sign on Oct. 11, 2011 Not the forged Addendum they attached. Yes! Communities Charges you a lot rent that continually rises, However you get no service in return. I have multiple videos and emails concerning the community BEtween ***** and Myself and would be more that Happy to share. I have also called the Fort Code inspectors and have record of that, as well as animal control, because of the feral problem YES! refuses to address. Final Business Response /* (4000, 13, 2015/12/28) */ Attached are two documents with the complainant's signature, one document is a primary residents statement and the other is the addendum, the signatures seem to match. This complainant did in fact sign the addendum, he will not be allowed to removed his home from the community until it is paid off in full. Final Consumer Response /* (4200, 15, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign the addendum and they provided no rebuttal other then pasting the same forged addendum and a screenshot of an email where they finally fixed my mailbox in 4 years of asking. I do have a sloppy signature, however I know why it is mine! I have attached my Driver's License for reference. Also why did they select they document they did to compare signatures, instead of using the two I submitted from the contract I signed stating my primary residence and the 4 page document I provided with signature that shows I only have to stay here 48 months. Why were those provided as comparison? Why did the send a copy of an email about sexual predators I had to notify the office community manager about? My 48 month commitment that I signed is over!

12/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This is concerning a Lease Agreement. I cosigned on a lease for an 80 year old woman on 9/25/14 to keep her from being homeless and on the street. Her name is ***** ***** Once the lease was up on 9/25/15, her sister, ***** ****** agreed to cosign for ***** **** for another year on a new lease, replacing the previous one. The problem is that the manager of the community, ******** ******** has yet to issue the new lease. It has been a month since the paperwork was turned in. Even though the one that I signed has now expired, I have been told that I am still liable for any damages that could possibly be incurred until the new lease goes into effect. I have spoken to the Manager, ******** ******** approximately 4-5 times in person without being given any answers or possible solutions. Even though I still have a stake in this so to speak, she is unwilling to help. I have tried calling at least a dozen times, but all I get is a recording. I have left numerous messages, but she has never returned any of my calls. I live 30 minutes away in Garland, Tx. (which is an hour round trip). It has turned into a big inconvenience and a waste of gas. When I do go, the door is always locked during business hours. I knock on the door and even then they don't answer. I know of two tenants personally, that have found the door to be locked during business hours also, it is not just me. All of the current tenants have to deal with the same treatment. The last time I called was on October 19th. The receptionist, *******, actually answered the phone. She told me that ******** was on the other line. I told her I would like to hold. After a long wait, ******* came back on and said that ******** would still be a while. ******* was apologetic and seemed to understand what I was going through. If you read the reviews regarding management you will see how disliked and unprofessional that "they" ******** ******* is - just google "reviews of Redwood at the Lake, Wylie, Tx." and you will see for yourself. Product_Or_Service: Rental Home Lease Agreement Account_Number: Community # XXXXX-XX

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Finish the job All I want to know is that the new lease has been processed, approved and signed so that I will no longer be under any further obligations. I am researching landlord/tenant attorney's. I don't really have the funds to pay for an attorney, but would like very much to have this beind me. My brother is ill and I am currently having to attend to him. Dealing with both is very stressful. My hopes are that you

Business Response: Initial Business Response /* (1000, 6, 2015/12/07) */ Attached is documentation in regards to the complaint and below is the full history and notes on the communication between the complainant and the community office. 09-04-15 - ******* ****** came to the office to speak about *****. The lease expires in September & ******* was a co-signer on the lease & she no longer wishes to be in that situation. It was explained that ***** would need to fill out the application to be approved on her own of which ******* believes she won't be approved. If she does not qualify she would have to move or find another co-signer (sister). If no application is filled out, she will fall behind on rent eventually & eviction will have to be filed causing this to appear on their credit. ******* promised that she would keep us posted on what will happen. XX-XX-XX - Ms. ***** came to the office to ask to have ******* removed from the lease. According to Ms. *****, ******* has robbed her of several pieces of jewelry. An application was given to her of which she will return tomorrow. She must be approved to live in the home & ******* would need to come to fill out the form releasing her from the lease & the security deposit. ******* supposedly robbed her of antique furniture, money and many misc items. She was very upset at ******* & couldn't she would do that. ******* didn't live in the home with her but was put on the lease to help her out with rent. 09-10-15 - ******* returned the Forfeit of Security Deposit form. Attached to this response. XX-XX-XX - Ms. ***** came & said that she will have to move out since she is not going to be able to pay October. Has not given 30 day notice. Will not be renewing the lease. 09-15-15 - ***** apparently changed her mind. Brought in application with only herself listed. During the course of the next 3-4 weeks we were trying to get sisters information since ***** wouldn't qualify on her income alone. Finally did receive sisters information to be able to run the application. XX-XX-XX - Spoke to ***** at great lengths about getting her sister to sign the lease. Ms. ***** is an older lady who was very upset at the whole situation & what ******* was still doing to her. She became so upset that she got Cheryl Moreland (neighbor) to write a letter for her. (attached) ***** was able to find her sisters address to send the lease to. Her sister ***** was going to her sons house for a few weeks & she wasn't going to be home to receive the lease. XX-XX-XX - Overnighted lease today. Received back on 11-10-15. (UPS receipt attached) 11-16-15 - ******* ****** turned in her copy of the key to the house. XX-XX-XX - Moved out ***** ***** & ******* ****** - Moved In ***** ***** & ***** ***** As the notes indicate ******* ****** was removed from the lease and is no longer obligated to anything in regards to the previous lease.

12/14/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Money was taken that was not indicated in the contract. No attempts to make good Golden Key Standard and fix issues that arrive in the trailer rented. I was charged a lot fee rental for February plus a pro rated amount for the month of February for all services. I moved into the trailer park in March. *****, the manager did not record my deposit or pro rated amount for February until July - so their inadequate accounting software charged me for February - which they were not able to figure out. I also pay my rent in advance so none of my rents were recorded correctly either. I had a fence that was promised for my lot and was never installed. My shower has leaked on to the floor since I moved in and I have repeatedly called and left messages and no repairs have been made. My hot water heater has been failing for 4 months and was recorded by ***** as not working last month on a "Golden Key" visit to check for problems in the rental units. The office consistently does not return calls or follow up on anything requested. My back room for storage has hail damage and is leaking and soaking everything in it. We have possibly drug dealers that have moved into the park so screening is also out the window and it is no longer safe to live there anyway. *****'s comment to my water heater problem was "it is a small space and hard to get to plus it might not be available to replace because it is small!" So the solution is just to live there without hot water?? I have contacted the main office in Denver. They also don't want to issue receipts for rent because that would I guess make them accountable for scams. I have requested them since the $557 incident and they reluctantly copy my money order and sign it - then I have to request that they write which month I have paid to the end. The front gate is constantly breaking and not working. I have not been able to exit 4xs. ***** just passed up a woman having trouble exiting the trailer park! There is zero customer service and zero accountability to fix anything in the units. I have twice been without air conditioning during the hot summer months and made to wait for Monday so plumbers can be dispatched - leaving me a full weekend without air.

Desired Settlement: I need to leave this trailer - nothing is working and it has been in bad repair since I moved in. If they are not going to fix the unit they should offer another unit in the park that is working - but no attempt has been made on their part. They should also credit the inaccurate amount of $557 to my payments because it was never due to them. I have all my cancelled checks.

Business Response: Initial Business Response /* (1000, 9, 2015/11/09) */ ***** ******* signed her lease on February 12, 2015. She was charged a security deposit and prorated rent for the month of February. Please see her ledger. A move in inspection was done at that time and all repairs were done within one week of this walk through. Please see invoices for such repairs. All Gold key services were performed monthly and each item was addressed at that time. A leaking shower was reported and repaired by the plumbing company which was unclogging the drain in the master shower. ***** ******* has my personal cell phone number which she does use when she has an issue. Her A/C unit was not working and she called me on Thursday, July 2, 2015. I immediately took her a portable air conditioner to use until the HVAC contractor could get there to repair her unit. On Saturday, July 4, 2015, she again called that the one portable unit was not sufficient to cool the home so I took a second portable unit for her to use. The unit was repaired on Monday, July, 6, 2015. The hail damage on the roof of the home was caused by a large storm event on 10-3-2015, which produced very large hail with substantial damage on the property. We are currently inspecting all rental homes for a claim on insurance. This home sustained awning and roof damage which will be repaired ASAP. The front gates are affected by the rain and occasionally malfunction as a result. Our electrician and our gate repair company are always on call when this occurs. They are dispatched quickly as to not hamper traffic at the gate. I have always assisted anyone who needs help entering or exiting the property. Recipes are always provided on request. Most residents are set up on Electronic Transfer so no receipt is necessary. On Friday October 23, 2015 Our contractor drained the hot water heater and determined that it needed to be replaced. This was done and the master shower door was replaced as well which will correct the leak from the shower. ***** ******* was never told that she would have to live in a home without hot water only the we needed to make sure the there was no sediment build up in the tank. It is our policy to background check all applicants before residency. If Ms. ******* feels there is illegal activity on her street she should contact the police department as to investigate. This property has many residents who have resided here for more than 25 years. This is one of the safest and stable communities in the Las Cruces area. Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Recipes as she stated and must mean receipts do not exist. The resentful attitude of slamming the copying machine down on my money order to fulfill the receipt is not enough. I have to insist that the date paid and which month is paid through the end date paid in full is "manually" written on the copy. They have no receipts because that is one way the resident cannot "prove" they "manipulated" the computer software to charge other charges. They do not Have Golden Key inspections and we waited at least 4 months to get the hot water heater - they kept raising the temperature on the heater as a "fix". Evaporative coolers are not sufficient to cool an un-insulated trailer - it was 100 degrees all weekend. And there was no "official walk-thru" and repairs were not done after the walk through because there was no walk through. I has been an agonizing call and wait event for each and every repair made. The trailer was not originally inspected properly for problems before we moved in and therefore it was a disaster every month. The office never answers calls and you need to go down in person so I have been having to contact the main office in Colorado to get any results. Final Business Response /* (4000, 16, 2015/11/30) */ Attached is a copy of the complainant's ledger, you can see from each monthly statement that the resident was not charged $557 in excess as they claim. They incurred the same charges each month for roughly the same amounts each and every month (some utility charges can fluctuate based on usage), there are some late fees in there due to the fact the complainant did not pay before the 5th all months. The community manager has gone over the ledger with the complainant several times and we are unsure as to where the confusion ever was or how it could still remain. The complainant has given the community her 30 day notice to vacate and we do believe there is nothing more we can do at this time to satisfy her. As previously stated and shown in the attached documents all work orders were completed on the complainant homes as you can see from the contractor invoices with her homes specific physical address within the community.

12/7/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Yes! communities fines me for poor services that others in the community aren't held responsible for. My grass is long? neighbors lawns are longer. The grass is supposed to be less than 6" high. I understand and am willing to let them mow and charge me. However all the neighbors lawns are far longer and they aren't mowed and therefore not fined. We were notified that our trash cans must be hidden. Our neighbors trash cans are in front of their house in plain site. My wife is seemingly the only person of ***** decent in the community. I am not sure if this is a cause for their actions. We have a security light that has not been working. I have made dozens of requests to have it repair and they ignore my requests. Our deck is separating from our trailer. Enough so that my 2 yo son's foot is able to and has been caught in the space in front of our door. I have brought this to their attention and it is ignored. when they replaced my ac filter they had the wrong size to there was a 5" gap surrounding it. That gap makes the filter completely useless. we are told light bulbs are replaced by management but when we had lights burn out they would not change them. People park blocking our driveway. Despite the sign at the entrance to the community saying they will tow, they do not. We can be blocked in for an entire day. I have pictures to illustrate everything I have mentioned. When they do cut the grass they don't cut it all so some it still left more than 6" high. perhaps they do this to set us up for the next mowing so they can charge us again.

Desired Settlement: I want to be refunded for the incomplete yards maintenance that we have been charged for. I want the safety light fixed, ALL HAZARDS FIXED, including the deck separating from the house. I want to them to enforce towing car that block driveways. We bring it to their attention and the don't do anything. I want to be treated like the other residents and not be targeted. I want the same rules and policies that are detailed in the lease agreement to apply to everyone in the same manner and to be enforced in the same manner. My lawn is partially cut, they will charge me for the service. My neighbors lawn and many lawns down my street are very long and in much greater need of care.

Business Response: Initial Business Response /* (1000, 5, 2015/10/07) */ The community manager followed up with the maintenance team about the resident's deck and he said the resident had come into the office a while back to tell us about the gap and he followed them to the home to see what the resident was talking about. He told the resident he could attach a 1x4 to close up the gap and the resident was concerned that they might trip on it and that they follow up with him and would let him know if they wanted him to do that. At this time the maintenance team has not heard anything back from the resident's regarding the deck and how they want maintenance to proceed; however, the community manager will be having the maintenance team address the issue with the deck and fix it today, October 7th, 2015. In regards to the resident's complaint about the grass being mowed. All resident who have grass over or near 6 inches tall gets on the community force mow list. The community does not pick and choose which residents get their lawns force mowed, it is very clear that ALL lawns that are taller than length stated in the ********* ****** ********** will be forced mowed. The ********* ****** ********** states the condition in which lawns are suppose to be kept, if lawns are not maintained to meet these standards the community will mow a resident's lawn for a fee. No exceptions are made and any resident charged a forced mow fee will have to pay it or potentially face eviction for non-payment, if a resident does not want to incur a force mow fee they need to ensure they keep their lawn to the standards set forth in the YES! ********* ****** *********** Initial Consumer Rebuttal /* (4200, 13, 2015/10/23) */ ***Document Attached*** They deck has not been inspected as was stated in the response from Yes! communities. The policy is clear that the grass will be mowed when it is over 6" tall. They said they do not "pick and choose" which lawns they mow. Why then was our lawn the only lawn mowed on our street. Pictures will be attached to show this. we understand the policy and have no issue with it. We just don't want to be the only family that it applies to. These are pictures of my direct neighbors house shortly after the maintenance crew left the block. I will upload more pictures as I take them. Final Consumer Response /* (4200, 14, 2015/10/23) */ Since this report has been filed we have been told we owe $75 more on last months rent. This is despite our calls before paying rent check to see what our total was. We asked what the extra charges were for and they were unable to tell us. We said we are not going to pay without a detailed invoice. They are unwilling to give us an invoice for the charges. A copy of the rent adjustment along with other photos will be uploaded within hours. Final Business Response /* (4000, 20, 2015/11/20) */ The deck was repaired on October 7th, 2015. All lawns within the community that are taller than the required maintained height are mowed by the community and those residents are charged force mow fees per the community living guidelines. The $75 on the ledger that the complainant is referring to is there because back in April 2015 when they moved in and were given a promotional concession, the concession issued on their ledger was $100 too much. Therefore the community had to correct that and because the complainant had a -$25 balance adding back on the $100 made their ending balance $75, this was explained to them by the community staff.

12/2/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I put in app for one of their homes and was told that i was denied for one but they would approve me for another. Never called me back to let me know. October 13 I completed an application for a mobile home with yes communities of tyler at 2525 shiloh road. I had to keep calling them afterwards to see if I was approved or not. Someone was always out and could not help me. Finally ******** one of office personnel told me I was not approved for the home I applied for but they would approve me for another. She explained the tenant was moving out at end of month and that I would be put down for that I asked specifically was I getting the unit she replied well he has to move out first. Nobody ever told me I was denied until the end of the month came and I hadn't had any updates from them so I called. I was ready to move in when tenant moved out. I talk to ***** and tells me I'm sorry I thought our manager called you and told you you were not going to be able to move here. No one ever called me with that update. By this time a sorry was not going to do it. They failed to notify me in a timely fashion, wasted a lot of my time, and led me to believe I was going to move into a new home at the first of the next month. I want my app fee back asap. They were unprofessional and knew I was really depending on straightforward truthful answers in a timely fashion because I was renting somewhere else and had to give proper notice to move or pay. They cost me quite a bit of money for the following month preparing to move and then everything falls through. They should have told me sooner instead they waited until the end of month. They mislead me and took my $45 with out an ounce of remorse.

Desired Settlement: I want a refund of my app fee or approval for another one their homes within reason as I was told I would be.

Business Response: Initial Business Response /* (1000, 6, 2015/11/18) */ Unfortunately this lady applied to purchase a brand new home at the community and she was not approved for that purchase amount due to several reasons: past evictions, credit score, etc. All of the documentation required during the application process is attached and outlines the various reasons this prospect was not approved to purchase the new home, we have also included statements from two employees at the community that worked with Ms. ****. The community let the prospect know while she didn't qualify for the brand new home they could get her into a less expensive home, unfortunately the prospect wanted to move in that very weekend and the current resident was not scheduled to move-put by then. At that time the prospect become disgruntled and was no longer interested in a home at the community. This prospect is not entitled to receive her application fee back because the application was processed and all credit and background checks were also completely which caused the company to incur costs that the application fee covers.

11/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: A dead tree on the lot I am renting fell and broke the windshield of my wifes vehicle. On Nov. 11, 2015 during a storm a DEAD tree at the back of the lot where we live was blown down. When it fell it hit our rental home and also my wifes vehicle breaking the windshield. The manager of Southridge Estates told us that she contacted corporate head quarters and told them what had happened. We were contacted Nov. 14, 2015 by the Southridge Estates manager and told that corporate determined the DEAD tree blown down was caused by an act of God and therefore they weren't liable for the damage to my wifes vehicle.

Desired Settlement: I would like Southridge Estates to pay for the costs of replacement of the windshield in my wifes vehicle. The tree that fell was DEAD and the base where it broke off was rotted. I have taken pictures of the tree and the base where it broke off to show that it was rotted and could have fallen over at any point in time.

Business Response: Initial Business Response /* (1000, 7, 2015/11/17) */ YES! Communities received this claim to our risk and insurance department last week. Our investigation has revealed that the tree came down during a storm which is considered an act of nature over which YES! Communities has no control; therefore, YES! Communities has not accepted liability for the damage. Unfortunately the resident did not report this dead tree to the community or maintenance before the incident and therefore they had no way of knowing there was a dead tree that needed removed. Initial Consumer Rebuttal /* (2000, 10, 2015/11/17) */ This issue has been resoloved and I am happy with the results.

11/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have not received my deposit back from this company. I lived in one of there owned communities in Corpus Christi TX called Seascape.I called the number because i have not yet received my despot back from the community. I called the community Seascape and they told me it was coming from the corporate office. I went online and found out they were owned by Yes Communities out of Colorado so i got their number and called. I was transferred to I believe her name was ***** ****** the receptionist said she was in charge of sending deposits back to customers. ***** ***** told me she had nothing on her desk for a deposit refund, but she would get hold of the Community Manager ****** and call me back. She never called me back!! I have tried calling the Corporate number and being they have caller ID, I get nothing more than a leave a voice mail. I went to Seascape community and spoke with the manager ******* she stated the refund was send to corporate for disbursement already. She also stated the amount I would be getting back, which is $1,808.00. I have completed my one year contract and I moved out a month ago!! I should have gotten my deposit back way sooner!! Now I can't get hold of anybody!I should not have to fight for what is owed to me!! Account_Number: Trlr #A8

Desired Settlement: DesiredSettlementID: Refund I want my deposit back!! The Company owes me $1,808.00 refunded back to me for my deposit... I want my deposit back without them giving me run arounds!!

Business Response: Initial Business Response /* (1000, 6, 2015/10/26) */ This resident moved out on September 30th, 2015 and the community has up 30 days to return a security deposit refund and lets residents know it will take up to the 30 days for them to receive their refund. The resident's refund is currently working its' way through our accounting approval process. We are trying to get the check approved today and printed and then we will ship it out via UPS overnight delivery to the forwarding address this former resident provided the community. The resident should have his refund check by Wednesday, October 28th.

11/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We moved out over 2 months since we moved out. We waited a month as we were told it would take that long for our deposit to be mailed. When we did not receive it, the office at Hickory Creek Mobile Home Park informed us it was returned back to them. We had already provided twice to them the correct address. The office manager, *********, stated "it was our fault because we did not provide the correct address". I told her we provided it to two different people previously. She took the information again, and informed me she had "no idea how long it would take now" because the check had to be re-requested??? This is BEYOND ridiculous. We had to live in that mobile home with MOLD for months and they REFUSED to do anything about it, and we just let that go. THEY TOLD US THEY COULDN'T DO ANYTHING ABOUT THE MOLD???? really???? They told us the whole side of the home would have to be taken down after we moved, which was a lie, they have ALREADY rented it to someone and I'm SURE the mold was just covered up like it was with us. Anyway, we are at a loss as to what we can do now because not only are we getting no response from the mobile home park, Corporate will not return phone calls or emails either. Bad business, bad customer service, we are needing some help!!


Business Response: Initial Business Response /* (1000, 6, 2015/11/05) */ This former resident's security deposit refund check was mailed out on September 23rd to the following address: **** ***** ***** *** ******** TX XXXXX. It appears as though the apartment number was missing from the forwarding address so the check could be sitting at the apartment complex office. We have tried to reach Mrs. **** via phone to confirm whether or not her apartment complex office has been holding the check for her. If the apartment complex office does not have the check we will void it and re-issue another check and mail it out via expedited UPS so that this former resident receives her check as soon as possible. We will wait to hear back from Mrs. **** for next steps. Initial Consumer Rebuttal /* (2000, 8, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Update: We did receive our check finally, on Saturday November 7th. In reading the response, they left out quite a bit of information as to what transpired. I assume this is what the actual mobile home complex provided them. As i stated in my original complaint, we provided the correct apartment number at LEAST 5 times to the office staff, each time we called, no one would acknowledge that fact. I see in their response that they are stating they mailed it originally on September 23rd; however when we called the mobile home the first of October, they had no clue where the check was and were to contact Corporate and respond back to us. Never happened. In late October we were told they did not have they did not have the apartment number so it went back to Corporate. Again, we provided the apartment number to ********* in the office and we were told they would research and find out where it was. At that time we began calling Corporate with no response. It wasn't until we contact the BBB that we got any kind of response from anyone. We were told last week it would be to us by the end of the week, and it was, on Saturday. Bottom line is, if someone had just followed up with us in September, we could have AGAIN provided the apartment #, although I doubt they would have taken care of it at that point either. The front office at Hickory Creek Mobile Home Park in Denton Texas is the most unprofessional staff I have ever dealt with, and instead of helping us resolve this in a timely manner, kept telling us it was our fault we did not have our refund check. I spoke to Corporate today and thanked them for the follow up, and that we had finally received the check. I would like to close this case at this point. Thank you for your assistance.

11/4/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Water line repairs. 12 hour advance notice to be done 8-4 the next day. 8pm 9/5 still no water after 12 hours of being off. Cant use the toilet wash hands cook or clean. May have to go to a hotel if not on soon.

Desired Settlement: Rent prorated for not being able to live humanly in my unit

Business Response: Initial Business Response /* (1000, 5, 2015/09/09) */ YES! Communities and ******* **** apologize for any inconvenience the main water break within this community has caused the residents. The community gave the residents as much notice as possible before shutting off the water and then they worked as diligently as possible to get the bulk of the repairs completed within the scheduled time, unfortunately when repairs don't go and seamless as planned the community is forced to keep the water off until they reach a point in which they can turn it back on. The water was turned back on as possible as possible, it is also scheduled to be turned off on September 9th from 9 am until roughly 4 pm to fix the remaining issues. The community has been doing absolutely everything in their power to get the water break fixed and the water back on for the residents of the ******* **** residents. We appreciate your patience and understanding with this manner.

8/31/2015 Problems with Product/Service | Read Complaint Details

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Complaint: I have a complaint regarding ****** ****** Yes! Communities. I ******** ****** and ******* ***** were residence of this community over a year. We gave a 45 day notice to leave the home at *** ***** ****** to vacant the home on June 30. On, June 30 we had a walk through with ***** (Property Manager) to insure no damages to the home. ***** explain to me that one blind was broken in the 3rd room and they just will have to retouch some paint. I agreed and then signed the walk through form. We put a $1700+ deposit down for the home before we moved in 2014. It is now 7/3 over 30 days when law requires for deposit to be returned. ******* ***** and I have been calling ****** ****** regarding our deposit and have yet to receive a return call, since they told us that the check of $1600 was processed on the 7/20. We are not getting answers and are getting very frustrated with the lack of communication and professionalism. Please help in this matter.

Desired Settlement: DesiredSettlementID: Refund Return of the full deposit as soon as possible.

Business Response: Initial Business Response /* (1000, 11, 2015/08/13) */ The former resident's security deposit refund was processed on July 2, 2015 and a check was issued for their refund on July 17, 2015 for the amount of $1,656.39 check number XXXXX. The check was mailed to the address that they provided on their notice to vacate which was **** **** **** Ct. *********** NC XXXXX. The resident called to inquire about not receiving the funds and so the community manager had a new check mailed out overnight on August 6, 2015 check number XXXXX to the community. The former resident was contacted and picked their check up August 7th. We believe this case has been settled.

8/25/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Refusal to complete repairs at **** ****** ** within 14 days notice. When I first moved into this house on May 1st, I made the manager, named *****, aware of several serious issues that must be repaired. The roof and gutters were in serious disrepair, and the rock skirting around the house was broken in many places. Those issues have still not been resolved and its been a month. Also, after finally getting the severely incompetent manager, ******* over to do an official walk-through, I was able to give a list of other major and minor problems with the house. The A/C was broken for 3 weeks before it was fixed and only after contacting her bosses at Yes headquarters. There are several electrical issues including hot wires sticking out of cabinets, uncovered electrical junction boxes and outlets, and non functioning fans. The ducting and plumbing under the house are either broken or clogged and inaccessible due to the space under the house. There is also a severe ant infestation. All of these issues have been included in her repair list and none have been addressed within the 14 time frame. Also, after speaking with the prior tenants, the issues above were ongoing for them as well, including poor insulation during the winter resulting in an abnormally high heating bill. The manager had the only tree providing shade on our back deck cut down out of spite because we notified some Yes managers, that were here on a business visit, about her performance. This manager ******* is an incompetent, hateful, lazy person and has no business running a housing community. She utilizes the two maintenance men for mundane and irrelevant tasks instead of repairing these units properly.

Desired Settlement: This house needs to be lifted up, the underneath cleaned out and repaired and set back down properly. The roof and gutters need repair, and the walls and insulation need to be properly, treated for bugs and electrical problems fixed.

Business Response: Initial Business Response /* (1000, 5, 2015/06/18) */ The A/C took longer than expected to repair so there were window units added into the home while the community manager tried to get an HVAC technician to come out and repair the A/C. An HVAC technician has been secured, but he has been trying to get in the home when the tenants are there so he can make sure to get a full picture of their concerns and of the problem. He should have arrived 6/17/15 while tenant is there. He was planned to examine all ductwork under the home to confirm if it needed to be replaced or what was causing the airflow to be low at the very center of the home. The community manager had the electrician take a look on 6/17/15. The electrical wires that were exposed are all capped off, but still need a plate to be put over them after they are pushed back into the wall. The electrician said that none of the issues are dangerous, only cosmetic. The electrician also explained to maintenance how to remedy the issues once they have a plate. The electrician will be coming back on Friday 6/19/15 to walk through and confirm there are no further electrical problems. A maintenance technician was at the home 6/17/15 working on the exterior issues (skirting and gutters) until the tenant arrived home at which time he was scheduled to take care of the issues on the interior. The community manager was in the home with maintenance on 6/16/15 for gold key service. The current tenant told the community manager that a tenant that had site swapped from this home to another home on the property had come to his home and told him things about the home. She told them there was a fire in the home (there wasn't) and she also fabricated that there wasn't any insulation in the walls on the west side of the home because of said fire. The community manager is having maintenance make some exploratory holes to confirm insulation is in there. The community manager expects all items on work order XXXXXX to be completed no later than 6/17/15 except for the ductwork due to an outside contractor taking care of that. The community manager has also expressed to the contractor that this is an urgent matter and will stay on top of it. Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The gutters and skirting have not been finished or repaired. I did not say there was a fire in the home, I said that the original back deck had caught fire, which has been substantiated by several long time residents, and that the resulting fire damaged the exterior back wall of the house. No technician has made any type of "exploratory holes" to research if there is indeed insulation or not, since complaint was issued. The HVAC technician did do some minor preventative maintenance on the unit inside the house but has not returned to finish underneath the house. The A/C is inadequate, the house reaches temps of 81 deg while ac is on full. We must utilize costly fans running 24/7 to maintain a level of comfort. Several of the issues with the kitchen remain unfinished, including the exhaust fan and drawers are still bad. No inspection has been done on the foundation and why the fridge leans against the wall. The windows have been repaired in the spare bedroom facing the road, and the wall underneath the window in the dining room has been repaired. Electrical box cover plates have been installed. The holes requiring sealing underneath the sinks has been done. The cosmetic panel for the dishwasher has been done. This is now a week past the supposed finish date. Due to our schedule, the manager must work with us to schedule times when its convenient for us to be here to finish the work. Final Business Response /* (4000, 12, 2015/08/12) */ All outstanding maintenance has been addressed and resolved to date. The A/C issues were fixed the last week of July. The house was lifted on 08.01.15. The skirting was finished being installed this past Monday, August 10th. The steps that were added to the decks, because the home is higher than average, were finished being built yesterday, August 11th.The community also gave the tenants a $200 credit on their rent to help offset the high electric bills they had experienced. The electrician confirmed there are no electrical threats to the home. We believe the residents are happy with the repairs and all issues are now resolved.

8/24/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: ******* ** *** **** and Yes Communities Management transferred a utility charge to my ledger without providing proof that the charges were owed. I moved into ******* ** *** **** in November of 2014. On our rent statement for February 2015 we received a utility transfer charge of $176.31 added to our ledger. We asked the management to verify where this transfer came from. The management stated it was transferred from the local electric company, ******* ******** ************ I contacted ******* ******** to inquire about the cost. ******* stated to me that the only charges billed to ******* ** *** **** was an installation fee, which I am not responsible for as the electric was turned on prior to my lease being signed, and approximately $45 in usage from the date electric was turned on until the electric was transferred to me. I have spoke to both property managers since my move in to try and get this resolved and no one seems to be able to furnish any proof that this money is even owed. ******* has ensured me that the cost transferred to me was grossly larger than what I was billed by the community. I do not wish to have the cash, but a credit to my ledger would be fine. Also the community has sent out a letter stating new "changes" to community guidelines that are unrealistic in nature. Firstly, they place site maintenance on the resident but every week without failure, the yard crew comes to cut my grass without any notice from the office. Not once has my yard been "overgrown." It is one of the more well maintained yards in the community. Secondly they threaten to tow vehicles parked in the roadway. There is not enough room in the community for residents to even park and the only guest parking is a quarter mile down the road. It is an unreasonable request if they cannot or will not provide more adequate parking solutions. Lastly, I have tried twice daily for the last 5 business day to contact the office by phone. No one ever answers and I have given up on leaving voicemail as my past experience with this has showed to be ineffective as well. A business should have more avenues of communication than just going to the office.

Desired Settlement: I wish the business to credit my ledger or furnish proof of the utility fee from ********* ******** showing I owe the 176.31. I also wish the business to communicate more effectively with residents.

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ *** ******* had signed his original lease in 11-2014. The Guidelines the community recently sent out and highlighted are the same guidelines that the resident read and agreed to back in November. The community sent out the Guidelines to each resident as a reminder of the community expectations. The ******* ******** invoice is from 11-14-14 thru 12-05-14 totaled $264.47. The Trip Charge is for the electric company coming to set the meter and the Impact Fee is getting service connected to a meter that never had service before. The community manager realized the resident should not have been charged that amount and she has credited that amount on his ledger. We believe everything should be resolved now. Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is an acceptable response from the business. It is a shame however that it took a complaint of this nature to resolve this issue several months later. As far as the guidelines go, if they are the same guideline I agreed to previously then there is no need to sign the "reminder" guidelines. I will continue to follow the guidelines set forth in my lease.

8/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Made an agreement with mgr on staff with Yes! Comm/ ***** ***** on 6-26-15 Now they refused to honor agreement and refuse to accept our July payment Prior to June 26, 2015 we received an eviction notice. Since I had to go to work, I asked my mom to call the manager of ***** ****** ***** ******* to see what could be done to prevent the eviction. ***** was very polite on the phone and worked with my mother to come up with an agreement allowing us to get back on track and keep our trailer. The agreement was that we were to pay June's rent(which we paid) in full, then we were to have July's payment made by July 20th and by doing so he would waive the $50 late fee. Prior to July 20th, my fiance went up to the office to speak with ***** and ask for a 4 day extension on July's rent, as the 24th of July was her payday. ***** told my fiance, ******, "no problem". We went to drop the check off for the $400 July lot rent on Friday July 24, 2015, as agreed. ********** then informed us that ***** ****** was no longer with the company and they would not be accepting our check for the $400 without the late fee of $50. ********** said he did not have the authority to accept the payment without the late fee. We then asked who we could speak to that had that authority, ********** gave us a phone number which my mother has called and left a message on Friday July 24, 2015. Due to the fact I had to be at work, my mom called right away after I told her they refused to accept the check. On Sunday, July 26, 2015 we still had not heard back, so we went onto the Yes comm website and sent an email asking what we should do. Today is July 29, 2015 and we have still not heard back from anyone and July lot rent has not been paid because they refuse to accept the $400, as agreed upon.

Desired Settlement: I would like for them to live up to the agreement that their agent set up with us. We lived up to our end of the deal and would like for them to live up to theirs. We feel it is not fair of them to take our agreement off the table because that manager is no longer with the company.

Business Response: Initial Business Response /* (1000, 5, 2015/08/07) */ The community has no proof of an agreement being signed between this resident and the manager. ********* was only following our standard business policy which states we cannot accept partial payments. If the resident can show proof of an agreement that was signed by both parties, them and the community, the community will be happy to honor it.

8/17/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Landlords at Yes!communities have failed to issue the correct rent amount and they also give eviction notice even thought rent is paid. I paid my rent on time every month.Never been late. Landlords have failed to provide the correct amount in 3 occasions so even thought the rent is paid on time every month they still issue eviction notices. When we asked why we have eviction notice, they say it was their mistake. Also when we 1st moved to the property they gave us list of items that were supposed to be fixed before we moved in. It took over 6 months for them to fix the items on the list and after a year there still a few things that have not being fixed. The have failed to honor their contracts.

Desired Settlement: We want the rental agreement to be a month to month basis without changing the rent amount. Also we want the full security deposit back so we can search for another property for rent plus we want the items in the house fixed and a clean record of our rent so that we have a good reference when searching for a new home.

Business Response: Initial Business Response /* (1000, 5, 2015/08/04) */ The community manager spoke to the resident on July 24th. The resident was upset about the noticed placed on her door. She had thought since the amount due on her account was under a 1.00 she shouldn't had gotten a notice stating if not paid we will file for an eviction. The community manager informed her the community does not discriminate, they send out a letter all residents that have a balance on their account regardless of amount. The community manager and resident came up with a solution; the community manager will put the 3 day notice on her door and if she doesn't hear from her then she will contact her by email. The work order the complaint referred to was about the master tub faucet and a window. The community had replaced faucet but the water comes out to slowly for them now. The resident hadn't realized the window was replaced. The community manager informed her that maintenance will look at her faucet next week. The residents seemed happy with the resolution.

7/27/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Refund of my security deposit. Manager walked through with me today on move out and told me some ridiculous things that would come out of my deposit! I have lived here at ***** ******* *** for 7 years. I have always paid my rent early and have always overpaid so as to maintain a credit. In fact I believe I'm due back a credit as well. I gave a 30 day notice as required and did a final walk through with the manager on 06/30/2015. When I asked about when I would receive my deposit she said lets walk around and look first. She got her sheet out and told me that I would be responsible for new carpeting, maid services (which I cleaned the home thoroughly)and saw a scratch or spot on wall and informed me that I would then be responsible for retexturing and painting of the walls! Did I mention that I was also responsible for the mold around the tub? Yes... when I moved in there was mold growing on tub and in wall. I used to scrub them not knowing that it went air born and was killing me! That complaint is on the walk through sheet in the beginning. I as well as my daughters when they come to visit stayed sick in that house and we believe it was the mold. I have come home and had my back door standing open 3-4 times, been car jacked in my driveway but they do nothing about security. It's too expensive they say yet rather then getting security and more needed lighting to protect the residents they spend thousands to put awnings over the mail boxes so the rain won't get on them! I told previous manager I was calling the city to do a mold check and she told me to please not do that and she would take care of it. She called me to the office one day and showed me a very nice tub with enclosure and informed me at that time that they were remodeling the office and that tub would be mine and walls taken care of... never saw it! I do not even have a dishwasher yet I've been paying the price as all that do. my floors were giving in and nothing was done yet again. I've been through **** here and I absolutely deserve my deposit back. I've been a loyal and dependable member of this community for 7 years and have never caused any trouble. 7 years is a long time for normal wear and tear and I tore up nothing else. my daughter did accidentally break the ends of 3 or 4 slats on the front bedroom blinds. that they can deduct if they really want to. I am in no way responsible for the new make ready that they would be doing anyway as they always do in any home here and the carpets were still clean enough that she made the comment that "perhaps the carpets can just be cleaned". I am being victimized here and am very willing to spend the little money to see them in small claims court and that is what I will do if I don't get my deposit back. If I had torn anything up that caused damage I would agree but I did not and this is not going to happen to me. They will not abuse me any more than I've already been abused in this community. I answered "no" to the question above about going to the media but I am subject to change my mind if need be. I did NO DAMAGE to this home whatsoever and I fully intend to get my well deserved deposit back. They did not mind taking it from me but looks like they are trying to railroad me by not giving it back. Moral to this story: I WANT MY DEPOSIT BACK!

Desired Settlement: Yes Communities... I am seeking my security deposit of 1,000.00 back plus any credit that I may have. Nothing will deter me or change my mind because I am in the right 100% in this matter. I can't even see how all she named off to me would even be my problem much less be legal! PLEASE help me to settle this matter promptly. Sincerely, *** ** ********

Business Response: Initial Business Response /* (1000, 7, 2015/07/10) */ Attached are pictures the community manager took for proof of the condition in which the house was left in, as well as the move-in and move-out inspection sheets. The community manager took these pictures during the walk through with the resident when she turned in her keys. The community manager advised her that the carpet needed to be replaced due to the stains and the odor, she also notified her that she was responsible for the wall repairs and paint as well, due to the stains and holes in the walls. The home was dirty when they walked the home together. There were light fixtures and a smoke detector missing as well. The complainant stated that she was under the impression that every time someone moved out the community changed the carpet and floor, did a full paint and housekeeping automatically and the resident would not be charged for that, that is not the case any destruction or damages to a rental home above and beyond normal wear and tear are deducted from a resident's security deposit per the lease agreement each and every must sign to move into the community.

7/13/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: They are trying to tell renters how to maintain their yard time limit not in lease. In our lease we all agree to maintain our yards. A time limit is not in our lease. We are told upon signing lease to maintain your yard. If your yard is not maintained, they will cut grass and charge your account 75.00. I have been there over a year and always maintain my yard every 2 weeks. I have someone that comes cut the grass. Then the lady in the office at **** ****** ***** on 06/18/15 stated, I dont know how she let you people yard go like that. Who are you people? I mean is this a racist comment. I seem to think it is. I have nothing to do with the changes in the office. I know what I signed and agreed to. You can't put a note in someones door on 6/18/15 as we do work telling them that their grass has to be cut by 8am on 6/19. This is not fair Then she stated if its 4 inches that's considered too high, this is not in my lease. I asked her did they get out and measure everyone's yard, she stated no, so how do you know it's 4 inches. She was very rude and unprofessional. I didnt go in the office to argue with her, but she seemed to want an arguement. This needs attention.

Desired Settlement: They need to be held accountable for their actions towards tenants. Without us they would not have a job. The home office is no better. The receptionist could care less and wont transfer you to their bosses. The General manager sits in the office and doesn't want to talk to "you people"!! They just need to be held accountable. You can not make rules and regulations and not put them in writing about the grass being cut every week. If I maintain my grass biweekly there should not be a problem.

Business Response: Initial Business Response /* (1000, 5, 2015/06/22) */ With the abundance of rain that ***** ******** has experienced most lawns have grown at an excessive rate meaning in order to comply with the lawn maintenance requirements in the lease that residents might need to mow their lawn more than every 2 weeks. All lawns that were above the standard length were given notices that they would need to mow their lawn by a specified date or that the community would mow for them for a fee. The deadline to mow yards was extended from Friday, June 19th to Monday June 22nd due to rain, all residents had adequate time to make arrangements for their lawn to be mowed in order to stay in compliance with the lease agreement. Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) i am referring to an ongoing basis. I signed a paper saying that i would maintain my lawn as i do. I pay someone to cut my lawn bi weekly. The office stated that they did not get out and measure the grass just looked at it. How do you know it was over 4 inches, mine was not i measured. I did not recieve a notice that this was exended. I am not the only one out here who maintains their grass biweely. Why can this be accepted. I have driven through the park and see grass that needs to be cut rigt now including the grass by the mailboxes. It should be stated in the lease specifically and not verbally because thats what they fell like doing. It's just not right. I have never had a problem before. Final Business Response /* (4000, 9, 2015/06/29) */ The maintenance man was instructed to drive the property and mark down all of the lawns that were 4 or more inches high. Most lawn were much, much higher than that. A 24 hour mow notices went out to all homes whose lawn was in need of mowing. It rained the next day, which was a Friday so the community extended the deadline to Monday, so residents were given 3 days to mow. The community advertised the extension on a sandwich board right at the entrance to the community for all to see on Friday. As it turns out the landscaper was unable to make it to the community that Monday, so the lawns were not even mowed until Wednesday . Everyone ended up having 5 days to get their lawns cut. To date, even though the community cut many yards, not a single resident was charged this time. Residents are required to maintain their yards, as you can see in #2 of the attached community living guidelines. If this resident has a lawn service that is out of sync with the community's mowing days than she simply needs to get on a list with a community so that they know when her landscaper is coming.

6/29/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: A billing error resulted in S.73 shortfall on my deceased mother in laws lot rental. They placed a letter on the vacant home resulting in a break in. I asked the company why this was done and it was explained this was their business practice and refused to discuss it further. The regional manager did not return my calls and they refused to give me a number for his boss.

Desired Settlement: I would like the to repair the damage caused by the break in

Business Response: Initial Business Response /* (1000, 5, 2015/05/19) */ Last week the *********** ***** placed a ******* ****** ******** on the door of this home, because the rent had not been paid for the month. The deceased resident always had her account set up on electronic funds transfer and never a late payment, but since she past away the account has been paid by her daughter. The community management recommended the daughter set the account up with electronic funds transfer and she has stated maybe later or not this month. Because the balance was not paid this month a notice went out on the door of the home. The community manager apologized for the notice being placed on the home's door, but the loss or damage was caused by 3rd party criminal element over which YES has no control; therefore, YES is not responsible The community would be happy to help secure the house, but they cannot take any measures until the daughter requests such action be taken. Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The rent had a shortfall of $0.73. No notice of the shortfall was ever sent. The staff did state they had placed a notice in the decedent's mailbox BUT DID NOT MAIL IT. This is a violation of both state and federal law. It was also not effective because the postal service has been forwarding the mail for more than 3 months, so the mail box should never have any letters in it. I filed a criminal complaint on both the company and the staff member responsible. Repeated efforts to get the company to call me directly before doing so were ignored because they were "unable to locate any records." Given the response above, this seems an obvious falsehood. When I initially approached the Yes Properties, the only thing I asked for (demanded, is probably more accurate) was that they cease and desist posting notices on the door of a residence THEY KNOW TO BE VACANT. I was told in no uncertain terms that they would not change their business practices. It was only after they refused that I requested they repair the damages. They manager most definitely did NOT apologize for leaving the message on the door. And while, admittedly, YES has no control over the third party criminal element, their negligence was the proximate cause leading to the loss. The damage I wish repaired seems to align with the offer "to help secure the *****" listed above, as the main part of the damage was to the door frame. Since the company has my power of attorney for my wife on file, they can consider this a request to make such repairs. The fact this company would even threaten to "evict" a dead grandmother over 73 cents shows how uncaring and callous they are as company. The fact that they do not follow the law shows how unethical morally bankrupt they are. I spent several hours trying to contact the company at their headquarters. Oddly their phone number would only connect me to the voice mailbox of the "receptionist." I was asked to provide an extension for the person I wish to speak with, but somehow, every extension only led back to the same mailbox (and yes, I systematically tried every extension). The receptionist never did answer the phone, leading me to beleive there really is no receptionist. The regional manager never did return my calls. My next step will be to contact the state attorney general's office. Given that their company policy violates state law. Given that YES operates multiple communities within my state, the criminal fines could be on the order of 10 million dollars. That does not include any civil penalties. This all would have been avoided had the local manager acted more responsibly. Had she taken the time to listen to my demand that no more notices be placed on the door: problem solved. Had she agreed to my suggestion the we go into her office and call her regional manager: escalation avoided. Had she provided me with the phone number of the regional manager's boss: escalation avoided. Had the regional manager returned my phone call: situation diffused. Had the company contacted me after I left a complaint on their website, or simply called me in response to this complaint I would not have filed the criminal complaint. As it takes more of my time to resolve, I will get more demanding on what I want as a resolution. I find the fact that the company may be liable for literally millions of times the amount of the rent shortfall (which, by the way was paid on the first business day after the notice was discovered on the remains on the door) to be utterly delightful. The existing criminal complaint alone, even if they get it dismissed, will likely cost them thousands of dollars in legal fees. I invite them to come to an accommodation before I escalate it again. They have my phone number. Final Business Response /* (4000, 12, 2015/06/11) */ The community mails all statements. They do not keep any mail keys in their office. Mailbox keys - Only the resident has access to, along with ***** The community is unable to change a lock without a **** employee being present. Under no circumstance will the community ever open a residents mail box. The community has made several requests with the deceased resident's daughter asking her to set up direct deposit and they have always been told, maybe next month. The complainant was never told the community would not change their business practice. He was told if the community needed to send a notice of any kind that they do place them on the residents' doors. The community manager did apologize to him but he was more concerned in creating a scene than a resolution. The community manager was fearful to go into her office with him alone, as he mentions he was very demanding. The community would have gladly assisted him with repairs, but he never requested any assistance, had he of brought in his Power of Attorney and been less demanding this situation would have never escalated to this extent. The community does everything they can to completely operate within the law. There is nothing more to discuss, the loss or damage was caused by 3rd party criminal element over which YES has no control; therefore, YES is not responsible.

6/22/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: It has been 32 days and still do not have my deposit back. I even have the statement of refund. I have called and emailed with no response. I need my deposit back. I rented from ***** ***** in *** ******* *** I have a deposit refund statement. of ***** It has been 32 days and sstill do not have it. They were givin my forwarding 3 times. I want it back now or will contact a lawyer. I have all the documentation.

Desired Settlement: I want my deposit NOW

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ The complainant's security refund deposit was mailed out on 5/28/15 via **** to the forwarding address provided at move-out which is the same address the complainant has provided in their contact information on this complaint. To this date we have not received the mailed refund check back to our home office so the complainant should be receiving the check any day now. If we do receive the check back we will Overnight *** it to the forwarding address provided by the complainant.

6/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Having issues with management on trying to get my air conditioning fixed that has been not working since May 2nd. Moved into *** **** of ******** ***** recently. A Yes Community in ******** Have been having problems with management since move in, but now I have no AC and no one ever seems to know what the status of my repair is. They always ask for my number, and tell me they will call when they know something. My AC has been down since May 2nd, and the mini window unit just isnt cutting it. I have a dog that stays inside, and if the window unit goes out, she will probably fall ill to the heat. This management staff never seems to know anything about anything, but will polish a cest pool to make it more appealing to sell.Need some help here.

Desired Settlement: Fix my AC and other problems that arise in a timely manner. They expect rent on time, they should be held to the same standard.

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ Last week the complainant called the community office stating his A/C was not working properly. The community manager sent maintenance to his home to evaluate the issue. The maintenance men could not get the A/C working so they installed a window A/C for the residents' comfort until they could get a HVAC company to come out the following day to look at the A/C unit. ****** ******* and *** was called out 6-3-15 to investigate the issue and recommended to replace the unit since it was not in fixable condition. A proposal was signed and submitted by the community manager on 6-4-15 to replace the A/C unit. The community manager spoke with ****** ******* and *** yesterday, 6/8/15 in which they have stated that the new unit has been ordered and the installation should be this week. They could not give the community manager a firm day since they are waiting for the A/C unit to arrive. Attached work order showing date of call as well as a copy of approved proposal for replacement of HVAC unit dated 6-4-15. The community manager spoke with ****** ******* and *** again this morning, 6/9/15 and they stated that as soon as the unit is received that they will dispatch their technician to come to the community and install. Every effort has been made to make this resident as comfortable as possible until their new unit can be installed. Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Not very happy with the lack of communication on the part of the management staff and wasn't pleased with the way facts kept changing. But this morning June 10, ******* ** came by and installed a complete brand new system. It works great. The old air handler was original to the mobile home and was beyond repair.

5/26/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The business is rude when I speak to them, they don't return phone calls and when i do contact them they tell me they did try to contact. I live in ******** ******* which is a mobile home community ran by Yes! Properties. We have been having issues with our trash company, with poor water pressure, poor water quality, and countless other minor problems. We pay close to 500 a month in lot rent to have them keep care of the community and have a professional demeanor when contacting them about issues we run into. I have never been able to get a hold of them easily. I left a message once a week for three weeks, when finally they returned my phone call. When on the phone I explained to them how we wanted to inquire about getting trash bins through the ***** ********** ******* but we had to go through them since it is not our private property. The person I spoke to gave me a number for a broker in a different state. When I spoke to the broker they told me that the park managers had to contact them because I was not on the account. I called back and left a message explaining that the broker could not talk to me and to please call me back so we could figure this out. A month went by and I didn't hear anything. Again I started to call once a week leaving a message. Finally they got back to me with a rude condescending tone, telling me they already told me that the contract doesn't allow us to get a trash bin from the waste department. This was never told to me. He also said he never gave me a number to the broker and that I never left a message about it either. This is all false and I can prove it. He then transferred me to the manager who was even ruder and very short with me. I explained that we have called about poor water pressure, and everything else I previously listed. He plainly said "I don't know what you want me to do about this." I responded with we pay almost 500 a month in lot rent the least you could do is have a better tone when I haven't been getting a response for weeks after leaving messages and dealing with other companies when I should be able to just call you and then you take care of it. He said well look at how you are talking to me. I then stated how they are a business and that they should act accordingly and he said "No!." So I said that I would file a complaint with the better business bureau as well as contact a higher up than him. He said "Go ahead!". This type of attitude and treatment is not acceptable when we are paying to be here and don't bother them often. Simply put they are rude and unprofessional which should be dealt with accordingly. Since I spoke to the manager I am assuming he just didn't think anything of it because he thinks there's nowhere else to go to complain about this behavior.

Desired Settlement: I would appreciate them to do what they are liable to do, which is contact us back when we leave a message in a reasonable time. I would also like them to treat us with more respect and courtesy since there is no reason for them to be rude or short because I am telling them about problems that are happening. I would also like them to apologize for the treatment I have endured along with other residents whom I am getting a petition together to help with this process. I just know this is not ok to be treated like this and want some type of resolution.

Business Response: Initial Business Response /* (1000, 10, 2015/04/13) */ The complainant was upset because the trash company broke her trash can, she and the community management contacted the trash company in regards to this issue and it has been resolved. The complainant was concerned over sediment in her water, the community has the water tested weekly and the water is in compliance with the *** law and therefore there is nothing further the community can do in regards to the sediment concern. The regional manager contacted this complainant and discussed all of her concerns and we believe the complainant is now content and all issues have been resolved as best they can be. Initial Consumer Rebuttal /* (3000, 12, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I talked to the regional manager he said he could have the pipes checked and would get back to me and has not. I was also wanting something done for the treatment by the manager ***. It was unprofessional and I have not heard from him in any regards yet. The sediment in my water when checked was not OK but I can contact *** myself if needed to have my personal water checked. It may not have to do with the well originally. It could have to do with the pipes under ground leading to the community members. Final Business Response /* (4000, 17, 2015/05/13) */ The regional manager notified this complainant that her community manager or sales & leasing agent would give her a call back and they did. The regional management thoroughly answered all the complainant's concerns and therefore we have addressed this complaint to upmost of our abilities. If the resident has a new complaint to make they should let the community management know of their latest concerns so that they can address them.

5/25/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have been waiting for a year for repairs to be done to my home I rent from the company and they refuse to make repairs. Also a repair isn't complete I have numerous repairs that were supposed to be made to my home before I moved in and they were never done. I have spoken to the office manager Be my numerous times and I get nothing but excuses and empty promises. I've paid my rent on time and still no repairs have been completed and it's been a year now. I have a leak currently in my home and they refuse to fix it. They put in a driveway and never finished the job and my family and I have twisted our ankles because they refuse to complete the work. I have reached out numerous times to corporate and they do nothing and no calls back. I'm going to be putting my rent into an escrow account effective immediately until the repairs are completed.

Desired Settlement: I want a refund of some kind for having to live in a home where repairs were not completed in a timely manner, the company did not honor their end of the contract, and endangered my family's safety..

Business Response: Initial Business Response /* ****** ** *********** */ All findings in regards to this complainant's case are attached. Please see attached verification that all necessary repairs requested from this resident have been completed at this time. A verification letter attached also "breaks down" the complainant's current demands. The community manager walked the complainant's yard last week to look into her complaints and the community manager took several pictures for verification that there were "No" issues as she stated. All of the complainant's current demands arose when she received her rent increase letter in the mail. After the community manager informed the complainant she could not lower her rent, the complainant sent the letter of her current "demands". Initial Consumer Rebuttal /* ****** ** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) Please find attached photos that were taken on April 3, 2015. The pictures of the driveway will show that where the driveway was dug out the landlord never filled in the area back in around the driveway thus causing a hazardous situation as my family have twisted their ankles attempting to get in and out of the vehicle that is parked on that spot. The picture of the spicket that was referenced in the company's response shows the spicket they claim I have that is under my back deck that I cannot access and that it is also on the ground. The pictures of the back deck will show that the stain has not been completed as per their own notes they did it on a rainy day and it washed away and they never attempted to finish the job. The pictures involving the concrete/asphalt in the backyard was DUMPED by the contractor they retained to install the driveway. The concrete/asphalt came from a home the contractor installed a new driveway for that is 5 doors down from my home. I have spoken with the tenant of that home and he WILL give a written statement that the concrete/asphalt is from his old driveway, DUMPED by the contractor the company retained, and not part of the marsh as the company's rep Hailey claims in her pictures. As for the landscaping and pressure washing there former employee Pam had promised to fulfill both of these prior to me taking possession of the home as she stated the home had just been fully renovated and the work was not fully completed to the home as they still had to install a new roof and hook up the dishwasher that had just been installed thus she would have the yard re-landscaped since it was nothing but a muddy mess with no grass and the home was filthy on the outside and had not been pressured washed since the former tenant passed **** and that was before the renovation. As for the mold in the home it is in the master bedroom closet that the company used killz on shortly after I took possession of the home. I informed the office numerous times and they did nothing. I spoke with Pam, Chris, Brandon and of course they are no longer with the company now regarding the mold in the master bedroom closet and also the smells we get in the home from where the roof/ceiling was never cleaned out from the animal waste that's in the ceiling. I do have neighbors that will back up that the animal waste was left in the ceiling/roof, that pressure washing was never done prior to me taking possession, and the condition of the yard being a muddy mess when I moved in. All this has transpired over several months prior to Hailey being employed with the company therefore it should be noted that she wouldn't know much on the situation, however when she became employed with the company she met with me at my home and I gave her the list of issues with my home and she stated to give her two weeks and she would get back with me and that never happened. Again empty promises from the company who only want tenants to pay rent and say nothing and they don't want to fix anything. However since this complaint has been filed the Manager Rebecca Jones was served with a notice on March 28, 2015 that pursuant to FL Statute 83.51(1) that rent will be withheld until the repairs to the residence have been made. On April 1, 2015 Rebecca Jones came to my home and served me with a notice to not renew lease and to vacate property by April 30, 2015. On April 3, 2015 Hailey Stephenson left a notice on the door to relinquish rent on or before April 7th or eviction will be filed yet this is a clear violation of FL Statute 83.64 Retaliatory conduct. However there is another tenant 5 doors from me who is withholding his rent for the same reasons (failure to make repairs) and they have not sent him a notice to relinquish rent or face eviction; thus this is a clear case of targeting one tenant and not another. (Tenant 5 doors down will be willing to give written statement to this as well.) However I will acknowledge that the company sent someone to my home earlier this week to pressure wash my home finally after almost a year of asking. Also I would like to point out that in the company's response they claim that we refused to answer the door on March 30, 2015 when the maintenance person Chris showed up to follow up on the leak in the master bathroom; that is completely untrue as the truck was in the new driveway and my car was not parked in the old driveway at the end of the house as my family and I went out of town for the day and can prove this by bank records and receipts from purchases made and the sink is still leaking. Also let it be known that my husband pressure washed the home with a machine borrowed from a neighbor and the neighbor will give a written statement that the home was not done until my husband did it prior to the former tenant passing ******** now ask that the company let me vacate at the end of the month and forfeit April's rent due to the fact that they did not make repairs in a timely manner and violated State of Florida Statutes listed above. If they refuse then this matter can be settled in a court of law. Final Consumer Response /* ****** *** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) As per my last response where pictures were attached the water spicket has always been on the ground and to suggest that I or my husband has purposely torn it down is ridiculous. We are NOT destructive people as they just suggested. Since the spicket has always been on the ground this is why I have always asked for a spicket at my home and they have always refused. Also per the pictures in my last response it clearly shows the deck was not completely stained as they claim. The driveway that is at the home is only for one vehicle not two as they claim unless they expect the tenant to have two smart cars or compact cars as these are the only small size cars that will be able to park on the one spot together. I have a Dodge Avenger and my husband had a Dodge Charger, but now has a Dodge Ram truck and they expected vehicles that are mid to full size to park next to each other on spot at the end of the home and part of the vehicle stick out into the street and cause an accident. This clearly tells and shows how irresponsible and uncaring they are. As for the new driveway I NEVER took up the form boards. I have neighbors that will give written statements that will verify that ***** (maintenance) is the person who took up the support frame from the driveway after over a week after the driveway had been poured. The manager ******* had stated that the vendor was unable to return and removed the frame work or fill in around the driveway because he was waiting on his heavy equipment to be repaired which was not needed to remove the framework and fill in around the driveway to make it safe. Still to this day it is unsafe to walk around the driveway as there are roots sticking out of the ground, the ground around the driveway is not level like it should be, and there is still the dumping of the neighbors old driveway in the backyard in the waterway that was left by the vendor they used (see pictures from my last response). This clearly shows that the company's current staff knowingly created or allowed to be created an unsafe environment at the tenants home. At no time did I ever tell ******* that I was moving out of state instead of to the other community. She informed me I could go over there now since revoked my lease renewal due to being unhappy here which is not true, I'm only unhappy at repairs not being made, and I informed her I was not going to move there now after all the headaches I have had dealing with her and she asked me where I was moving too and I told her out of Jacksonville. Now if she ASSUMED I was moving out of state from that well then that is her choice. The only time she and I had ever discussed me moving out of state was fall of last year when my employer was going to possibly transfer to another location in another state. As for the mold it is inside of the closet so I would like to know when the maintenance person went into my closet and checked the ceiling as that would be impossible since he only went from the front door to the bathroom to make a half attempt to fix the leaky sink since it still leaks to this day and he has been made aware of it and still no repair has been made and I will NOT pay for any damages the leak is causing since the company refuses to completely fix the leak under the sink because they are to busy worrying about planting flowers and shrubs in the community instead of fixing tenants repairs. Finally for the company to claim I have not been targeted is a LIE! I have been targeted and it can easily been proven. I have outlined how I was targeted in my last response. I'm beginning to feel that this matter needs to go to court and let the court grant my part of my money back for all the non repair issues that the company has failed to make. I also will now join in with my neighbors on the class action lawsuit against the company as my neighbors have the same issues that I have in general. Final Business Response /* ****** *** *********** */

5/20/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: **CHALET CITY ** They are violating lease agreements. In the lease agreements it states that if your yard does not comply with certain standards that they will warn you to mow within a certain time frame or they will mow. Recently they have decided to start force mowing without warning. Then they charge you $50 for the mow.Not only are they force mowing, they are also mowing yards recently mowed. They said that I'd we do not mo twice a week, they will mow and charge us for it. They are violating our rights.

Desired Settlement: I want them to stop violating our tenant rights and go by what the lease agreement we have states.

Business Response: Initial Business Response /* (1000, 5, 2015/04/23) */ Please find attached our last communication with this resident in an attempt to resolve all issues. Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasn't able to find the attached response to my complaint. I have some information that was left out of my complaint that I would like to add to it. My lawn had been mowed a week prior to the force mow and wasn't that tall. When I asked Jana as to why my lawn was forced mowed she told me that mowing once a week wasn't enough with all the rain, and that it needed to be mowed twice a week. She also informed me that it wasn't just me that it was everyone with tall grass. There are elderly widows, disabled (on a fixed income) and single moms that don't have the time or the money to do so and some aren't capable of mowing once a week let alone twice a week. After the forced mow was finished (it took 2 days) I went through the area and noticed that they didn't even get half of the ones with tall grass. Chalet City mainly singled out certain ones and mowed theirs and left the rest. I have taken and included pictures of the lawns that they skipped and ignored. Also, I have included a picture of the poorly done job on my lawn which isn't even worth $5 let alone the price I was forced to pay (that picture is the last one). I have a disabled friend who has concerns as well that has written a letter that I am attaching as well. Thank you Final Business Response /* (4000, 9, 2015/05/12) */ The community gave the mowers a list of all of the yards that needed mowed because they were overgrown, the mowers started with the yards that needed mowed the most. Within the two days the mowers completed all of the yards they had time to and make sure to get the yards that were the most overgrown. Since this initial issue arose the community has decided to go back to their original mowing policy which is to leave a notice on resident's door each Friday letting them know if they do not mow their lawn by the coming Tuesday the community will do a force mow and charge the resident. There should be no further issues as the resident will have ample time to mow their own lawn before a force mow is constructed. Final Consumer Response /* (2000, 11, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they give us notice and let us know that our lawns need mowing I will be satisfied. If at anytime they don't give a warning and force mow my property anyway I will be contacting the BBB.

5/18/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: $100.00 dollar threat for removal of my property. I am a 30+ year resident of ***** ******* ****** **** ********** I own my home and rent a lot from Yes Communities. I have on my lot a fenced in area for my dog, etc. Within that fenced area I have a basketball goal that is upright and I use it for my arthritis as I am a senior and that is part of my exercise routine as well as family fun for myself and my grandchildren . I have always been told for all of these years, even by Yes property managers in the past, that it was fine to have the goal as long as it was in my yard/lot and not on curb/street. Now with a new manager they have put a citation threat on my door that if I did not remove "my" basketball goal from "my" fenced in lot that they were going to not only fine me a $100.00 fine but also threatens to come onto my property and remove it to the dump as trash. The removal of basketball goals has not been on other forms so it seems to me that they make up different forms to fit the rules as they change them. This is not right. If they come onto my property, which I pay for, and remove anything of mine I am filing theft with the ****** ****** *********** As I said I have been here for over 30 years and have never once missed a lot rent payment nor have I ever been late on a rental payment. It is not in my lease that I cannot have my basketball goal at all much less to now come back and start making amendments that I did not agree to. I've never signed but one lease. I did get verbal permission to have my goal to make sure since it was not in lease that I could not have my goal and was told that it was fine as long as it was not on curb or street which it is not. I am a senior woman living alone on Social Security and cannot afford a $100.00 fine for such pettiness and changes at managers whim. How can they now come out of the blue and change our lease agreement or make amendments without consulting me or having it in writing? I don't know what to do so I need your help in resolving this issue or they should be in bad standing. I'm sure you'll find as in all of my research that this is certainly not the first and won't be the last of all complaints against Yes Communities. They came after business hours on the 20th day of April 2015 and have instructed me to have it removed by the morning of the 22nd day of April 2015 therefore even if I did agree, which I DO NOT, I could not possibly have moved this large iron structure in such a short period of time. I am going to tell them that they are not to come onto my property and throw/remove any of my property/valuables away that I paid. I am sure before you can contact them and get a response they will have already charged me the $100.00 fine or will add it to my rent amount on the 1st of May 2015. If I have to borrow the money to pay this, as I am not about to get evicted over a basketball goal I've had for over 30 years, then I will pursue this in court plus all court costs and all other fees incurred. I am hoping that this can be settled and they can go back to leaving me in peace as I've been and displayed to others for over 30 years. My goal is in my private fenced in area. Sincerely, Ms. ****** **** 04/20/2015 XXX-XXX-XXXX

Desired Settlement: I will settle for nothing less than the full amount incurred "if" I have to take this to small claims court. All I am requesting at this point is that they leave me and my basketball goal and other personal property alone but reserve the right to amend this at time of pending fines/charges that they put upon me.

Business Response: Initial Business Response /* (1000, 5, 2015/04/27) */ Per the Community Living Guidelines this resident read and agreed to prior to moving into ***** ******* the resident cannot have a basketball hoop on their lot. The resident was asked to remove the basketball hoop by the current community management by April 22nd, the resident went into the community office to discuss the issue with the community manager on April 21st and they came to an agreement that the hoop would be removed by April 25th. As of April 24th the basketball hoop was removed, the complainant was thanked for cooperating with the Community Guidelines and we believe this issue is resolved. Initial Consumer Rebuttal /* (4200, 8, 2015/04/30) */ Final Business Response /* (4000, 10, 2015/05/05) */ Per the lease agreement attached under Home And Accessories I, it states that basketball goals are not allowed within our communities, the fact that the complainant received a basketball goal as a present and was allowed to keep it against community living guidelines by previous management does not make YES! Communities responsible for reimbursing the complainant for the hoop she had to remove in order to be in compliance with the Community Living Guidelines that she read and agreed to upon moving into the community and/or renewing her lease. The community nor our company are responsible for the cost of the basketball hoop as it is clearly stated in the Community Living Guidelines that they are not allowed on lots within our community.

5/12/2015 Problems with Product/Service | Read Complaint Details

Additional Notes



Business Response: Initial Business Response /* (1000, 8, 2015/04/07) */ The community management is working with this complainant on this issue, unfortunately the previous community manager had overlooked these requested repairs. The new community management started getting bids from contractors to repair the roof as soon as she became aware of the issue. The complainant recently decided they didn't want the roof fixed, but wanted to move the another home within the community. The community manager had another home for the complainant to move into, but he decided he preferred to buy his home and fix the roof leak on his own. The community manager is currently working with the complainant and the regional manager in regards to the home sale. We believe the new community manager at ******** is working with the complainant and they will come to a mutually agreeable arrangement in regards to the home and roof. We believe this complaint is now settled. Initial Consumer Rebuttal /* (3000, 10, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT TOOK THIS LONG TO GET A RESPONSE FROM THE OWNER...THIS ISSUE WAS ADDRESSED TO THE OWNER NOT ONLY THE OLD MANAGER ABOUT TWO MONTHS AFTER MOVING IN, I CALLED AND NEVER GOT A CALL BACK.. AND NOTHING WAS EVER DONE....ON A SECOND NOTE ME MOVING TO ANOTHER HOME WAS GOING TO RAISE MY RENT TO ABOUT ANOTHER TWO HUNDRED DOLLARS, THATS WHY I DIDN'T MOVE (WHY WOULD I MOVE AND PAY MORE RENT?)I WAS TOLD BY YOUR MANAGER CURRENTLY THAT THE COMPANY WASN'T GOING TO FIX THE ROOF BECAUSE OF THE PRICE TO FIX WAS TO HIGH....I THEN OFFERED TO PURCHASE THE HOME AND FIX MYSELF... AND NO IT HAS NOT BEEN SETTLED ... I HAVEN'T HEARD FROM ANY ONE UNTIL NOW!!!....THIS IS WHAT I HAVE TO DO TO GET ANSWERS? I SHOULDN'T HAVE TO GO THROUGH TO THIS EXTENSE TO GET ANSWERS!!! IF YOUR WORKING ON A PRICE THEN OFFER IT!!! MY LEASE IS MORE THAN HALF OVER... I NEED ANSWERS OR AGREE TO MY FIRST SETTLEMENT!!! Final Business Response /* (4000, 17, 2015/05/05) */ Attached are before and after pictures of the roof, as well as an invoice outlining all of the work completed on the complainant's rental home. All rotten wood on the roof was replaced, the contractor has a 2 year warranty on the work he did on the complaint's roof and the shingles have a 25 year warranty. The contractor did not refuse to give the complainant his business card, he just didn't have one on him at the time. The contractor would be glad to give the complainant a business card the next time he is at the community. The community is completely confident the complainant will no longer experience leaks; however should the roof leak the contractor will have to come back out to the community to repair his work at no cost to anyone as it would be covered by the 2-year warranty. Final Consumer Response /* (4200, 19, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where are the before and after pictures of the roof? Where is the invoice outlining all of the work completed? Not all the rotten wood was replaced, I have enclosed pictures of the old wood still in place. This is not my house it belongs to the property with that being said I want it in writing that the owner of property, NOT THE CONTRACTOR, is going to garantee that if I get leaks again I will not have to wait over 7 months to get it fixed... I want it in writing that the leaks will be fixed within a two weeks time. Whatever warranty the owner and the contractor have is none of my concern, the only concern i have is that the owner is not going to allow me to go this long if i get leaks again... Once I get this in writing I will close the case.

5/5/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: On January 16, 2012 I signed a 14 month lease with Hidden Oaks in *********** Florida. When I turned in my 30 day notice February XX XXXX, I was informed by the property manager (Jim) that I would be required to pay all of March rent and that it would not be pro rated. I asked why when my lease clearly states the terms of my obligation, Jim informed me "because that is the way it has to be done, that is the way it will be done or we will start the eviction process and you will be held accountable for all legal fees". In addition to the unnecessary rudeness, Jim also told me "if you don't want to pay March rent just leave by the first". I explained that in doing that I would be forfeiting my security deposit as well as breaking the agreement I had in front of me; to which Jim replied well those are your options. I have called the corporate office (XXX-XXX-XXXX) and left numerous messages explaining the situation, but I have yet to hear a response.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to receive a pro rated amount of rent that is due for March 1st-15th in writing no later than March 4th and a detailed report if there is any reason why I am not receiving the full security deposit within 30 days of my family vacating the property on March 16th. As of March 1st I will be paying a pro-rated of $362.90 ($24.19 daily rate)

Business Response: Initial Business Response /* ****** ** *********** */ This complainant was upset over a lot rent increase which is standard each year. The complainant never turned in a 30-day notice and is still a resident at the Hidden Oaks community. We believe this issue is resolved. Initial Consumer Rebuttal /* ****** ** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) I *********** ******, returned to the dwelling on March XX XXXX to see the maintenace men ripping off the wood paneling in the front room. Not only did I turn in a 30 day notice but I left the property on March XX XXXX and have not returned since. Please update your records. This was not an issue of rent increase but simply an error in the way Hidden Oaks does business. I only received $375 out of my $750 security deposit back because Jim (the property manager) said the house smelled like a dog. A dog was living there and we paid an extra fee in order for the pet to reside at our place. The bottom line is that we paid on time every month, we did what we were obligated to per the contract, and we only received half of our security deposit returned nearly 3 years later. Final Business Response /* ****** *** *********** */ While the complainant gave his 30 day notice on February 15th, his lease did not expire until March 31st. So when he turned his keys in on March 16th and felt he should only be paying rent through March 16th he was mistaken. Per his lease he was obligated to pay rent through March 31st. The complainant owed $745 for March rent, he only paid $362.90 for rent on March 4th. Because he still had a balance of $382.10 he received late fees. From his $750 security deposit the remaining amount of rent and the late fees were deducted which is why he only received $325 back from his $750 security deposit. In conclusion, because the complainant did not pay the full amount of rent due to satisfy the remainder of his lease the outstanding balance was deducted from his security deposit refund. Final Consumer Response /* ****** *** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) ****** **** is just confirming my original complaint. I signed a 14 month contract on the 16th of January. Whether you count the days in the month or count by months, my lease ended on the 16th of March. I was told by *** that normally they back date the lease to start on the 1st. Even so it would then be March 1st. What is done is done, I can accept that, however I would like a negative mark on ****** **** record for all the above mentioned "mistakes" on their part. I was told my security deposit wasn't going to be returned to me at all. I demanded and reminded *** of the law that states I need a itemized list of "damages" within 30 days of my notice, that did not happen. When I asked why I wasn't getting my deposit returned, he stated it was because the house smelt like a dog and the carpet needed to be replaced. I told him I paid a pet deposit as well as a monthly pet fee both of which should cover these type of things. ****** **** can not keep their story straight as evidence by their replies.

4/21/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Property manager came in to do an inspection on furnace and smoke detectors. Manager started nitpicking things that would be considered wear and tear. Manager came in to do inspection on furnace and smoke detectors. However proceeded to each bedroom and nit picked how we have our blinds up. Manager stated "People don't need to see our furniture". 3- year old grandson wrote on walls. We tried to fix with magic erasers and rags. We explained it was wrong. She proceeded in calling me a bad parent and refused any assistance to help fix it. We went out the next day and bought $40 can of paint and painted it over and it looks better than initially moved in. Manager went into living room and stated we were purposely damaging the front room window. Manager again attacked me stating I was incompetent. Manager did not want to fix. Manager stated we were not living to "their" standards. We asked manager to leave residence due to her verbal attacks. The behavior of this manager is unacceptable. Also filed a report with HUD for discrimination as she now purposely targets me to try to get me evicted over menial things. Called corporate but no one has yet to call me back after a week and a half. Many over tenants complain of the same attacks. Our home is in very good condition.

Desired Settlement: This manager is unfit to manage any property and many tenants feel threatened by her. There needs to be some sort of action taken against her for her behavior.

Business Response: Initial Business Response /* (1000, 5, 2015/04/08) */ The complainant is upset because the community manager and maintenance technician performed the monthly Gold Key Service check on this home and found damage to the home. Damage including marker covering an entire wall. The attached documentation that the complainant signed prior to moving into the community clearly states that the community management has the right of entry and the lease packet also included a detailed explanation of the Gold Key Service visits that are done on all rental homes within the community. Attached is also documentation of the issues maintenance found when they visited the home on the Gold Key Service inspection, as well as pictures of the tenant dogs roaming loose throughout the community which is a violation of community guidelines. The community management believes the issues have been resolved with this complainant and they have recently visited the home to repair a clogged toilet cause by a child's toy being flushed down it. The community management and maintenance staff were only doing their job and performing services outlined in the lease when the visited this resident's home and therefore we have reason to believe this complaint can be resolved.

4/20/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: see Attached document

Desired Settlement: DesiredSettlementID: Other (requires explanation) see Attached document

Business Response: Initial Business Response /* ****** ** *********** */ Unfortunately we have a new staff at Oaks of Atlantic Beach and therefore no one is able to comment to this complaint. However the complainant is still a resident at the community and we have received no communication stating she has any issues or concerns so we do believe this complaint has been addressed and resolved to the complainant satisfaction. Initial Consumer Rebuttal /* ****** *** *********** */ I received your letter yesterday. I read what the business had to say about 'as is'. I moved to Florida from Virginia. I moved in this home on July 16, 2013. I came to view this home in June 2013. It looked perfect. The back of the home needed power washing. I was told by management that it would be done. From constant use the plumbing broke down in August. The electrical outlets, one in the kitchen and one in the bathroom stopped working. I was taking a shower and almost fell in the tub because the floor under the tub was eithersinking or the floor is uneven. In September I spoke to management and was tolf to write all the problems on a form she gave me. I did, she told me nothing could be done because I bought the home 'as is' I was not told that before I moved in. My understanding of 'as is' is when you pay cash. I have a $30,000.00 mortgage. This home is not worth $10,000.00 I wasn't in the house ninety days before it started falling apart. I expected to live comfortable for atleast a year before anything broke. I feel they took advantage of me because of my age and being new to Florida. Those managers were sneaky and untruthful. They said that the rent would be $329 a month and I am paying over $400.00 a month. Nothing has been resolved. I haven't heard from anyone.

4/17/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I am writing you today about Woodland Estates. Upon arriving to the residence I was notified of the policies about theft and leaving things in the window that can be stolen as well as multiple signings essentially stating that this residence Is not safe. Then I went to the residence and there was multiple roaches all over. When I told the office staff she told me they were garden roaches. Then I called Jackie and said I understand I lost the $200 holding fee that was sent but my boss has just sent $900 for rent and the property is not safe, it is dirty with stains on the door and walls the carpets were dirty and there are multiple roaches. I was relocated by my company a National moving company and I am also a gold star family member. I can not and will not reside in an unsafe property and asked for my rent back and was told I lost the money. I have never lived in the property and I am not going to reside in an unsafe place where you have to agree not to put things in the window because of theft. I would like to resolve this amicably from one professional to another. This needs to be resolved because I am now incurring hotel expenses because of the property. After driving from Indianapolis I wanted a safe clean home and what I was presented after she asked me to sign paperwork, was unsafe and dirty. Christine never let me see the property first. If when I first started looking at this property online had any of those warnings been expressed to me I never would have gone any further with this property. I have lived all over the country and have never heard of this or after finding multiple roaches the property just justifying them and saying we can just vacuum them up. At this point the $900 needs to be refunded and we can part ways in a professional matter. I hope that this complex doesn't treat other military families or people this way.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I have never lived in the property and the keys were returned right after I saw what the property looked like. I paid a total of $1100 for a property I never lived in I understand I Lost the holding fee of $200.00 but the rest needs to be refunded.

Business Response: Initial Business Response /* ****** ** *********** */ In November of 2013 this complaint was issued a refund of $600 to which she agreed was fair. We believe this complaint has been fairly resolved to the complainant satisfaction. Initial Consumer Rebuttal /* ****** ** *********** */ (The consumer indicated he/she DID NOT accept the response from the business.) I had to fight over and over with the company and paid expenses for living in the hotel. The company was supposed to refund the $900 and I felt extremely strong armed into the $600 which was not the right amount for the refund. For a unsafe property and poor publicity I understand the $200 holding fee but should be refunded the other $300. So much time has passed *** it is very alarming that the property hasn't issued the refund for the full amount. Final Business Response /* ****** *** *********** */ The complainant entered into a 12 month lease with the community on September 17th, 2013, without viewing the home. As you can see from the attached lease the complainant agreed to fulfill the full 12-month lease or face an early termination fee and forfeit the entire security refund deposit. The complainant didn't not move into the home until November, at that time the home had been unoccupied and unvisited by community staff since September when the lease was signed by both parties. When the complainant arrived at the home in November there were some dead insects in the window seal due to the home sitting vacant for over 2 months. The community tried to work with the complainant and offered to transfer her lease to a different home within the community, but the complainant did not want to do that. Our company went above and beyond in an attempt to satisfy the complainant and after much discussion agreed to refund her $600. The complainant agreed to a $600 refund without complaint, as you can see from the attached email communication between the complainant and the Division Operations Manager, ******* Our community was not obligated to refund any money and were entitled to charge this complainant an early termination fee and keep all of her deposit, but in an attempt to remedy the situation our company did refund $600 and we will not agree to refund anymore.

4/6/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Security deposit of $599 was paid 12/24/2014 to ***** ******** ******* ** location. Request for refund made 1/2/2015. Was told 3-4 wks. No refund yet. We paid a deposit of $599 12/24/2014. We had no rental agreement. An opportunity came up to rent our first choice of residence. We physically went in yo the *** ****** *** ******* ** location to request a refund of our deposit. ****** took our info and said it would take 3-4 weeks to get our refund because it comes from their headquarters. Starting 4 weeks after that, I have called multiple times to check on the status. Each time, the person I was supposed to speak to about it, ******* ********** was "unavailable". ********** who answers the calls, asks for my number each time and says ******* will call me back. She never has. I sent ******* an email that was never answered. After one of those calls, in which I was told *** ********* was "out on the property" and would be back in about "30 minutes". So my husband and I drove over there to speak to her in person. We were told then, that she was in a training conference and had been out for the last 2 hour after we were told she was "out on the property". Only when I called ***** ******* from my work number, 3/2/2015 and asked to speak with *** ********* and gave my MIDDLE name instead of my first name (which ********* is familiar with) did I finally get to speak with *** ********** She supposedly checked on the status while on the phone with me and said I should have it by Friday. I called yesterday 3/11/2015 and, of course, was told *** ********* was unavailable. I sent her an email. She replied, via email, that she was not in the office and would check on it when she got in. Haven't heard from her since.

Desired Settlement: A refund of our $599 deposit and an apology from the company couldn't hurt. It really put us in a bind financially to where we had to borrow money to pay for our deposit on the home we presently rent.

Business Response: Initial Business Response /* (1000, 5, 2015/03/24) */ The complainant is being refunded the $599 security deposit they put down to secure a home in our community. The check will be printed Wednesday, March 25th and mailed out via Overnight UPS so they complainant will have the check in hand March 26th by the end of day. We do believe this complaint is now resolved and we apologize for any inconvenience or delay in getting this refund issued.

3/25/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Living in a home with mold that wasnt visible at initial walk through, things were covered up for the sale of the home. Came to Yes! Communities in 2013, i felt like it was a nice place to live the community was quite and management was very nice, first moved in on a 6 month lease it was a small home being it was just me and my wife a while later one of my wifes daughter moved in with her son, so i decided to see if the community had any double wides that were for sale which they did so i looked around and found one that i liked, with the job i had at the time i was able to put a down payment down to get the process moving on buying the home after everything was finalized i did a walk through with the person that did the paper work to see if anything needed to be fixed at the time ever thing was nice and didnt see any problems i was told i still had 30 days if anything did come up and had to fixed, i didnt find anything within the 30 days but later it rained and the sun roof over the master bathroom had a very bad leak after raining for awhile there was mold that started showing up i let the manager know about the leak and mold problem which i was told they would take care of it, before that could happen the manager received a better position with the company so she left, the manger that did the paperwork on my home eneded up quiting, so nothing was ever done about the problem, so i went to the new manger to let her know about the problem and that it was supposed to be fixed the reply was that since i was buying the home it was up to me to fix the problem i let her know that it was clearly in issue that was there before i bout the home it was just coverd up i was still giving the same answer, so i trying to have the leak fixed myself and to see what i had to do about the mold issue, after being on my job for 10 years i was let go so thing got really hard bills were backing up and getting hard to pay, i did take a title loan out on my motorcycle and truck in order to pay bills alone with working two jobs but things were still hard, ive lost my motorcycle for not being able to pay the bill, my wife isnt working so its all on me, my lot rent started out being $395 which now its $600, with that and the moragage payment its really hard to try in pay on time, so im always late, its to the point now that i dont feel like i should pay for living in a home with a mold problem, alone with the home splitting down the middle from a leak under the home that was patched up it was never noticed do to it being a very small leak after a while it got worse cause there was standing water all around the home i went to the manager to see if i could get some assistance on getting it fixed i was still being told it was on me to fix the problem, with having no money i tried to fix the problem myself but unsuccessful, so the leak began to get worse, the neighbor on the side of me happened to be a plumber ended up fixing the leak, now im being evicted for not paying lot rent nor the moragage i have no money to try in move me and my family some where, i feel i shouldn't have to pay while having to live in mold that gets worse every time it rains, plus the splitting of the home, which is very visible from the in and outside of the home, i know the home isnt fit to live and i will end up losing not only the home but the down payment and a year of paying on the home

Desired Settlement: I would like to be refunded for down payment and all other payment that was made to purchase the home.

Business Response: Initial Business Response /* (1000, 6, 2015/03/23) */ The community management will be following up with the complainant in regards to his home. However, there is no record of previous communication about this issue with the home to the previous manager or current manager. The lot rent has increased $69 since the resident began living at ******* ***** in 2013, not the $205 the complainant stated. The community manager has attempted to discuss options of transferring homeownership, etc to this complainant as he has expressed issues making mortgage and lot rent payments, at this time the complainant has been uninterested in looking into any of these options available to him. Again the community management will be following up with the complainant in regards to the repairs he feels his home needs, but returning his down payment and mortgage payments are not a viable option. Initial Consumer Rebuttal /* (2000, 8, 2015/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue is being worked out by myself and property manager as well as regional manager and insurance company at this time i do feel confident and trust all parties involved that the issue will be resolved in a respectful and responsible way, Thanks for the help that BBB provided

3/23/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I've been having maintenance repair issues/ pest infestation issues at this residence, the biggest being how the situations have been poorly handled by the complex management team. I'd called in work orders for repairs in March of last year (2013) and had to follow up for 2 months before they were addressed. In the summer of last year I'd notified management of the roach infestation. No one was sent out until I called back numerous times about this same issue and that took 4 months. As the other issues became worse myself and partner continually complained to the office about them at which point their answer was always "we'll send someone right out." That did not happen, only after I called code enforcement and complained did they send maintenance out to fix the bathtub which had a hole in it with water leaking down the back wall, the stove with 2 burners that don't work, and the toilets that ran water. I called code enforcement in February and 2 days after an agent was reached was when this took place mind you I'd called repeatedly about these issues for 8 months. *** the manager is well aware of these issues in fact the agent stated that upon speaking to him and urging him to fix the problems he claims he lost the work order and that he fired his maintenance staff. The A/C unit is another issue that needed to be fixed since September 2013 and still hasn't been done. A week ago I received a letter on my door demanding rent with a high rent increase, when I called to address the issue the women I spoke to had no answer as to why the rent was increased. In their contract it clearly states that they are to give 90days notice if the rent shall increase, I never received any notice. I received a notice today stating that the rent I paid them was short, I called and spoke to *** and asked why that was if I never received notice he was very condescending to me and claims he sent a notice as I asked about other questionable charges he gave me a bag of excuses but no real answer. Product_Or_Service: Rent

Desired Settlement: DesiredSettlementID: Other (requires explanation) I'm not sure what can be done I'm at my witts end with this manager in particular who can't seem to solve problems likewise can't seem to stop causing problems with the run around games being played here. Realistically, I understand not much can be done but a resolution would be for them to either return my deposit to me in full when I move or not have my rent increased being that they didn't send me a written notice of this change 90 days ago as per the contract.

Business Response: Initial Business Response /* (1000, 7, 2015/02/19) */ The complainant received a new stove, bath tub and A/C after they reported these issues to the Hidden Oaks community management. The complainant is still a resident at Hidden Oaks and the community has received no further complaints. We believe this issues has been fully resolved to the residents' satisfaction. Initial Consumer Rebuttal /* (3000, 14, 2015/03/05) */ To Whom It May Concern, I received the review of the case however I can't seem to access the response from the business. Over the course of the yr since I filed the complaint, the tub had been replaced however the leak behind the wall was not, the maintenance guy was very helpful in assisting with getting a new fridge and stove that works. Unfortunately yet again I was left wondering when a soft spot in the wooden floor in the master bdrm would be fixed. The manager waited 3-4wks after I reported a huge whole in the floor which rendered that bathrm unsafe to use. My boyfriend's leg went halfway thru the floor. The maintenace guy who came to fix it was very nice and did good work however it took 3 days to fix, 2 days that he was absent the manager pulled him away from our apt to paint speed bumps. Over the past 2 months I've been made to feel uncomfortable at my workplace as the manager here gets his hair done there. There have also been notes placed on my door about misc. fees he's trying to collect once again without notice in writing of policy or lease changes. I'm fed up with this place and I shouldn't feel unnerved at my own job. Final Business Response /* (4000, 16, 2015/03/06) */ The community was under the impression that ALL maintenance requests had been completed because they had not heard otherwise from the complainant until now. The community manager is contacting the complainant to schedule a walk-thru of the home to address if there are any outstanding maintenance needs. After the walk-thru the community manager will work with the complainant to schedule any required maintenance. We believe this complaint is now resolved.

3/6/2015 Delivery Issues
3/6/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: DELAY OF REPAIR ISSUES AND DOESN'T ANSWER CALLS OR RETURN CALLS AFTER LEAVING VOICE MESSAGES FROM FRONT OFFICE, DISTRICT MANAGERS, OR CORPORATE OFFICEFrom time of move in I have had a number of repair problems in which i've had little to no luck in reaching the front office of The Breakers to resolve my repair in a timely manner. This last repair issue started 2 months ago in which I had reported a leak under the master bathroom sink. When maintenance finally came to repair and stated issue was resolved, it began leaking again right after that. So once again I had to g up to the front office b/c you can never get them on the phone or get a return phone call from them about anything. So they sent out another repair person in which they stated that they would need to order me 2 new sinks for the his and her counter. During this week that it took him to repair the issue, I came home from work with No Running Water, and several days of pipe parts and chemicals all over my bathroom floor. Then after that was supposed to be fixed again, it started leaking again. They come to fix it and now I just noticed on Saturday 06/01/13 that there were little nats (bugs) and a horrible smell in the bathroom and when I lifted up my toilet paper rolls I noticed that they were all stained and some of my other supplies that I had underneath the cabinets. It was MOLD. Everything that I had under the cabinets has mold on it now and my concern is for my 1 year old infant and family getting sick from this matter. I was told by the maintenance person that he could not repair it on that Saturday but that he needed to rip up the floor base to repair. He then asked to use my Bleach and my rags in order to attempt to kill the bugs and smell which did not work. He stated that he would return to repair it on Monday in which no one never showed. So this makes 2 months of a leaky pipe issue and 4 days of mold and bugs that I have had to endure. All of this in which I deem completely unacceptable!!! Be late on a rental payment and you'll receive a phone call from them right away, but report a repair issue and you'll just spin your wheels in waiting for a resolution!

Desired Settlement: DesiredSettlementID: Other (requires explanation) I know that this is petty but I am a single mother of 2 kids on limited income. I had just taken my last few dollars and purchase the toilet paper in which got ruined by the mold and bugs and the bleach that the maintenance person used because he came out completely unprepared. The consumer would like for the business to fix the problem.

Business Response: Initial Business Response /* (1000, 7, 2015/02/20) */ The complainant had notified the community of some repairs her home needed and because of scheduling issues this complainant became upset. The issues found included some subfloor issues and leak issues, these issues were repaired. The complainant did request a new master bathroom vanity, but because there was nothing wrong with the current vanity the community management did not accommodate that request. The insects the complainant refers to were attracted to damp towels the complainant left under the vanity, the complainant was informed of this and we assume they remedied the situation by removing the damp towels to avoid attracting the insects. All necessary repairs were completed on this home and a concession was authorized to the complainant as our apology for any inconvenience in the whole matter. We believe this complaint has been fully resolved to the resident's satisfaction.

3/6/2015 Delivery Issues
3/3/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I recently bought a house from this property and they told me that the house was gutted and everything was replaced and the things that were not replace had been serviced, when in fact since moving in 5 months ago I have had a plumber , an electrician come out I have had to have my AC cleaned and my water heater replace. They also told me that I was to get a screened in back porch, paint my decks, cover the bottom of my front porch, and do landscaping. Nothing has been done they continue to tell me " oh well we will get to it" but I have had nothing done. I keep giving them there money hoping that something will get done but I have no luck This company has done this to a lot of people. I have talked to people that lived here and people that still live here. They need to know that this is unfair and not right. Product_Or_Service: House

Desired Settlement: DesiredSettlementID: Other (requires explanation) They need to be told this is wrong something needs to happen and yes I think I deserve some compensation on the things I have had to pay for since they lied and told me everything was good.

Business Response: Initial Business Response /* (1000, 8, 2015/02/19) */ The complainant moved out of the home on April 22, 2014. The community did a brokered sale of the complainant's home to a buyer. The new owner of the home has had no issues or complaint in regards to the home or its' condition. We believe this issue is resolved as the complainant is no longer a homeowner or resident of our community.

3/2/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Fell on hard times, applied for a city one time rental assistance voucher in Dec 2014 to help with Jan rent. Received a cure or quit notice with fees I lost my job in October. I applied for unemployment and was approved for $80/week. Fearing I could not make my Jan rent, I applied for one time rental assistance through the city of Davenport Iowa. I was approved for $450. I recieved my rent bill for 903 the last week of December. I called the leas8ng office on Jan 5 2015 to find out what my portion of the rent was. I was told $453. I purchased a money order and paid my portion. Today, Jan 6 I recieved a cure or quit notice in the amount of $514.28. I went to the office to find out why and was told by the office manager that they didnt get the check from the city yet and I had 3 days to pay it. I told her that she accepted the voucher in Dec and was informed by the city that it could take up to 31 days to get the check from them and she replied too bad. I asked for Corporate phone number and she replied look it up. I asked for the name of her boss and she said she is not in the office today never once giving me the phone number or name I needed.

Desired Settlement: Since ****** accepted the $450 voucher from the city of Davenport, I would like the late fees removed, and the cure or quit notice to be resolved.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ The city contacted the community in regards to the voucher for the remaining amount this resident owes in rent. The city is dropping off the check today to cover the remaining amount owed including the late fee. At this time no further action will be taken as the city is dropping off the additional amount due. Additionally, the community is consistent in their collection practices as they apply to all residents. They follow the lease to ensure all residents are held to the same guidelines equally and follow all requirements regarding collection actions as outlined in the lease and by Iowa law. Initial Consumer Rebuttal /* (3000, 7, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The city mailed the check to the leasing office on Ded. XX XXXX. It is neither my fault nor the City of Davenports fault that the check was not delivered by the 5th. The late fees should not have been assessed and the city of Davenport should have their $65 refunded to them. Final Business Response /* (4000, 21, 2015/02/27) */ The community did not receive the check from the city on the 5th, they receive the check from the city on the 7th when a city official hand delivered the check to the community manager. Because the check was not received before or on the 5th a late fee was incurred, the city was aware of this late fee and so they paid it in addition to the portion of the complainant's rent they had agreed to pay. Previously attached documentation shows that the complainant agreed to pay any late fees incurred if rent was not paid on or before the 5th, the late fee in question was in accordance with her lease agreement that she read and agreed to before moving into the community. Final Consumer Response /* (2000, 23, 2015/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/2/2015 Problems with Product/Service | Read Complaint Details

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Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ YES! Communities has received the above-referenced customer complaint number and appreciates the opportunity to respond. The consumer, ******* ***** lives in our Westmoor Community located in Oklahoma City. Specifically, ******* complains of general poor management and service conditions including trash in the community, water outages, lack of management response, and improvements vs. rate inequities. After reviewing this complaint, Westmoor Community has properly assisted all concerns addressed in this complaint and will continue to strive for improvements to service and quality into the future. A summary is as follows: 1-The community is contracted with Allied Waste for weekly curbside residential trash pickup. Allied Waste did not pick up trash twice over the holidays causing unsightly issues in the community. Management was in constant communication with the vendor to rectify the situation but was told that they were struggling with enough resources to keep up with the volume. Community maintenance personnel spent countless hours moving trash to dumpster/maintenance area in order to prevent further issues during the time of no trash service. Allied has now picked up all trash in containers and all extra trash due to lack of service. 2-Due to the extremely cold temperatures, the community has been experiencing a large number of water breaks. Unfortunately, the repairs cannot be made without short water outages. Management is doing their best to plan outages during the day when temperatures are warmer in order to prevent further freezing and while most residents are at work in order to minimize service disruption inconveniences. 3-Ms. *****'s complaint includes general comments about rates and lack of improvements, specifically damaged roads. Because of the magnitude of the road repairs required, since its purchase of the community in 2013, YES! Communities has implemented a 5 year capital plan to resurface the roads throughout the community. Significant progress has already been made in 2013 and 2014. Budget resources have been committed for Year 3 of the project which is planned for the summer of 2015. 4- There are references in the complaint about general lack of communication, availability, or responsiveness from management. Our on-site management office hours are Monday-Friday 9 am - 6 pm, Saturdays 10 am - 2 pm and Sundays by appointment. We also have an after-hours emergency response. At the home office we received a call from Ms. ***** on January 7t. She received returned call from the community manager that same day as well as from me. I left her a message which she has not returned. YES! Communities and Westmoor Community sincerely regrets any impact the service outages have caused our customers. We also remain very committed to community improvements into the future. Initial Consumer Rebuttal /* (3000, 7, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response stated is false in all context. 1) Trash was never picked up and remained at each unit until Allied picked trash up last Wednesday evening. At no time did maintenance personnel pick up trash. 2) Water issues have be ongoing with orange/dirt water for several years and water outages since spring of 2014 with constant low water pressure. At no time has there been a commercial contractor working on lines. This has resulted in having to replace hot water tank, washing machine, and now toilets and fixtures. 3) Drove park as of 1/12/15 and at no area could there be found road repairs!!!!! 4) Just because office hours are posted does not mean their is someone to speak to. Phone calls are always warranted with having to leave messages. I did receive a call from Barbara the manager of the park but I had left a message for the regional manager which again went to a personal cell phone and did not answer. I am unaware of any return phone call from Corporate office. Again No Rules or Bylaws are up held with this community. One trailer in particular which sits east of management office on main road. In no way follows bylaws or contracts of the outside appearance that ALL trailers are to follow. It has complete surrounding fencing, outlandish yard decorations, private garages built, walkways, looks to be a private commune. Would still like to see Trailers with proper skirting, debris picked up, fencing repaired, storage lot cleaned up and not to look like a junk yard. Porches repaired and not leaning and falling off trailers. Junk and broken down cars removed. Professional Contractors to make Water and Sewer Repairs. Maintenance men are not qualified nor licensed to be doing the work that is being preformed. After checking with the City of Oklahoma city in regards to legal repairs. The park is in violation with repairs if any and all work is to be preformed by licensed Plumbers or Water line contractors. I would be more than willing to photograph and send pictures of stated problems. Final Business Response /* (4000, 9, 2015/01/20) */ Given the long-term natural of this complainant's issues, the community and regional manager are opening up lines of communication to address all these issues through a series of visits and dialogue. Our management team has attempted to contact the complainant numerous times without success, messages have been left so as soon as the complainant returns the phone calls a meeting will be set-up to further discuss all of the outstanding concerns.

1/8/2015 Advertising/Sales Issues | Read Complaint Details

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Complaint: I have asked repeatedly for proper refund of Security Deposit. Community Manager has failed to provide itemized explanation of deductions. I placed (30) day Notice of Vacate on 11/1/14. At the time of vacate office was closed and no personnel was available to do a final walk through of property. I dropped off keys with a note of final vacate, and request to do a final walk through anytime the week of 12/1/14,in night drop box on 11/30/14. I followed up with the community manager, ****** ***** Monday,12/1/14, morning to ensure keys were received and schedule walk through. Ms. **** stated to me "that keys were received, but no walk through was required because I was not receiving my security deposit". I responded with a question of why. she further stated that "I was breaking my lease because it was expiring 11/1/15". I followed up with asking if that was so, then why was I charged a month-to-month last month 11/1/14. She stated that she would need to send this to the corporate office. I followed up with Ms. **** on 12/2/14, after not hearing back from her, to know the response from corporate regarding my supposedly 24-month lease aggreement, and she proceeded to state to me what would be deducted from my security deposit. never mentioned anything else regarding the 24-month lease breaking accusation. When I brought up scheduling a walk through,she quickly stated there was no need because maintenance had already did a walk through, stating that some touch up painting was needed, in addition, to some new blinds, carpet cleaned. She went on to quote prices stating that this would be deducting out of my security deposit, and that she would follow up with me with price quote for carpet cleaning. I followed up that conversation with her in a letter breaking down the proposed list of deductions. I took pictures of the unit before surrendering keys and there was no damage to the walls nor carpet. I lived in the unit for (2)years had minimal NORMAL wear and tear,and I cleaned the carpets and unit myself during my last 30 days on the property. I advised her of my tenant rights as a renter, and asked her to provide company policy regarding refund of security deposit. Ms. **** has not been a willing party to provide me with any company policies nor invoices to support the prices she has quoted me. I agreed to pay the final water,sewer,and trash bill (out of the $700.00 deposit),per Texas State Attorney General, the landlord may not charge for normal wear and tear on the premises and may only charge for actual abnormal damage. The city picked up the large/bulky trash on the 2nd trash pick up day on Friday,12/5/14. I have had several back and forth correspondences with Ms. **** via email, and nothing has been resolved. Monday, 12/8/14, I requested her supervisors information, and she forwarded me ******* ****** Regional Manager, telephone number. I have reached out to Mr. ***** on several occasions only to be greeted with his voicemail,and he has yet to respond. I call corporate office Tuesday, unable to make contact with someone I left a voicemail. I followed up on Wednesday, and spoke with the receptionist who stated she received my voice mail and has forwarded an email to ******* ***** and ******* ******** she would not give me their emails nor forward me to either party. She stated to me that I should hear something from the them. Later that evening, I received a check in the mail from Yes Investors in the amount of $323.52 Reference: SEC DEP REF. There is no itemized explanation of the deductions from my original $700.00 security deposit. This is ridiculous that I can not get any corporation with getting a fair, just exact figure in which the company would refund MY security deposit. I have been a good tenant. I paid rent on time, the unit was primed to be back on the market with NORMAL maintenance from NORMAL wear and tear. The treatment I have received has been unexceptional. Yes Communities and ****** **** have acted out of poor business practices, and I demand itemized explanation for the deductions or refund of the rest of MY security deposit less the final bill.

Desired Settlement: I demand a full itemized explanation of deductions from my security deposit, or the remaining money due me of my security deposit less the final water,sewer,trash bill.

Business Response: Initial Business Response /* (1000, 5, 2014/12/19) */ On December 1st, 2014 the community manager spoke to Mrs. **** confirming she did receive her keys. On December 2nd, 2014 the community manager spoke to Mrs. **** again and told her she would be receiving her deposit back minus the last and final water bill plus whatever damages are in the home when the community manager did the walk through that afternoon. Later that afternoon the community manager spoke to Mrs. **** and let her know in detail about the damages and costs to repair the damages and she also explained again about the water bill. The community manager told her about the blinds and the carpet had bleach and other stains it also smelled like pet urine and paint touch ups that the community would have to do and the cleaning. Mrs. **** disagreed to the charges and said they were all normal wear and tear, however they were above and beyond normal wear & tear which is why the cost was taken out of the security deposit. The community manager sent Mrs. **** a copy of her lease where she signed and initialed agreeing to being billed for damages in the home and also about the trash being her responsibility not the responsibility of the community. Attached are pictures of the damages found in the home upon the final walk-thru, you will also see a picture of the shed that was left full of trash. These make up the charges that were deducted from Mrs. ****'s security deposit refund. The former received back the amount she was due and the community will not be refunding anything further.

1/8/2015 Delivery Issues | Read Complaint Details

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Complaint: I have not received my security deposit. I am active duty military member that transferred in June. I Emailed office in October, no response yet. I rented from this community for a year and a half. I had no real problems, just some minor maintenance issues that were resolved. However when I moved out I made sure I looked over the requirements that had to be completed to receive my deposit back. I wasn't physically able to clean the home myself so I got professionals to do it. (I have receips) I am military and I move around alot so I know what was required. The day I turned in my keys, there was a potential renter whocame by and even look at the home and said it was very nice, I'm pretty sre she is the current tenant. That day I was told by the manager to expwct a check of atleast $700.00 (rent was $850.00) because of the $100.00 thats taken off for repairs. I transferred out of state and I called the office back in August and was told that it was being looked into. I called back in October and was asked to send an email. I sent an email on October 13, 2014. I have yet to get a response. There was no damage, I didn't own any animals, no one smokes in my family and we are not dirty. I actually put that I would recommend the community on my srvey before I left, as I stated, I had noajor issues. Maybe the problem clearly is management not able to track everything and help is needed in the office. However I would really like to receive the money that is lgally mine in writing. Thanks

Desired Settlement: I just want the $700.00 I am supposed to receive.

Business Response: Initial Business Response /* (1000, 5, 2015/01/02) */ This former resident is due her security deposit refund, the refund was processed back when she moved out, but was lost in our system and therefore the check was never printed or mailed. We have submitted her security deposit refund request back through our system and the process will be expedited and we hope to have her check in the mail early next week. We are sorry this former resident has had to wait so long for her refund, our customer service department was unaware of this issue until now. This matter will be handled with great urgency and she should have her refund check in hand next week. If her forwarding address is different from the address she used on this claim she should email her current forwarding address to ********************************* Initial Consumer Rebuttal /* (2000, 7, 2015/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very satisfied and I accept the response from Yes Communities.

1/6/2015 Problems with Product/Service | Read Complaint Details

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Complaint: My hot water has gone out 6 times in 3 weeks. They have messed around resetting things and not really fixing the problem. Each time the hot water has gone out, they have sent one of the maintenance men. All they did the first 4 times was reset something. The last time, he changed on thermostat, and there are 2 thermostats. I still don't have hot water. I have a call into the office today to let them know it has gone out again, but I don't have much hope they're going to fix it right.

Desired Settlement: I just want the hot water to work. Whether it needs a new water heater, new elements or whatever. I think they need to hire a professional to check this out rather than just a handy man at this point. I just want hot water. I would also appreciate a reduction in rent for the next month to reflect the problems I've been having.

Business Response: Initial Business Response /* (1000, 5, 2015/01/02) */ After previous attempts to fix the water heater, the complainant's water heater was replaced on December 19th, 2014. At that time the complainant seemed very happy and to our knowledge there are no further issues. Initial Consumer Rebuttal /* (2000, 7, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the repair. However, the water heater was NOT replaced on Dec. 19 as stated. Several repairs were made, and a new water heater was installed on 12/29/14.

12/8/2014 Problems with Product/Service | Read Complaint Details

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Complaint: Lied about process. I called before going to the one in dallas, tx. I inquired about deposit, cost per month, application fee, and the process of theaapplication. They said the application fee was 25.00, the monthly cost was 685.00 a month, and they do a renters credit check dated back 2 years. They did a hard check dating back over twelve years stating that because of a repo years ago thatmy deposit would be 900.00 which was initially 599.00. They did not contact my previous landlords and decided to take it upon themselves to do whatever they wanted. This is unacceptable. I contacted the corporate office and they returned my call stating that they do a hard check on everyone before approval. This i know is a lie as i know someone who lives there and they did a 2 year rental check as they was supposed to with the other person. Also when I went out there the rent went up from 685.00 to 715.00. I let that be and said ok but now they have took it too far and I requested my application fee back since they presented false advertising. They stated that they would not. I am contacting you today to get my 25.00 back since they cannot conduct business in an appropriate manner as well as falsifying information to a citizen.

Desired Settlement: I am seeking my 25.00 back

Business Response: Initial Business Response /* (1000, 5, 2014/11/24) */ This complainant was told that when processing an application, our communities need their last 2 years Residential History and their last 2 years Employment History in addition to running both a credit and background check. However, that doesn't mean the community only pulls credit reports for just the last 2 years. The communities pull full credit reports on all applicants. This complainant assuming the credit report was only pulled for the past two years was simply a misunderstanding on their part. That being said this complainants credit report came back lower than what a community would normally approve but because of good employment history and a good reference from a previous landlord the regional manager did an override on the credit scores to allow the complainant to move in pending they putting down a higher security deposit. When the complainant asked why they would be required to put down a higher security deposit than standard, it was explained to them it was due to their credit. The community apologizes this complainant misunderstood the application process; however, the application fee was used to cover the cost to run both a credit and background check and is non-refundable. This complainant has the option to move into the community if they choose, but the application fee will not be refunded.

12/3/2014 Problems with Product/Service | Read Complaint Details

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Complaint: view attachment

Business Response: Initial Business Response /* (1000, 10, 2014/11/21) */ The community manager spoke with the complainant, Mr. ****** today, November 21, 2014. She went over his ledger with him and explained to him that there were no late fee charges on his account that he had been required to pay. The community manager did find a couple of late fees from 2013, but they had already been credited due to the payments being charged to the ledger on the 6th after he had left the payment in the night drop. The community manager discussed the complainants $200.00 concession. He is no longer wanting a credit or his money back. The community manager also resolved the water bill issue a couple of days ago. The complainant wanted to know why his water bill was increasing. They determined that there was no leak in the home or in the meter. The community manager advised him it had to be his usage and he confirmed he is not the only one living in the home now, he has a roommate which is likely the contributing factor to his water bill increase. The complainant felt as though no one really showed that they cared. He also was unaware of of the new management, he is fine now and the community manager told him if any more concerns arise to feel free to reach out to her personally. To our knowledge this complaint has been resolved to the residents satisfaction. Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Part of the response is factually wrong...and I wrote a letter and mailed it in response. I am now following up to let the park save face...BECAUSE...I noticed later (after writing and mailing my letter) that the dollar amount on my lot rent was set back to what I consider fair. My complaint started out about the large increase in my water bill...the water usage had jumped three fold, the dollar amount for the month jumped over $10, and followed the next month over $12that is when I filed my initial complaint. Now it has been adjusted to where it was before my complaint. I have no clue why the park had my account so off base, because my water usage has not changed. I have had no roommate for over a year even though the park has in its records that I have one...Well, anyway, I had not noticed that the dollar amount had been adjusted in my favor until I compared my rent bills for the past three months. I am sorry that I did not notice this before writing the latest complaint and mailind it just before the holidays began.

12/1/2014 Problems with Product/Service | Read Complaint Details

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Complaint: Extremely late and unsafe/unsecure repairs by YES! Community maintenance staff at ********** ******* in ******* Il and irresponsible community manager On May 30th, 2014, it was acknowledged by community manager **** ******* at ********** ******* that we had a back door in need of repair or replacement during a monthly inspection at our rental home. Per policy, we are to be notified prior to work being done to set up a time to have additional maintenance completed, or to have staff on site if maintenance has to leave the home and no residents are home. There was no prior notification of any kind before maintenance showed up, Thursday, October 9th, around 10am saying they came to work on our skylight and if they had the measurements right, a new back door as well. They left for lunch at noon, without saying anything to my wife and propping the old door against the house blocking the doorway, but leaving enough room for either of our cats to escape. They came back after an hour, continuing to work on the door, and left again about 2pm, again not making it known when they were coming or leaving. My wife had to leave our home at 2:20pm to get our kids from school, and our home still unsecured. Not feeling comfortable with maintenance working without either of us, or staff at our home, we asked **** to not allow maintenance to return until we did. My wife keeping me informed while I'm at work, I called**** after my wife spoke with her to find out why this turned into such a fiasco. She said that the procedure for maintenance coming was to just show up unannounced and if no one is home then to call. This is OPPOSITE of what policy states in black and white. I told her that what she said was not what we were previously told. I also told her there was practically NO communication between maintenance and my wife the entire time. On top of this, it had been over 4 hours to install a door and it's not even installed correctly! When my wife was at the office talking to **** prior to getting the kids, **** told my wife that she would have to track her staff down. I told her when speaking on the phone that this behavior from her staff is totally unacceptable, especially for us paying over $820 per month for rent! She apologized for the lack of communication. I told her the bigger problem is that our home is wide open for ROBBERY! Our back door can't latch shut let alone lock, and there isn't a deadbolt on it like there should be. Who's to say someone couldn't just enter our home and steal something or hurt our family?? Maintenance showed up again around 3:30pm to continue work, and told my wife before leaving around 4 that they would be back to touch up paint the next afternoon. They never called, nor showed to finish the work. At the time of writing this, our door, no matter how hard we slam or push it, will not latch shut or lock at all. We are TOTALLY dissatisfied with the entire maintenance staff and the community manager, for their in abilities to do their jobs as proven on multiple occasions.

Desired Settlement: Replacement of inadequate community manager and entire maintenance staff. Also a door that is installed PROPERLY.

Business Response: Initial Business Response /* (1000, 5, 2014/10/17) */ On May 28, 2014 ** ****** installed a new air conditioner for the Mr. ********** At the time the resident was not home so the Assistant Community Manager, ******** ********** let the vendor in and waited out back and noticed the back door needed repaired. The Assistant Community Manager did a work order on May 30, 2014 and marked it completed on 06/27/2014. The maintenance staff and the Community Manager did another Gold Key Service inspection on 09/24/2014 and found the back door needed replaced. The Community Manager let Mrs. ********* know that she would order a new door and would be replacing it when the order arrived. Mrs. ********* was at home the day that the door was to be installed and she allowed entry. The staff mounted the door so that it was secure enough that their pets could not exit the home and took a half hour lunch. While maintenance was at lunch, Mrs. ********* came to the office and stated that she had to pick up her children from school and did not want maintenance in their home until she arrived. Mr. ********* then called and said he was not comfortable with the door not being finished while no one was in their home. The community manager let him know what his wife had requested they not complete the job while she was away, but also asked what would he like them to do. He said he would contact them back when she returned. He called the community manager back to let her know his wife had returned so the community manager instructed the staff to complete the door. If there is an outstanding maintenance issue with the door not being installed correctly; Mr. ********* has not let the office know that a work order is required. Another Gold Key Service is scheduled for the *********'s home is today, October 17th, where the community manager will personally inspect the door with whomever is home. Initial Consumer Rebuttal /* (3000, 7, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) All but the last sentence of the first paragraph of the response has absolutely nothing to do with our complaint. On October 10,2014, the maintenance men at ********** Community(***** & ***) showed up at our door stating they were here to "fix the skylight in the bathroom and, if they measured correctly, a new back door to put in". They did not communicate as to when they were going on lunch break, but I heard them leave around 11:30-11:45 am. They did not secure the door well as they just propped the old door up over the doorway leaving a space big enough for a kitten or cat, of which we have both, to escape through. The maintenance men are well aware that we have cats. The maintenance guys came back around 1pm and worked until 1:45, still not having finished the door. The door was in the frame but did not latch or lock. They then left again for whatever reason, as they did not communicate anything to me. I stopped at the community office at 2:15 pm to advise the Community Manager that I had to pick up my kids from school and would rather they wait to finish when I returned. She replied that she would have to "track the maintenance guys down" because she didn't know where they were. After being made aware of the situation, my husband called **** from work and expressed being very upset at the lack of communication between the maintenance team and I, but more over the lack of consideration for security of our home, as it is their responsibility! She acted like he wanted her to go against what I had said regarding the maintenance guys working while I was gone, which was not at all what he was saying. He also expressed to her that we are not paying a substantial amount of rent each month for no communication and incorrect work to be done. They showed up later with one last piece but the door still did not latch or lock, which the maintenance men knew when they left. They also did not install a dead bolt lock. On Friday, October 17, 2014, ***** showed up with a new door knob and was told by **** to just replace the latch so it would work. She didn't show up for almost an hour after ***** did. After messing with the knob for a couple hours longer, **** said she would call a contractor to fix it. However, around 4:45 pm, as we were getting ready to leave our home, ***** came in our back door unannounced. My husband asked him what he was doing in our home. When he replied that he was there to place a slide lock on the door, my husband made it very clear to him that he is NEVER to just come in to our home or anyone else's unannounced, EVER!!! ***** said that this truck was parked out front. My husband said that for one, we cannot see that, for two, that doesn't excuse anything, and that he should ALWAYS announce himself!! During this entire confrontation, ***** had the "deer in the headlights" look and completely did not know how to react. ***** then continued to put the slide lock on the back door. However, he said it wouldn't work on the correct side, so he proceeded to install it on the hinge side of the door. This would do absolutely NOTHING for our security!! Also, **** did not do the Gold Key Inspection as she previously advised. Since these actions were NOT working either, we informed ***** and the Admin Assistant, ******** ********** who was with him, to go ahead and leave. ******** then called **** and advised her of the situation. Unfortunately **** took away ALL decision making authority from ********. This only prolongs the process for getting anything done. On Saturday, October 18, my husband got a call from ******** around 11:00 am advising that there were 2 contractors to work on the door and needed our ok for them to go in the house with ********, which we gave. We were informed the contractors took one look at the door and would not touch it. They were told by **** only to install a dead bolt lock in the door, but the door was installed so crookedly and poorly that it would never line up correctly to work. As of this date, October 26, no more has been done about the door. We still do not have a dead bolt lock, as IL State law requires in mobile homes, nor does it shut correctly and latch or lock. We do not trust either of the maintenance staff to correctly fix ANY issues, nor trust ANYTHING that our community manager says. We have absolute ZERO trust in ****. The only employee that we have/had any trust in is ********, whom was let go by **** on Friday, Oct. 24, 2014. Final Consumer Response /* (4200, 11, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of this date, 11/6/2014, we still have not had any fixes for our door.Also,we have found2 roaches in our home. ******* told **** about and showed her a bag with a roach last Wednesday, October 29th. She said she would get us some Home Defense spray. She came by our house Monday, November 3rd to tell us of a meeting with the regional manager and did not mention nor give us the Home Defense spray. In summary, nothing new has happened with our door, and we now have roaches, which has been brought to ****'s attention. She's had 2 opportunities to get us the Home Defense and yet she hasn't. Final Business Response /* (4000, 13, 2014/11/14) */ On October 18, 2014 Home Maintenance, an outside vendor, put in a new lock to secure the back door at Lot **** for the complainants. The vendor confirmed that the door and locks were all functional when he was finished. The CM spoke with *** *** owner of Home Maintenance and he assured her that the door was locked and secured when the job was completed. An outside vendor was used to ensure the resident couldn't continue with claim that the community staff was not properly fixing the door. If any new issues have occurred with the newly installed door, the community needs to know specifically what these new issues are so that they can address them. In regards to the pest control situation, the regional manager has reviewed the lease and there is nothing in it that indicates the community is responsible for pest control, the only thing that references pest control is the attached release form that states the resident can't hold the community responsible for health issues if the community DOES provide them with chemicals to address pest issues or hire a company to address the issues. Typically if a resident moved in and the problem was pre-existing the community might take care of the issue or they would offer services/spray as a courtesy. The regional manager also reviewed the move in inspection form from the complainant and nothing states roaches were a pre-existing condition, but the community is will to offer roach spray as a courtesy and the complainant can pick that up in the office at any time. Pest control issues that are caused by resident lifestyle are not within the communities control and if pest control issues are caused by a resident the community has the right to hold a resident responsible for the cost to remedy the problem. On the next Gold Key Service inspection, the community will note any observations that may be causing or prolonging a pest control problem and that may prevent standard treatment from working. The regional manager has scheduled to be at the community next Wednesday, November 19th and will be available to speak with the complainant at that time and review the lease and any concerns they have as well. The community will continue to address lease concerns and issues as quickly and efficiently as possible to minimize any inconvenience to their residents. For any issues not outlined in the lease, they'll do their best to assist the residents as best they can.

11/10/2014 Problems with Product/Service | Read Complaint Details

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Complaint: the manager **** ***** at ******* at the ***** ***** Texas,is unprofessional,dishonest and taking advantage of my mother in law (senior citizen). My mother in law purchased at home from an owner on 10/16/14, **** (mgr) had her submit application for credit check and fee. She was approved. My husband attempted to pay lot *** ******** ** rent on 10/17/14 and the park refused. Said that mgr had not moved the previous people out therefore they could not move her in. Then mgr said she did not owe the trailer. Eventhough we have all the paper work , notarized bill of sell. Since that time the mgr has attempted to go behind her back and by home from original owner, tried to pay my husband 250.00 (which is not what we paid or invested in it) out of his pocket for the trailer (telling my husband the loss will have to be a hard lesson for him to learn), then filed abandonment on trailer the week of 10/27/14. He did not notify anyone of this filing until my mother in law attempted again to pay the lot rent/deposit on 10/30/14. Part of the agreement with seller is that we would pay 1/2 of the back taxes owed on trailer. We had appt set up to pay taxes and transfer title for 10/31/14. However since the park mgr has refused to let her sign rental lease we have been unable to move forward in this transaction. Due to him filing the abandonment -we cannot move the trailer off the property. There are several more issues with this park and Manager that goes far beyond this issue. He has in appropriate relationships with tenant in exchange for paying their lot rent/water bills. He is constantly yelling and cussing at workers in front of other employees/tenants.

Desired Settlement: Yes Communities can either rent the lot to my mother inlaw and not charge her a deposit or back rent due to their lack of professionalism or buy the trailer from her for $1000 which includes the purchase of trailer and clean up fee and refund her application fees. But they are not going to steel it out from underneath her.

Business Response: Initial Business Response /* (1000, 5, 2014/11/07) */ It is our understanding that after talking with the regional manager, this complainant has decided to revoke their complaint they submitted into the BBB. That being said if there are any further issues this complainant should contact their community or regional management to discuss and work to resolve any issues. Initial Consumer Rebuttal /* (2000, 8, 2014/11/10) */

10/20/2014 Problems with Product/Service | Read Complaint Details

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Complaint: Asked community to refund application fee because it has taken 3 weeks to process and it is still not approved. My fiance and I went to the ************* community in San Antonio, TX. We filled out an application to be approved to rent to buy a home. However our application is still in "pending" status. We have lost an opportunity with 2 homes in this community because they have not approved our application. When we call and ask about it they say everything is ok that they are just waiting for the system to approve the application. (It's been 3 weeks) Today my fiance went there to request our application fee back because they were taking so long and when I told us they wouldn't do that. Their story as to when they received our application and payment also changed. Then they also mentioned that the reason why the application hasn't been approved is because of my credit history. When my credit history is just fine. Not once did they mention this each time I called to check on the status of the application. The manager at the location lied to my fiance about when we submitted everything and all the paperwork we filled out with the application payment.

Desired Settlement: I want the refund of $80.00 for the application fee.

Business Response: Initial Business Response /* (1000, 5, 2014/10/03) */ This complainant filled out an application on September 20th and the application was processed on September 30th, after the community manager called this complainant to see if they still wanted us to run the application given it had been ten days since they initial filled out the paperwork, the complainant still wanted their application ran and so it was processed. Unfortunately the application was not approved, if the applicant would like a reason for denial we can have one provided in writing to them by the third party vendor that does our application processing. The application fee of $80 they paid covered the cost of processing the application and therefore cannot be refunded. We do apologize that this applicant was not approved, but we did check with them before running their application and they did instruct us to go ahead and run it. Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never informed of the denial. Each time I called to check on the status of the application I was told everything was good and they were just waiting for the response. That I would have a response by a specific day/date, which did not happen. That was told to me twice, until my fiance went up there to talk with them. Final Business Response /* (4000, 9, 2014/10/08) */ The community manager did call this complainant to let them know they were not approved. The community manager had said she would see if there was anything more she could do, but after reviewing the reasons for denial unfortunately there was nothing more that could be done. This complainant will be getting a letter from our 3rd party vendor that does our application processing within the next week or two with specific reasons as to why they were not approved. Again we do apologize this complainant was not approved to live within one of our communities, but their application was processed as they requested and therefore the application fee cannot be returned.

10/6/2014 Advertising/Sales Issues | Read Complaint Details

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Complaint: have not ben paid for tree removel. 6 monthes overdue cant get paid thay say thay dont have home ofice phone # and thay dont answer my calls or return my calls.have talked to **************** manager 2 times and got nowhere.

Desired Settlement: i would like the amount they agreed to pay me 950.00 6 monthes ago.

Business Response: Initial Business Response /* (1000, 5, 2014/09/23) */ This vendor's original invoice never made it through our accounts payable approval process for some unforeseen reason. We apologize sincerely for this inconvenience and are having his check overnighted to the address on his original invoice. He should have this check by tomorrow afternoon.

9/29/2014 Advertising/Sales Issues | Read Complaint Details

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Complaint: Failure to return agreed upon deposit after property manager already told me she would. Poor maintenance at property. Invasion of privacy. I rented at "*************" Yes property in Schertz Texas for 6 years. Upon move out I was told by the property manager I would receive $275 of my $550 deposit back. They claim there was a hole in the wall. The imperfection was actually caused by a water leak and the company never repaired the wall after they stopped the leak. But they have not yet, as of this date returned ANY of the money. They also stated the rental had flees and I don't even have an animal. Over the course of my rental I paid more than $40,000 (on time every time) and in the end they stiffed me for a few bucks. During my stay there the maintenance guy stole a $375 watch upon a GOLD KEY inspection and after that they still would not allow me to change my own air conditioner filter (this is what GOLD KEY is) and never offered to pay me for my Fossil watch that was stolen even though the employee was dismissed shortly there after.

Desired Settlement: $650.00

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ This former resident's security refund deposit was mailed out yesterday from our bank to the following address: ******************************** XXXXX. The complainant should be receiving the check within 2 weeks. Attached is an itemized list of deductions taken from his security refund deposit, the $225 charge was for pest control to rid the home of fleas, which the complainant was aware of at move-out. Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not address all of the monetary issues in my complaint. Furthermore Yes properties made every effort to keep my deposit and did not follow Texas guidelines by sending me my deposit back within the 30 day period specified by law. I had to call them multiple times and file a complaint to get them to make excuses and eventually send me a part of the deposit. They also made no attempt to address maintenance issues in a timely matter or help me recover the loss suffered when an employee entering my house stole my possessions. Even if the response about fleas was true (which it is not) in what world does an exterminator charge $225 for 600 square feet. The file address attached is directed to that individuals hard drive and cannot be opened. Final Consumer Response /* (4200, 11, 2014/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is a copy of my notice filed at the end of my lease in February. I moved out in August. This is just more of this companies excuses for dodging their duties. "*****, The new neighbors next door have been causing a public disturbance and damaging your property. They were outside screaming and pushing/choking one another yesterday morning (Sunday) at 6AM. They have 5 children in the home. Someone called the police and ******* PD responded with multiple units. This is the 3rd or 4th incident since they moved in last month. I lived in peace with my neighbors for many years and have been happy with management and maintenance of the property. But I cannot stand to have a crazy neighbor coming to my door at night asking me for cigarettes or a jump start and causing a public disturbance every week. I like to be neighborly but I don't even know those people. My lease is up in February and I do not wish to renew it. Consider this my 30 days written notice of going month to month until my new house is completed. " Final Business Response /* (4000, 13, 2014/09/26) */ We understand that Mr. ******* notified the prior Community Manager, ****** ******** in regards to his plans to move out. However, he deposit was not returned in full due to pest control for fleas that had to be done to the home to make it habitable for the next tenant. We have returned the appropriate portion of the deposit minus the damages and the check has been cashed by Mr. *******. We feel this issue is fully resolved and no remaining funds are owed.

9/17/2014 Problems with Product/Service | Read Complaint Details

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Complaint: the manager and his employee took $80 from us then lied and then never did their jobs. we did what they asked us to do. and they did nothing we applied at ******* at the lake in texas. we told them what kind of money we make and about a with our bankruptcy the sales person said he spoke to the manager all looked ok to them we just need to do a full app and give them $80 for the fee. so we did. our landlord said they have never called nor did they call the other two older landlords. so i called them they kept telling to call back to talk to "****" he was never available or would take my calls. we told them my wife was on unemployment they said at first that was ok. as long as we make 3 times the rent we do by over $100 per month. now that i did not want a 3 bedroom we need a 4 bedroom do to we have 6 kids we need 4. now its they can not accept employment as pay.I strongly feel that sense we are out of state they took advantage of us.

Desired Settlement: All I want is my $80 back for services not rendered and or completed by them as for what they said they were going to do.

Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ We do apologize this applicant feels as though they were mislead in the application process, unfortunately the community office cannot be positive whether or not an application will be approved until they actually run the application. That being said the community office is willing to refund the $80 application fee by form of a visa gift card. The applicants can call the community office at XXX-XXX-XXXX to make arrangements for the gift card to be mailed to them or picked up from the community office. Again it was not the intention of the community to mislead these applicants. Initial Consumer Rebuttal /* (2000, 7, 2014/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) please reevaluate the mission statement. also please make sure that the managers make phone calls or speak to customers not make others do it. last unemployment insurance is a income, yes it is a 6 month temporary income but it is income for that time and day. you nor i can predict the future and to hold that against a person is morally wrong. the fact being is my wife has a job waiting for her in texas she is waiting for her nursing license to be transferred and then she can be put on the payroll once we get there also. but thank you for the fast response and the best of luck to you.

8/18/2014 Problems with Product/Service | Read Complaint Details

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Complaint: I lived in ******* at lakes for almost 5 years. Maintenance always a problem. But since i complained to corporate office and a dog bite issue. Problem I HAVE REPAIR ISSUES SINCE DAY ONE BUT NOTHING LIKE NOW. WE HAD A NEW MGR TAKE OVER JAN OF 2013 AND I GAVE HIM A MAINTENANCE LIST IN MARCH SAME YEAR. EVERY COUPLE WEEKS I WOULD CHECK AND SEE WHAT WAS GOING ON WHY NO ONE WAS COMING AND FIXING ANYTHING ALWAYS AN EXCUSE. HAS WINTER GOT HERE IT WAS FREEZING IN HERE AND I HAD CIRCULATION ISSUES AND WATER METER ISSUES ( bad meter reading on their part for over a year)Still hadn't gotten any repairs done and its been 9 months since I've gave them my repair list. Now keep in mind their was right at 20 things and out of those 7 or 8 were health and safety issues. Well after getting my second straight 400 electric bill both were highs for me due because of improper windows and circulation etc. I called their corporate office I left a message and someone got back with me next day. voiced my concerns to this supervisor. It wasnt 20 mins after I hung up the phone with the supervisor someone was here doing repairs. Alot of stuff they put on or half of what they did I didnt ask for even though i appreciate it but what they did do i signed of on it, but that wasnt all that needed repaired only what the maintenance men did do. This was in Jan of this year 2014. So I still had about 6 to 8 things needing done and a couple of things break since. 1. My bathroom didnt have hot water in over a year in sink and then the shower breaks and this was mar. So now I have a whole bathroom non-functional. 2. I have several soft spots in floor they know about. One recently got so bad they it started a whole by the front entrance inside the house which progressed into over the size of 2 footballs and you can see the ground. I let them know about this in March nothing has been done. Now in Sept of 2011 my son was bit by a dog out here running loose like they are good at doing. I got a letter around the end of April or beginning of May stating there was a dispute resolution between me and redwood in June of this year. Now keep in mind I've lived out here for over 4 and half years and never have got a complaint or citation. I got 3 complaints 2 of which were the same thing not one week later. The First one was about have my dogs which have been here before i even moved in. I paid a 250 deposit on them. In fact the mgr tried charging me a pet fee when he first took over and i told him that my lease had 0 dollars on it for a pet and he said it was 25 dollars but he pulled up my brothers lease who had this place before me, but since i paid or she took 650 of his deposit and put 250 on it has a pet deposit my lease read 0 and i took it up there and showed him. I told him the same thing he said he couldnt see where they applied it has a pet deposit but my lease had 0 so he wouldn't charge me anything but if he didn't find paper on deposit that my new lease would require a pet fee. I told him alright if he didn't find I would just give him away. So I signed a new lease in Aug 2013 no pet fee. They started charging me again when I started complaining to corporate and the court date was approaching. I recorded ******* so im aware she knew about the court date and this was may 24. Ask her why repairs wasnt done and she was like we did those in feb. I was like no all of them and again told her about the hole, no hot water, smoke alarm, backed up sinks, leak in other bathroom. I asked her why after repeated attempts cant i get them fixed and she proceeded to ask about me paying pet fees. I told her im not paying for pet fees. She tried to say well i signed off has not having pets and that they didn't know i had any pets. I was like really. I was like **** and her ******* both knew. 20 mins after i got off phone i was given a notice of non-renewal of lease. ******* told me to call **** that following monday (this was on a sat). When I called to talk to **** on monday all i got was a rude person who said he had nothing to say to me. I Also contacted the city of wylie in jan and the first week of may. Now i face eviction.

Desired Settlement: I want the minimum and that is for them to follow the which is they have to allow 6 months to pass after someone call a governing agency over repairs. I told them I would pay them them the 25 dollars that is on the community guidelines, but the mgr and mainly ******* is saying 40 dollars for an additional pet. I was like well if you can show me that somewhere I would pay it, but I wanted to see it written has a policy. They were like no i was going to pay it based on just because of thats what they say it is and they didn't need it wrote down. Now this is where their bad customer service skills got even worse because they looked like pit bulls ready to attack. Keep in mind i recorded this conversation and this was at the office. Its not who I'd want has my team. ******* was mad one because for about a month she said i had signed something that when i got down there it turns up I didnt initial it and that was the community policies on pets or in general. When i saw and ask pointed it out to her she was like it is the same has the one when you moved in. I was like well mine says 0 and the other 25. Not one had 40 dollars on it. So i proved her wrong. I told them i was like yall expect every nickel and dime but i cant get none of my maintenance issues done. I still don't have my maintenance done. So because I had to call corporate office on them in may and called code enforcement on them, along with the mediation hearing in June they sure look suspicious not giving me a renewal especially after trying to sell this place to me twice in the last 2 years. Also along with the fact for 53 months i don't get one violation. I complain to corporate and the city about repairs. I get 3 violations in 3 days and one of those days they are closed. Was'nt even allowed to rectify the problem. I don't want to be evicted because I will fight this anyway and I will take it to the next court level on a appeal if I have to because it isn't fair just because this mgr **** out heres ego is bigger than his pride. So I want to be able to stay here until the end of October it don't have to be a lease, but that will be 6 months after I complained to the city code enforcement, also when I complained to their corporate office about my my repairs

Business Response: Initial Business Response /* (1000, 5, 2014/08/11) */ Attached is documentation that shows this resident signed off on several maintenance items back in December of 2013. If this resident had more maintenance concerns they were not brought to the attention of the community management. Also attached is documentation showing this resident was late on their rent payments 7 out of the 8 months in 2014. While we are not required to give a reason for non-renewal of a lease, we are unable to rent to residents who are consistently late on their rent payments month after month. We wish Mr. ***** the best on his future endeavors, we are simply acting within our lawful right as a landlord in regards to not renewing his lease. Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because rent was overcharged on all of those months because they were not reading the water meter in most of those months and were overbilling me and i would try to get them to replace it or fix it more than 2 years especially the last year cause it had been worse it finally got replaced and then 2 months late they started charging a pet fee which i already have in complaint they knew about i already paid deposit and they were trying to overcharge so this late stuff is so wrong its just trump up. I was more late when i first moved in years ago and the have had no problems with a lease renewal, it just seems funny after 5 years and a lawsuit and the city being called because they wouldnt repair things. Also has stated in my complaint i did sign off on that and that was the one half the stuff on their wasnt on my list and the rest never got fixed and still havent. I have documented proof i have let them known at least since May of these others and just like times before they fix some stuff say they will be right back and never see them again. Then when i call back asking whats going on they want to make me the bad guy. This is what their team is tell their corporate office and their corporate wont even give me the time of day and i have documented conversations which mgmt team is rude with me very rude and knew about this maintenance issues. So if the want to accept an excuse thats fine. Went to court on eviction yes they can not give you a renewal but doing it when they did sounds awful iffy. So I appealled the eviction and I will let the next judge hear it. The first court i counldnt counter it because of how they have it set up but on the appeal i can stay here has long has i pay, I will ask the court for relief from this place unless the corporate office wants to talk to me and resolve this and I will maybe not get my repairs done, but this whole time and all the stress and the way they have treated me because of it wasnt deserved. So we will see what a jury says. I was going to move at the end of year but im on limited income and they wont give me my security deposit back because of all the minor repairs over the years they have neglected so i will counter on suite for moving expenses has well because I should have to rush because they were unhappy about losing in mediation and the city being called. If they were doing their jobs in the first place they would of resolved all of this issues in the first place, but use excuses instead just like not hearing from no one from corporate about this. If i was so bad why did i get a card from the same rep from corp who tried to sell me this place just 3 weeks ago trying to sell me it again on their property. So its just a smokescreen. Final Business Response /* (4000, 10, 2014/08/14) */ This complainant was credited for water charges in both January and February of 2014. This complainants comment about having more late payments five years ago than currently is inaccurate, he only had 1 late payment in 2011, 3 late payments in 2012, 3 late payments in 2013 and then 7 late payments in 2014. His payment history has drastically worsened over the past 3 years. In accordance with the Texas Leasing Guidelines, Chapter 94, a landlord has the right to choose not to renew a lease as long as they give proper notice. Attached is documentation of the Texas Leasing Guidelines, as well as the notification this complainant received via certified mail. While this complainant was allowed the ability to file an appeal, the community was well within their judicial rights and therefore we do not see this judgement being overturned. YES! Communities supports this community's decisions and there is no further need for discussion as the response will not change regardless of whom this complainant speaks with at the corporate office. Final Consumer Response /* (4200, 12, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. If you lookat feb yes they credited me with the 55 water bill after i paid rent late because of it. I couldnt get it straight from the office ******* said there was nothing she could do about the water but they didnt take it out of late status. May 24th is when i got the non renewal so how can they even use june, july, and aug has the months has an excuse for not renewing. They werent paid all the way up and i have been in late status since may when bogus pet fees starting raking up. Its funny when i was told by ******* in may and have on recording with her consent stating that i will pay the pet fees or remove the pets or i will be removed and i spoke i already paid a deposit i had to talk to my attorney and not 20 mins later did i receive a notice on non renewal. I also have on another tape conversation with a friend of mine in the office when i asked about the repairs back in june stating same thing and now you are saying its about being late on payments. Well just like you stood firm first on not admitting responsibility on the dog bite we know how that turned out. You are retalitating in response of it and repairs being made to the city. If you hired mgmt that did their jobs you wouldnt have to worry about people doing these things because ive been in supervisory customer service all my life and you people run the exact opposite of what it stands for. If you listened to your customers maybe you would have all these lots filled like it was when i moved in, but your getting worse. I still am living with a hole in my floor. You never did respond of why maintenance issues are still present even after corporate knowledge. I still have to close of buisness monday to file an appeal and i will but dont think the city wont be called again because i will be here for another month at least or probably 2 and yes i know i will have to find a place to live i know that but you will be shown to have retaliated and you had a chance to listen to what i had recorded and what this is actually about. So go ahead and stand by your people in the office and the wait and hear them in court on how they really are with customers. Keep in mind there was another couple in the office that day having problems with a trailer they had just bought from yall that had mold issues they heard every bit of it. They no longer live here has well after living here for years because of something i cant say because im not sure what both sides are on that, but they heard our whole conversation. And i know those people their daughter goes to school with mine. Keep in mind just like the dogbite lawsuit you were told we dont have to take it to court and look how much that cost you and its not done pending this outcome now, You can't mediate a court settlement and in the meantime treat the customer like **** and not repair items safety issues and health issues that i had and still have for months and then try to turn it on me for being late. So if you don't want to do the right thing then i have no other choice stay and fight. I don't plan on living for free. I owe this months rent which will take place when the appeal is perfected. But you will not get those back pet fees with it. Why do you even think i should pay late fees. I had your rent i was going to even pay the freaking pet fee of 25 dollars since my lease was up. I had it at the beginning of the month, but when im getting served eviction papers on the 4th and not knowing the outcome why would i give you ever dime to my name. So no they can say its about being late. Yes i was late for the first 3 months **** was here in 2013 because of nose surgery i had and yes i had been more late in the past. The reason the past 4 months have been because of yall. I dont know if because you couldnt cheat me on the water bill anymore you had to find another way. Im not the only one thats had complaints on the meter reading. If you look since feb since yall finally after a year being underwater fixed the hole the meter sits in how much my water bill has been which is about right. Go ahead and look at previous year 50, 60, 35, or 40 dollar avg. When you fixed it in feb how much has it been. Thank you just like in that case i was right. And I went through **** with ******* on that and was treating badly same thing here, so that is just another example. Even though i know they wont call me my number has changed its XXX-XXX-XXXX. And they put last time they wasnt aware of any more maintenance issues since i signed that paper. Are you sure you want to stand by that statement because i have a 5-6-14 here from the city on repairs. A 5-24-14 tape recording with ******* inquiring about those same repairs and in the recording asking ******* about the request i sent her 3 weeks ago from 5-24-14 again another one sent to city on 5-27 and june 14. One sent to your supervisor aimee around june 16th, Are you still going to stick to this lie because this is already a fact Rude management and office staff Personal x **** ***** <************> Jun 13 to YesICanHelp My name is ***** and my Dad has lived with you for over 5 years. My dad just had I am talking about ******* at the **** located in ***** ** XXXXX.The people I am talking about are **** ***** and ******* ******* My now 12 year old brother was threatened over a year ago for protecting a mentally challenged kid against a bully out here. Then my brother was hit in the nose and blood gushed out his nose. I mean he had to call yall about it because they didnt seem to care but that was after trying to get it resolved through the office who basically called my dad a liar even though my dad had all the witnesses and phone and contact info and the office never did anything here. My dad also went for over a year before he finally had to call you on the maintenance issues because he could not get them to come out to fix anything. My dad for a year had to go and read his own water meter and still has alot of the copies where he had to do the adjustments. The green container which holds the meter was filled with water over a year and even though he let the office know they always said they read the meter but compared to my dads reading it would be off 20000 units. He was being overcharged for over a year plus my dad had to get out in the ice sometimes and even lost a 50 dollar phone because he was taking a picture of the reading and even though when he would tell ******* the differential she would say she couldnt, change it and that my dad needed to pay what was on the bill. My dad never got a sorry never got reimbursed for the water that was leaking for over a year but yet since he pointed out the problem to them what he told them it should be has been pretty accurate since. My dad paid over 1000 dollars to much on unnecessary electric bills over the winter because they wouldnt come out and fix anything and it wasnt until he called you that they did. And then they didnt do everything. Now ***** excuse is my dad is an arguer and we fixed that and he saying now other stuff has happened. Well let me tell you something my dad is disabled and he can barely get around and heFlexi-Liner Tank Liners - - Revive a leaking Tank & protect the new with a custom made Tank Liner ******* at the **** **** ***** <************> Jun 12 to code Click here to Reply or Forward Yes i called you 16 days ago and you said you was going to call said property above, My Name is **** ***** . Im at **** ****** st ***** ****** Well I know you must of have call them because the three maintenance men942 were out here later that day making a list. However thats the last I have seen or heard from them and probably will. This people they have running this now are classic slum lords raise prices fix nothing. Let me remind what safety issues. First I am disabled and all the stress and harassment they have put me through has gave me a new stress impairment assessment. Now one of my 2 bathrooms dont have hot water. The shower is broke along with tube wont stop running with cold water. More than 5 weeks on tub and sind 8 months or longers. Smoke alarm started sizzling you can see where it caught on fire they are aware of it this is 5 or more weeks. When you walk inside my front door unless you know you are greeted with your leg going through hole in floor all the way into the ground dirt. This is 5 or more weeks for hole it started has soft spot over 1 year ago in which they knew. Kitchen sink stopped up for over 5 weeks one side even though they attempted to pour something down it it last one hour it smells and its backed up over 5 weeks. The water leaking from other sink in other bathroom leaking more than 5 months causing mold and mildew having to throw alot of blankets and stuff away. This is just a few and i will stop with that cause i feel my heart raising but my number is XXX-XXX-XXXX. This does not include the phone conversation recorded

8/18/2014 Problems with Product/Service | Read Complaint Details

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Complaint: six month living in your community, I have issues since day one with no resolve but always wanting my rent payed on-time. Six months ago when we moved in we were told if we had any problems let the front office know and maintenance will fix it, Now after doing research I find out my Condensation lines are clogged, ( i was never told even the last visit when I told the Office attendant it was clogged he never checked it) The inside coil is dirty (which could lead to mold since the top of the inside coil is warm) ( he shined a light and saw it but fail to mention it or clean it.) (on a side-note the last time he cleaned it he wasn't suppose to use a wire brush to clean it or it could bend the fins and prevent cooling well he did.)) Moving outside i let the system run for 45 min and went to check the condenser lines and both are hot to the touch (why does he keep telling me that my levels are fine??? (i never watched him and for all i know he walked to his truck and counted to ten and walked back inside.) which leads me to believe if he is telling 50% of the truth then the condenser is dirty why didn't he just say that and ask to use my water hose and clean it out?? Ok the guest bathroom vent fan has been broken since we move here, I recently got a copy of the move-in checklist and found out the office attendant lied on the paper and said everything was good, now six months later i keep getting the same bs form the ac technician and i Quote (you need a new motor ill get it Monday) he as said that 5 times and haven't left a note saying a reason why he couldn't get the part. i have people visit me and use that shower numerous times without a working vent fan and it will grow mold eventually before our lease is up. I have called your corporate office twice and always get an answering machine with no call back to discuss the reason further its like the reviews of yes communities say and since this is an ongoing issue i will leave a complaint with the BBB and talk to a lawyer about tenant rights and conditions of habitability.

Desired Settlement: a deal can be reached but the ac running all the time leads to over $250 electric bills ( and we have the bills to back it up) reimbursement of electric bills or lower rent for 2 to 3 months, a competent ac tech need to clean the system this time and fix the bathroom vent fan. or let us leave the lease and take our deposit with us.(and want 30 day to move-out if you let us leave the leasing agreement.

Business Response: Initial Business Response /* (1000, 5, 2014/08/04) */ This resident's A/C unit had previously been cleaned and checked by the community maintenance and no issues were found. A 3rd party HVAC technician was brought into the home Friday August 1st and they also found no issues with the A/C system as the attached work order shows. This resident has been instructed to leave their A/C on at all times, set at around 70 degrees so that the home will remain a constant cool temperature. The resident has continued to shut off the A/C each time they leave the house which is why the home is uncomfortably warm. When the A/C unit is shut off it takes hours to cool the home and remove the humidity. The resident was also encouraged to get blinds to keep the sun for warming the home as much during the day, the resident has insisted he enjoys natural light and wants to keep his blinds open. In regards to this resident's concerns over his A/C unit, we have done everything in our power to ensure the unit is working correctly and can do nothing more. The resident needs to follow the instructions in regards to operating the A/C in his home in order to reduce his utility bill and keep his home at a comfortable temperature. The bathroom vent fan was replaced on Thursday July 31st so that maintenance issue has been resolved to our knowledge.

8/5/2014 Problems with Product/Service | Read Complaint Details

Additional Notes



Business Response: Initial Business Response /* (1000, 10, 2014/08/04) */ The sales & leasing team worked with the prospect in regards to renting a home. The prospect was notified that were another prospect applying for the same home at the price point the prospect desired. She was encouraged to act fast and put down a deposit in order to hold the home. That begin said Ashli Oaks will be refunding her application fee. The community will be contacting this prospect in order to issue the refund. Initial Consumer Rebuttal /* (2000, 12, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept a $80.00 refund for the app fee however, I was not notified at the time I submitted my application that there was another party applying for the same home.

8/4/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Payment refused I am currently a homeowner of property located at ******* ** in ******* Tx. I am have paid lot rent since 2009. My rent continues to go up and is making it almost impossible for me to afford to keep me home there. My payment was recently refused due to it being " late" due to a holiday. I stressed to the manager that I am on SS fixed income and my check did not release until after holiday and I brought payment first available business day. She stated I will have to pay late payment and she will not take my money order until I pay in full. She also stated she has charged all the other disabled homeowners with late fees. I would like to know if there is an alternate way to make automatic draft payments in order to keep this from happening again? And also if there is assistance for your disabled residence and homeowners who are forced to pay extra every year. There is no way for disabled individuals to make payment on time if the cutoff falls before income is received. Also your company is making it impossible to maintain due to rent increases. If there are no changes soon I will be forced to remove my home from this lot.

Desired Settlement: Please take my payment without late charges!

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ The community manager made arrangements will all residents of Dynamic II that had rent funds delayed due to the Fourth of July holiday; they were to pay in full by July 7th or eviction procedures would proceed. The community began eviction procedures against any resident who did not pay their rent on or by July 7th. The only reason the community would not accept a payment would be if eviction proceeding had already commenced and therefore there are additional court costs and late fees the resident will have to pay in order to clear their balance and terminate the eviction proceedings. We do apologize there is nothing further that can be done in this situation, but the community did try to work with all residents that had rent money affected by the holiday by delaying the rent due date to July 7th. Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to the office and tried to make payment on that date 7-7-14. My full payment was rejected and additional fees were added on 7-7-14. There was not a notice posted for eviction or any attempt to contact me in regards to eviction. I was told by the office manager that she was not allowed to take payment after the 5th without late fees added. I went on to explain that I am on fixed schedule income and that I was not able to hand carry payment until the office openned back up 7-7-14. Please explain this procedure enforced by your office manager ****** *** at the DeSOTO Dynamic II location. I would like refund the of additional late charges applied to me July to go towards my next bill in August and also a way for disabled residents to electronically pay rent. Final Business Response /* (4000, 13, 2014/07/22) */ This resident has spoke with the regional manager and all issues have been resolved. This resident was unaware that the late charges she was concerned over were already credited back that very day the late charges were issued. Our late fees are documented in each lease and each resident must agree to all of our terms before signing the lease. We are currently working on setting all of our communities up so that residents can pay their rent online. We hope to have this completed by 2015. This complaint is resolved to the best of our knowledge. Final Consumer Response /* (4200, 11, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The name I provided is the managers name, ****** **** She is the one responsible for my complaint. I have also tried reaching you all at the email you provided several times and you have not responded. I have been contacted by the DeSOTO office but not anyone from corporate. I will gladly provide my information for a refund of late fees applied to my account if someone from your department could assist me with this. I would also like you to post your late charges/fee policy on your website and at the DESOTO location for everyone to see. Possibly provide a electronic way for disabled residents and homeowners to make payment. Thank you.

7/21/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Yes Communities / Oakwood forest/ Black Mold The first home I lived in the OAKWOOD Forest , Greensboro, nc community had mold in the floor and it was buckling and then they moved me in Janusry and never came and checked the problem out they moved me to another home and by April I noticed the walls had dents in them and when the park manager came by and did a gold service key check when I wasn't home and I had to call her to tell her about the wall cause she didn't noticed I have pictures for proof. She sent a maintenance man down and he cut a piece of the wall out and it had mold on it and then he went under the house and it had a bubble and he cut it open. Out can a stream of water the just drained for a good 20 mins. Then he called the park manager she came down assured me that it would be taken care of immediately. It took 10 DAYS until they did the actually work. Then when they took the walls down there was black mold behind it and ant colonies which I found they need moisture to survive. Then I told them my tub had been flooding all over my bathroom floor when i bathed and my girls bedroom wall was looking the same as the hallway walls.. we found more issues with the walls having mold in them and then under my tub the floor felt as it was rotting. I cant believe they let people live in black mold I then found out from a neighbor that the house had flooded before and the carpet people had been in there for days trying to soak it up and that the water must of went through to the lining and froze and with the temps raising it was trying to evaporate .Then the park manager told me I needed to move and that I could get my FULL deposit that was a lie received my check and it was ****** short of what my security deposit was plus I asked for a refund for my months of rent for being placed in homes full of mold.And she said she couldn't do that since I already paid. Well no **** I already paid how do you think I am still in this mold house. Anyways they told me to take my time but I had put my stuff in storage and paid out my pocket for that and moving expenses. Never an apology that my daughter is now on allergy meds and amoxacillin. That my daughter has headaches and my son was lethargic at times. Black mold is toxic it can kill people. Not to mention when they took the walls down they didn't tent the house they didn't tell us to leave the house for 48 hrs so we ended up breathing in all those spores and had the er visits.

Desired Settlement: I feel they need to pay for the storage my moving expenses and rent abatement for not putting me in a quality home worth its rental value.

Business Response: Initial Business Response /* (1000, 6, 2014/07/09) */ The complainant moved into the home in March of 2014 and there were no issues found by management or reported from the resident at that time. Oakwood Forest began working with the complainant and the mildew in the rental home back in mid May 2014. She reported the problem on May 17th, on Tuesday May 20th several walls within the home were replaced to remedy the mildew issue and the complainant received a $*** concession for any inconvenience. The complainant was also offered the option to transfer to another home within the community or two neighboring YES! communities, but they declined. The tenant opted to move out of the community and she received her security deposit back minus trash, water and sewer charges. Every time the complainant called or emailed into the community, the community manager would personally visit the home and try to accommodate all of the resident's requests. The district and regional manager also made every effort possible to resolve this situation and offered the complainant several options, all of which she declined. Given this resident already received her security deposit back even though she terminated her lease early and she received a concession on her May rent, we will not be able to accommodate any additional requests such as paying for additional moving expenses and storage.

7/9/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I am having problems with getting windows and front door replaced. I have been have problems with the windows since I moved in back on June 1st, 2013, when I moved into Woodland Estates. I let management know that five of the windows would not stay up and two panels of two other windows were missing. They replace those two windows, which are exactly the same as the other five other windows. Their solution was to just to use screws to hold them up to access the second set of windows, which are hard to open. One of the problem windows is the only window in a bedroom. This is not working because I am getting bruises from trying to hold them up and place the screw to hold them up and somtimes they still fall down. There is also air coming through both sets of windows when there is not suppose to be. The windows are suppose to be double pane and energy efficient, which management stated that they were before I signed the lease. In February 2014, someone tried to break in, damaging the door and door frame, which I could not lock and had to have maintenance come screw it shut. They next day, the then manager ******** and head maintenance person **** both said the door/framing would have to be replace because of the damage to the frame and door itself. They were suppose to order the door because it was a custom made house door put on the place. The current manager ****** would come over look at the door and has not, she keeps thinking it is a lock issue. Then ****, said that when people buy the place and request that the windows be replace then we do it or if you move out, we might do it. Basically, he saying that if you buy the place, they will replace the windows/door or if you move then we will replace them. Then he told me the truth about windows and that we were lied to by prevoius management staff and apologize and they are not going to do anything about.Then the current manager ****** said that he had no aurthority to say that and we would do it for you. Now, I am worried that they are going to retaliate by raising the rent if they fix it or raise the rent and not replace the broken things because **** stated that we are paying $***** less than other double wides in the park, when we are actually paying $***** more than what it is advertised for. It was advertised for $****** and we are paying $******. I expect things to be replaced and repair when I am paying $****** a month for rent.

Desired Settlement: I expect the windows and door to be replaced.

Business Response: Initial Business Response /* (1000, 10, 2014/06/17) */ The front door has been replaced with a brand new door and some of the glass in the windows were replaced. The community management has worked with the city to determine another solution for this resident to utilize her windows in a manner that will be efficient for her without having to completely replace the windows throughout the home. If this resident has any further issues they can let us know, but at this time the community management believes these issues to be resolved. Initial Consumer Rebuttal /* (3000, 12, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The door was finally replaced after the second visit by code enforcement. The windows have not be replaced or fixed. There are six windows that are not working properly and they do need to be replaced. There are seventeen windows in this home and I only want the six that are not working replaced or fixed. Final Business Response /* (4000, 14, 2014/06/25) */ The complainant filed a complaint with the City of Jacksonville, upon which the sent out an inspector who inspected the home and informed the community manager what all needed to be repaired and/or replaced. The inspector came back out and approve all changes and improvements made to this property and closed the case. The attached documentation shows the case notes and the fact that the case was closed by the City of Jacksonville. The community did everything they were requested to do in order to ensure this home was safe and functional for the complainant.

7/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am currently a resident at one of your YES Communities locations. I live at 110 Areca Dr. I have regretted moving in since the first week. I am currently a resident at one of your YES Communities locations. I live at 110 Areca Dr, and have regretted moving in since the first week of being here. It seems like I have had one issue right after another. When I first moved in here I was shown a mobile home and assumed that I was putting a down payment on it, I later found out that it was given to one of the property managers friends over me, however I was told that if I were to settle for the one that was given to me I'd be able to relocate after 4 months of timely payments so I agreed to move into the one I am currently in. I have a family of 6 and am in need of something bigger than 1100 sq ft. That story has since changed. I knew of a mobile unit that 1400 sq ft was becoming available and was told it shouldn't be an issue to get into it once the tenants had moved out. My rent is paid off for the remainder of my lease so payment history is not a concern. I was told that there would be a $*** transfer fee that would be taken out of the money I had already paid, as well as the difference in the deposit for the unit. The unit is currently being cleaned and I had walked down to the club house to find out how soon I would be able to move in and was told that there was no record of it even being offered to us. I was then told that YES Communities does not transfer tenants until the lease is up, followed by we can transfer you 6 months into the lease. I am at my 6 months now. I'm really starting to question what type of community I live in. Seems like the property managers say what's convenient at any time. I am currently in a manager role at a sales oriented place and I understand closing sales is key to any business but customer service should be a top priority as well. I am not looking to buy in a location that constantly lies and mistreats their tenants. When i advised her that I was contacting corporate I was yelled at and told that my dog was the reason I was unable to transfer. The same dog that was approved by all 3 workers at the clubhouse, I was also told that it was a different dog that had gone down there to be seen. My dog has lived here for almost 6 months she is part pit and part bull dog. ****** had made a comment on how beautiful my dog was in the past and has told me she has pits herself, as do many of the tenants in here. About a month after I had moved in I had gone to the clubhouse to discuss a running toilet issue, and was told it would be fixed. Three days later the maintenance men had come to my location to fix it, not the issue. My 19 year old daughter was at home watching my other kids who are 5 and 2. The maintenance men as well as ****** had walked in at 9:30 in the morning, after banging on the door they had woken up my younger children but not my older one. I had received a call at work stating I was to have the cops called to my house because my 19 year old was asleep at 9:30 in the morning and the kids were unattended. Police were called and could not do anything since there was an adult present and in the home with the children. The toilet however, the main reason for the visit had not been fixed for another month and a half, when I had gone down there to discuss moving to another location. I was told that currently there were none available but I would be first in line when one was. All the doors of this unit are falling off, not from anything we have done but poor maintenance. I know 2 other tenants that were in this location and they both have had the same issues with it. This seems to be the location that no one likes to stay in and get stuck with. Yes communities has been dishonest with us from day one. I am a great tenant and have paid my FULL rent upfront for my entire lease agreement to be treated like a nobody. I have already been in touch with my lawyer and was told to attempt to come to an agreement with you before going into a full out case. So I am giving YES a chance to make things right, before I request my money for futur

Desired Settlement: I want a refund for the full 6 months rent I have left that I paid in the amount of $*******. I do not think I should have to pay the amount of $**** for breaking my lease.If I received what I was promised and I was not treated like **** I would not want to move. This is the worst experience I have Ever had with any company. I need something done ASAP!

Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ The district manager clearly outlined the requirements for a home swap to the residents, in writing, to assure there was no more, "he said; she said" occurring. The residents treatment of their current home does not warrant their current community providing them with a second home. The Gold Key Service, our monthly maintenance inspection program, logs are attached and as accurately describe that the home condition continues to get worse. A copy of the lease is also provided, as well, as their signed pet policy. The policy indicates that pits bulls are not allowed and the limitations of the number of pets permitted for residents in the community. The registered pet in this pet policy is no longer in the home and the resident have since added a pit bull to their household. They have also obtained cats which are not registered and exceed our guideline for a maximum of two pets per household. The resident is under legal notice currently to resolve the issues with the condition of the home as well as the violation of pet policy. After the resident has completed the issues indicated in the attached documents they will have the ability to transfer homes within the community. Initial Consumer Rebuttal /* (3000, 8, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) My dog is listed on this signed pet agreement and as i stated was approved at move in.Maybe they should have looked at this before sending it. I don't want to swap trailers, because of all the hassle and the miss treatment. I want all My money back from now till October. My home looks no different then when I moved in. Like I said. Look at my check list from the move in inspection. The cabinet door is off, but as I stated they are a where and were to bring me the equipment to fix it. There is nothing wrong with my trailer at all. It is a little cluttered as it is too small for us. Now they are trying to evict me for a dog that was approved at move in. Final Business Response /* (4000, 21, 2014/06/27) */ The office management was confronted by a occupant of the home, Shauna Foote for a copy of the lease and the walk-through sheet. The office management told her that only the lease holder, **** ***** would be able to come to office and pick up the documentation. All of the paperwork was compiled and at the office ready for Mr. ***** to come pick-up personally the same day Shauna Foote came in requesting the paperwork, he still has not come to get the paperwork. Per company policy lease documentation can only be provided the lease holder, not occupants of the home. Attached you will find the original walk-through sheet that was completed and signed. The resident document "New Blinds" as well as nearly everything in "good" condition, only a few comments were made about things having issues or marks and nowhere in this walk-in sheet was a concern made about the home being in poor condition. This resident has made no attempt to find new homes for any of their pets and are only allowed to have 2 per household. The documentation of 4 pets in the home on the Gold Key Service log was not approval or permission to keep the pets it was simply a documentation of them have 4 pets which is in violation of the lease. This resident will be facing eviction is they do not find new homes fore pets so that they only have 2 pets in their household. Final Consumer Response /* (4200, 15, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My dog is part pit and part English bull dog. ****** and ***** met both my bogs when I moved in and approved them which the pit mix is the only one listed because we were not sure if we were keeping the other dog.when we knew we were I asked ****** if I needed to add him to the lease and she said no. If you look at your gold key reports ****** did get permission for us to have 4 animals. I do not and never had 6 animals. My house has never been destroyed. The doors being off the hinges ****** knew about and was supposed to have maintenance come fix it but never did, so I had to fix it myself. I also had to have them take their stove out so I could put my own in because the refused to fix that too. My house is not a mess just very cluttered as it is way to small. Half the time gold key says they were in my house they weren't. Those guys just write down anything. ****** was in my house once for gold key and that's when she approved my 4 animals. It's written on the gold key log. You can also see where they went back and added stuff and crossed stuff out after I contacted the BBB. I know of 5 full blooded pits who live in that community so pits obviously are allowed. Yes communities are a bunch of crooks. I want my money back. I will move out all together and they won't have to worry about me and I can move on with my life. I will never refer any one to a yes communities

7/7/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: My lease states that the landlord will notify the tenant(s) 90 days prior to the automatic renewal date if the rent will be adjusted. I rent a home in Woodland Estates.My lease states that the landlord will notify tenant(s) 90 days prior to the automatic renewal date if the automatic renewal monthly rental rate will be adjusted. My landlord mailed it May 29th, 2014, certified and I did not recieve the notice until June 6th, 2014. My lease ends July 31st and renews August 1st with the new rate. I would like the lease to be honored at the rate of $****** a month for the next twelve months instead of $***.00 a month because the lease was not properly follow nor was I properly notify of the increase or adjustment.

Desired Settlement: I would like the lease to be followed the way it was written by the landlord and signed by her.

Business Response: Initial Business Response /* (1000, 6, 2014/06/20) */ Florida law states you have to give 30-days written notice of an upcoming increase in rent; however, our lease within this community does state we will provide 90-day notice of increase. Therefore to comply with our own lease condition we will allow this resident to stay in their home at their current rent until September 1st, 2014. If she chooses to renew her lease she will be required to pay the new increase rent amount of $*** starting September 1st, 2014. If this resident chooses to move-out she will need to provide her community with a 30-day written notice to vacate, a 30-day notice would need to be in to her community office no later than June 30th.

6/27/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I paid a deposit on a home in the ******* Park community. I did not move in nor did I even get the keys. It has been 18 months and still no refund. I was going to lease a home in the ******* Creek Community. I was approved Oct. 30, 2012. I ended up having to help an elderly family member by living with her. I never even entered the home after the initial showing. The manager, ***, told me that my deposit of $780.00 would be refunded within 60 days. I have yet to see a refund. In fact, I cannot even get the company to call me back. I have made repeated calls to the home office and no one has ever returned my calls. *** is no longer manager at this location, but the company should not be keeping deposit money when I was never a resident.

Desired Settlement: I want my deposit refunded. The amount is $780.00. It would be nice to receive interest, in view of the time they have had the money, but I would be happy with the $780.00.

Business Response: Initial Business Response /* (1000, 5, 2014/06/12) */ A refund check was mailed out for this former resident back in December of 2012. The check apparently never reached the resident and was never deposited. Until now we have no knowledge or record of this complainant emailing or calling us in regards to this refund check so we had no way of knowing it was not received until now. We have voided the check from 2012 and are re-issuing a refund check which will be mailed out 2-day UPS service to ******** ******* **** ***** **** ******** ** XXXXX. If this is not the correct forwarding address please let us know ASAP by emailing us at ***********

6/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was to be refunded my deposit and over payment of rent. I was promised to have it within 30-60 days. It's been 60 days. Corporate won't return call. I am due my money and they charge $200 if your late on rent. I should be able to charge a fee for not paying me. The park called ************ in ************, ok goes through management like I do underwear. Nobody knows the status of my refund and again after leaving numerous messages for corporate to call me back, they never do. I lived in the park for four years and went through about 10 managers. Sad sad business.

Desired Settlement: I want MY $500 plus $200 for late fee.

Business Response: Initial Business Response /* (1000, 5, 2014/06/05) */ Mr. ******'s security refund deposit will be overnighted on Monday June 9th. He will have the check in hand by end of day June 10th. We do apologize he did not receive his refund back sooner, it is our understanding there was no forwarding address available. Mr. ****** is receiving back his full deposit in addition to overages he had paid on his rent. We trust this issue will be resolved as soon as he receives his check on Tuesday June 10th. Initial Consumer Rebuttal /* (3000, 7, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today 6/10/14 I finally received a check. It is missing over $100. They are charging me part of Aprils bills. I had given notice 3/1/14 of me moving out, which included my forwarding address. They also had my phone number. So the accusation/excuse that I didn't leave a forwarding address for the return of my deposit is asinine. I have left several messages for corporate to call me, especially since the manager is no longer on site. They have yet to return any of those calls. The sad part of all this is I grew up in this community. Before becoming a corporate, this community was ran by my grandparents. If they had done people the way this corporate company has, they would have never had any business to run. Final Business Response /* (4000, 9, 2014/06/12) */ This complainant sold his home and the buyer of his home did not sign the lease agreement for the lot within our community nor did the home buyer move in until the 6th of April 2014, therefore the complainant was responsible for paying the prorated lot rent for the first five days of April. Each time this complainant called the corporate office his voicemails and concerns were passed along to his community manager and regional manager in order for them to work with him to resolve the issues. The corporate office is often unable to respond to residents with a resolution because they are not on-site and do not have all the facts. This is why this complainant was not called back by the corporate office, but was responded to by his community or regional management team. The full amount of the security deposit refund owed to this former resident was paid in the check he received June 10th. Final Consumer Response /* (4200, 11, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't feel that my calls were directed to on site manager. I was the one who had to contact them. The best part is, the community can't even keep up with who the manager is due to constant over turn. As far as the buyer purchasing. He filled out the appropriate paperwork on April 1st , 2014. It is not my control, nor a matter of when they moved in. The paperwork was done in a timely manner. So if I lose the $105, which doesn't surprise me, for supposedly owing for 6days of rent fine. At least I don't and won't ever deal with this place again.

6/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We have been residents for the past 4 years. Last month a representative from ***************** came to our door and told us ********** ( our current provider) would no longer provide service in this community a pf April 1. We would have to change providers. I contacted ********** and they had no idea what I was talking about. I contacted or community office and they had no idea whatwas about either. I didn't change providers and April 1st came and went without any interruptions to my service. Yesterday I got a not delivered by the community office stating that ********** will terminate its service here as of May 15th. I contacted **********. They say they are not terminating services here. I called the office and spoke with ****** the current manager. ****** tells me she was emailed a directive to distribute the letter of change to all the residence. She dos not know where the email directive came from,. She cannot tell me if this is a change made by the Yes corporation or the individual community. She says she does not know if ********** will be forced to terminate their services here or not. ********** says they will not be. We dont want to change service. ****** cannot tell me if we have to change or not. She cannot tell me the name of the company representative that gave her the notice of change . She says she is not permitted to tell me her supervisors name. She says she cannot even specifically stat that yes is responsible for or involved in any way in the changes about to incur. I find it annoying that changes can be made to my service providers without any say from me. I find it ABSOLUTELY ABSURD that I cannot contact a specific person in ******** to answer my questions regarding this particular community. I would have less trouble reaching the Pentagon. I would really appreciate if SOMEONE could discuss this issue with me.

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like to know if we are required to change cable companies. Also we would like to know who to contact and how to reach them in the event that our property manager is unable to assist us with any issues that may come up during our residency.

Business Response: Initial Business Response /* (1000, 5, 2014/05/19) */ We have apologized that the communication this complainant received regarding this change was not clear and for their concerns. **************** is always looking to provide its residents with the best possible services including the best technologies available in our communities market. With this goal, you may experience a technology provider change. **** has partnered with ****************** Americas second largest Cable TV and Internet provider. *********** has installed their own upgraded coaxial and fiber network in order to bring our residents more robust service options, faster internet speeds, and greater choices of package options. **************** is excited to now be able to provide its residents access to all of the *********** services. *********** is currently providing the fastest residential internet speeds anywhere in the country assuring our community is well prepared for the future of telecommunications, no matter what may lay ahead! As a resident, the complainant will continue to have the ability to choose your services from your local telephone company and satellite providers and now, should you choose, you can select *********** as your cable TV company. It is our understanding, because of the cable upgrade from ***********, ********** will no longer provide cable service at the community. We are confident the service provided by *********** will exceed your expectations. With regard to contacting someone at our home office to discuss the happenings at ******* ***** I would encourage you to continue to work with your Community Manager as she is on-site and can immediately answer your questions or concerns. However, should you choose to reach out to us, please use the ***********@**************.com email address so your specific question can be addressed by the correct person.

5/27/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The manager at Shady Creek in Dallas, TX ***** ******* has refused to repair any items we have submitted to her in writing. Manager ***** ******* has been given verbal, written, and certified delivery of a repair list which included the hot water heater not working, back door lock not working (leaving my family exposed to possible harm). The maintenance personnel, after 10 days of no hot water, finally fixed the hot water heater but declined to fix and secure the back door per orders from the manager ***** ******** Texas State Law provides: If the landlord won't make repairs needed to protect your health, safety, or security, and you follow the procedures required by law, you may be entitled to: End the lease; Have the problem repaired and deduct the cost of the repair from the rent; or File suit to force the landlord to make the repairs. In addition to the previously stated items the home also has black mold, continuing water leaks and water damage, trailer is not level causing problems with doors and appliances. We have asked for these items to be fixed for the past 9 months to no avail! Also the manager ***** ******* has harassed us by threatening to evict us, has called the police because we came into her office and complained, has on many occasions refused to accept our rent payment, saying " If I accept this I can't file an eviction on you". ***** is also rarely in the office during posted office hours of 9am - 6pm. We have tried to call the corporate office for assistance and continually get a voice mail box never an actual person. Due to the serious nature of the current repairs needed we have withheld rent pending the completed repairs and once again Nelba has filed and eviction notice with the local ***

Desired Settlement: Per Texas State Law we have the right to end our lease and receive our deposit of $****** and move from this community without harm to our rental record.

Business Response: Initial Business Response /* (1000, 5, 2014/05/14) */ Below we address each of the complainants concerns: Eviction - The ******'s currently have a balance of ****** which is past due. They have been late 7 times since they moved into the community in September 2013. They were late in November (paid on 19th), December (paid 14th), January (paid on 9th), February (carried over balance that has not been paid). The eviction has nothing to do with harassment and has everything to do with them consistently paying late since they moved in. The regional manager spoke with the complainant yesterday about their consistent late payment and advised that they would need to be brought up to date. He also advised that if we have to pay for eviction costs again this month that we will require not only May Rent but also June in order for them to remain in the community. She advised me that according to Texas state law she can live there until her lease is up and if she is not satisfied with the condition of the home she can withhold rent. The regional manager advised we will proceed with the eviction/writ process. Business Hours - Shady Creek is open during regular business hours. Due to the community manager running 2 communities and needing to attend to things on-site she is not always in the office, nor is she required to be. In addition the community has been short one employee so one day each week the community has been closed. Called Police - The police were called out on May 5 2014 after the community manager was yelled at in her office. She attempted to calm the resident down and to discuss concerns about work orders and the resident stood up and started screaming at the community manager. He said there was nothing she could do about it, he picked up a chair, pointed it her as though he was going to throw it at her and then he threw it to the side of the room. The community manager then called the police who came out and took a report and went and spoke to the resident. The police told the community manager to be careful of the residents. Repairs Hot Water Heater - The community was notified last week that the water heater would only last 20-30 minutes at a time and once we received the correct elements/parts this was repaired. Back Door - The community was notified of the back door on May 7. The maintenance person went over to look at the door and confirmed that it opens, closes, and locks properly on Monday. There were no problems with the door. Had previously checked this in April as well when they mentioned it during another work order and it was working fine then as well. Mildew - Mildew had been cleaned out of bathroom (and it was very light) last month. The community is checking it out again. Each of the issues that the complainant brought to the attention of the community has been addressed with the exception of the home leveling which was just brought to the community's attention. The community will go look at that today. The regional manager also has our maintenance person going over today with a maintenance person from another community to re-look at all the items.

5/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am exhausted every month when I attempt to pay my lot rent due to the fact that the manager at my location is never available. Please help!!! I used to pay my rent every month through the slot located at the managers office. This worked well for a long time. Then the manager lost my check and sent me an eviction notice. I now insist on paying her directly. The only problem is that she is never available in her office to collect rent. When I call to setup an appointment to pay rent, there is no answer. If I leave a message, there is no return call. If I call other YES! Communities, they do not answer. When I call the main office in Denver Co. again there is no answer. I find myself exhausted at the end of the month as I attempt to track down someone from this company to accept my check. I would like a way to automatically pay my rent!

Desired Settlement: Please allow your tenants to pay rent through automatic deposit. It would simplify their lives tremendously!

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ We are sorry to hear this resident has had issues reaching the community manager; we have had no other complaints or concerns from other residents of the community in regards to getting ahold of the community manager. That being said we encourage this resident to sign up for EFT rent payments which will automatically withdraw his rent payments from his preferred banking account so that he no longer has to go down to the office and make his rent payments manually. One of the community staff members is reaching out to this resident in regards to setting up this EFT payment. We are confident this will alleviate any issues or concerns on the part of this resident. If this resident should have any other concerns he can reach our customer service department directly by emailing *********** Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like more information. They say "One of the community staff members is reaching out to this resident in regards to setting up this EFT payment". OK, who? I have not been contacted yet by anyone! Why do they only offer an e-mail as a way to get ahold of them? Is it because as I stated before nobody in their office will return a phone call. Even better, how about they answer the phone! Final Business Response /* (4000, 14, 2014/05/07) */ This resident has agreed to set-up EFT payments so that his monthly rent will be automatically withdrawn from the bank account of his choice. On May 6th Mr. ****** get down to his community office and filled out all of the necessary paperwork to get his EFT payments set-up. He will no longer need to go to the office to drop a check off. We believe this issue is resolved. Final Consumer Response /* (4200, 12, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) You must have me confused with someone else. I am eager to setup an EFT. Please call me at (XXX) XXX-XXXX so I can do what you say you have offered. Nobody has, as of yet, contacted me.

4/7/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have been trying to get my thermostat moved since December. Due to it's placement, it is reading incorrectly, causing higher electrical costs. I moved into a Yes Community in Atlantic Beach, FL. Oaks of Atlantic Beach. I have had numerous problems with the home that I currently reside in. One major problem is the ac/heating in the home. I have contacted the office on several different occasions, since December and was told that my thermostat needed to be moved. It has yet to be moved. I recently asked for the corporate office's number and every time I call, there is only a voice mail. I have a 3 year old child in my home and have been forced to using electric space heater and stand up fans to heat and cool the home. When the weather was at 20-30 degrees at night, the office manager told me that they would get my family another heater. This never happened. My first electric bill was around 480, just to heat my home for half a month. Ranging in over 150 kw a day. My mother lives in the home with me and was told by the maintenance man(*****, that he had had I went to the office on Monday and the manager ******** ******** told me that someone would be out to move the thermostat on Wednesday 19th. As of today, the thermostat is still in the same place and I am still using space heaters and fans in the home.

Desired Settlement: I just want the thermostat to be moved, so that I can have heating/ac in the home that I pay rent to live in.

Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ The complainant, ****** ******** reported issues with her A/C back in February, a maintenance technician visited her home and repaired her A/C at that time and noticed that because of where her thermostat was located it was not reading her indoor temperatures accurately. A sub-contracted HVAC technician was scheduled to go back to the complainant's home Wednesday March 19th to relocate her thermostat. The technician did not make it to the home that day and it wasn't until Friday March 21st that our community management was made aware that the sub-contractor didn't make it to the home. The community management made other arrangements and the thermostat was relocated March 24th. All outstanding issues have been resolved to our knowledge.

3/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: they wont fix the problems with the unit. the maintenance guy in tyler for Shiloh pines his name is ***** and he had an affair with my sister in law and several other resdents,he has become intolerable to the point where he wont do proper repairs or redicule the residents as to why we don't fix it our selfs,my front door will not open,lock ceased,water heater only works for 10min,then we have to wait 2 hours for water heater to work,water pressure for hot water very low,and some electrical outlets causes the circuit breaker to pop,my electric bill went from 150 a month to 300 a month because of improper maintenance to the unit and the company will not respond.

Desired Settlement: I want the unit fixed and help pay my electric bill that was cause by their negligence.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ The regional manager of this community has spoken with the resident's wife who confirmed the complainant has spoke with their community manager and that she has done a fabulous job sorting out their concerns and that the maintenance men arrived the morning of March 12th and took care of the issues at hand. The complaintant's wife said there was one more item the community management promised would be fixed by Friday and she said that they were extremely pleased and have no further concerns at this time. The complainant's wife also let our community manager know that ****, the community manager, is doing an awesome job with the community and that **** and ******, the maintenance staff, were nothing short of professional and helpful when working on their home. We have deemed this complaint has been resolved to everyone's satisfaction. Initial Consumer Rebuttal /* (2000, 7, 2014/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) it sad that i have to take this type of action to get things done when i pay rent in good faith.

2/27/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Mngr *** in ********** GA has told me the company would only give me 10000 for my home then he made me sign power of atty and keeps saying check is de Manager *** is not being straight with me over the sale of my home to the park. My name is ****** and have been dinked around with over this whole deal. *** told me park would only give me XXXXX for my 2000 square foot home,and he keeps coming up with one excuse or another as to why we cannot close the deal and every week it is well, i spoke with headquarters and this week, we still need to do these documents, then the check will be here, etc... this all started in Dec. And at first the secretary, *** said oh yeah it doesnt take long, we get it approved, then few days the check arrives, you sign over titles, then the deal is done. It has escalated to the point where last week he said I had to sign a power of atty, and though I was hesitant and leery, i did bc he said it was standard for all these transactions so Yes can get title in their name. After the pwr atty incident, he states, ok i spoke with headqurtr and they say this is last thing we have to do. They say check here no more than two weeks. Two weeks pass, then I am imformed, oh yeah I spoke with head office and they said theck is mailed and will be here 2-3 days. Ill call you. Thursday was 4 days and i heard not a word and when i finally spoke with **** he says oh yeah, i just found out i have to send the refurbishment assessment before they can send thwe check. Well we had that very paper in front of us over a month ago when he had me come in for more documents, but he said, well see i have to itemize it now for this 8000 like how much is this gonna cost, how much that. Plus they might say they dont want to give you as much too. I replied that i was having a hard time seeing how that document should cause any delay in delivery of the purchase check finally to me. Anyway, he now says it will be Monday or next week when ck arrives. He then said well, but I got a big 20000 check here right in front of me and he laughed (we were on the ph then)but its not yours. This is a insurance check and it is made out to me and the owner. For some reason that statement seemed odd. Why even tell me that? Then I instantly thought of the power of atty, which he insisted that day must remain blank. I was not really comfortable signing that form at the time, but he said, oh, it is standard procedure. We always do that. That is so we can get the title in our name. I said why would you need that when i have the current title to hand over to him as soon as i am given a check for the purchase of my home. I am angry bc i am pretty sure i saw the 20000 check a little later and it had mine and **** name on it. I am furious. He keeps putting things off and every week it is something different preventing delivery, finally, of the check which will finalize purchase. I am upset also bc I have had to watch several rentals which i really liked go by bc every week, oh,no check this and I can not afford to move out until I am paid. Not to mention that my car has been in shop for several months due to a bill of 2400 for a blown head gasket, and i am getting afraid that I will lose it too bc I keep assuring that company I will be receiving check for 10000 for my home and then can get my car. Now this week, my electricity has been cut off bc once more I am promised a check for my home and once more it "just hasnt arrived yet" as *** will say or he will come up with yet another reason or excuse why I cannot have it yet. So now he is saying it should be here on Monday. Frankly, i think this man is defrauding me and you, the company. I would like to speak to no one less than one of the owners of the company. my instinct tells me that he is going to draw this out until he can figure out a way to kick me out and never give me any money at all. I am also really mad if he actually got the company to offer me 20000 for my home (I did pay 28000 cash for it)yet he is going to give me only 10000 or even 8000 as he is now talking about this 8000 check he is waiting on for the refurbishments.

Desired Settlement: I want to deal with someone else entirely regarding this deal. I feel this man is not trustworthy now and that he is working more and more toward trying to come up with some underhanded or shady way to someone how get my place for nothing. Oh, by the way, throughout this, **** big selling point for me having to wait so long for this check has been that I have been able to live here without paying lot rent and he has stated more than once when i have questioned why payment has not been delivered, he says "whats your hurry? U get to live here for free until you get your check. Right" But then suddenly this week I get an invoice stating i now owe 1400 for lot rent. I dont know what this mans game is, but I am mad bc I had a neighbor who really wanted to buy the place, but I took **** deal bc of the free lot rent until i was paid for home as i have been struggling financially as I felt an actual company buying my home would be a more sure way of the purchaser having the full purchase price. I would like for one of the owners to please call me and assist me in this matter. I have a real bad feeling this man is going to try to find a way to suddenly say you are gonna have to go ahead and move out even though we still wait for check, or he is going to try and say that maintence has to hurry up and start refurbishment, now you have to move. Frankly, the only refurbishment needed is neew carpet or floors, so i kind of wondered at his telling me about this important and vital form showing careful itemization of all the refurbs. i may not be the only who is getting their chain torqued by Mr. **** I am also about to contact an attorney for advice. Thank you so much for your time. Please contact me soon. With warmest regards. ********** ***** ****** *** ******** *** ********** GA XXXXX XXX-XXX-XXXX

Business Response: Initial Business Response /* (1000, 5, 2014/02/10) */ In order for YES! Communities to purchase any Used homes, we must go through the entire process to ensure a complete deal. Village Green started working with this lady just before the Holidays, because of the timing many organization were closed and prolonged the process. The complainant was also out of touch for just over a week during this process, which also prolonged the closing.The complainant should be receiving the check this Wednesday February 12th for the agreed upon amount of $10,000 for the purchase of her home. YES! Communities has also agreed to not make the complainant pay her past due balance.

12/31/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Yes Communities is refusing to return a $250.00 security deposit that is due me. I paid a $250.00 security deposit upon entering a 4 year lease with ****** ******** ****** Home Park in November of 2007. This mobile home park is owned by Yes Communities. I had multiple problems with Yes Communities. In June 2013 I started the process of selling my mobile home to a private seller after months of Yes Communities lying to me that they were going to purchase my mobile home. I could no longer live in this mobile home park or even rent my home out due to the very unprofessional way this park is operated. July 1, 2013 I put in a Notice of intent to vacate at the main office at ****** ********* No one was in the office, as there usually isn't. Their customer service is terrible! However I even faxed a copy of the letter to Yes Communities head office in Colorado Attention to *** *********** I spoke to her by phone and verified she received the fax. She said she did and that I would be released from my lease on Aug 1,2013 and that I would be receiving my security deposit. I did everything I was supposed to in order to have my deposit returned to me. I was well out of my lease time when the home was sold and moved. I do not owe any lot rent. I put in a 30 day Notice of Intent to Vacate. There is no reason I should not have my security deposit returned to me by now. I have several complaints about this business and this will all come out in court if this is the route they force me to take. I am merely asking for my deposit back to wash my hands of this unprofessional business. I was told I would be receiving a refund. This mobile home park has been through too many managers to even list, but the two most recent managers have dealt with us personally about this issue. I even spoke to *** ********** in the Denver office as I stated above. I advised them of the buyer and that the mobile home would be moved from the park by August 1 which was the move out date. The mobile home was moved out by that date. I was advised that my lease agreement was fulfilled and I would receive my deposit. After months of not receiving it, and several calls made I am now being told that they are not returning the deposit to me. They have lied each time as to the reason why. With every excuse they have given, I have shown proof to dispute said allegations. Yet they still refuse to return my deposit. I actually expected this after speaking to several tenants and even mobile home movers who have had to deal with this business for the same reasons. I have gathered lots of information in person and over the internet. There are so many complaints about this business. I hope people can get their complaints into the better business bureau and you will handle them and help fix these problems.

Desired Settlement: I am seeking my $250.00 security deposit. If I do not receive my security deposit I will be filing paperwork with the courts to sue this company.

Business Response: Initial Business Response /* (1000, 5, 2013/12/02) */ In response to the complaint filed by Ms. ********* pertaining to YES! Communities. YES Communities purchased the community in April 2013. At the time of acquisition the home belonging to Ms. ********* had been vacant for years and was inhabitable. Numerous unsuccessful attempts were made to reach Ms. *********, both by phone and by mail. To date, we have had no contact from the owner of record and leasee, Ms. *********. The deposit belonging to Ms. ********* was forfeited due to several breaches of the lease agreement. Per section 6 Section J of her lease agreement. The lease agreement with Ms. ********* was in affect at the time of the removal of the home. YES Communities was contacted by a Ms. ******* Given Ms. ****** was not on the lease agreement, the application, nor the owner of record of the home, and lacking permission from Ms. ********* we could not discuss the account. The lot required extensive cleaning and removal of trash., Upon removal of the home, a balance was due for the utility bill from July and partial August Rent. After the home was removed numerous attempts were made to contact Ms. ********* regarding the balance due. With the confusion in ownership, Ms. ********* will be receiving her deposit back. It will be processed and mailed out ASAP. Final Consumer Response /* (4200, 19, 2013/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is all a bunch of garbage. I think it is time for me to give my attorney the neccesary paperwork and fees and proceed with suing Yes Communities. I want my complaint on record with the Better Business Bureau so others can see my complaints and know what kind of a company Yes Communities is. Funny how you send a copy of the fax I sent on July 8, 2013 which was a follow up to the original one I dropped in the drop box the beginning of July when ***** was not in the office and no where to be located. I even have a video of ******** dropping it in the box. In the video it showed the paperwork, it also documented the date and time of placement in the drop box, and we also have a witness. There was a vendor there that day looking for someone to answer a question about one of their machines. It was convenient for me that he came at that time. I will not send documents or videos they will be a nice suprise for you in court. I guess we will meet there if that is the way you want this to play out. That is fine with me. I have tried and tried to keep this out of court.But now I guess in court I will have to request much more than the deposit. I will bring every water bill that was wrongly billed. Whether some were credited or not it will be interesting to see how this is explained by Yes Commuities. Especially since there was no water usage at all. I have also found many tenants with the same issues. They had extra water charges added onto their bills. Once you look at the meter reads and do the math Im sure a judge will also be smart enough to see something doesn't add up right. I will be seeking attorney fees and court costs. I will also be requesting reimbursement of money lost for time ******** took off work traveling back and forth just for Yes Communities to play games. An attorney actually reminded me the other day about one of those visits. Their office sent a fax on June 24,2013 when ******** met with ***** at ****** ******** for supposed sale of the mobile home. ***** requested a copy of the POA needed for sale. ***** stated Yes was purchasing the home before the trip was even made on that day. That is why ******** made the trip there. The fax proves ******** was there on that day doing what she was asked to do for sale of the home. I guess you were just acting as if Yes was going to buy the home just to stall and then add all those late charges. The rent would have been paid ontime and the home would have been sold to original buyer if ***** wouldn't have lied and said Yes was buying the home. I am tired of this back and forth and personally I want more to be done about the way you treat your tenants, so if court is what you chose than so be it. ******** has stated she will also be calling the local News to do a story on how Yes Communities targets the elderly and low income families. We feel this is done in hopes that the tenants will be too poor to be able to afford an attorney to do anything about the unprofessional and underhanded acts done to them by this company. We will also submit stories to newpapers in every community that there is a mobile home park ran by this company to warn people not to do business with you. The news and newspapers will be called if we have to make another trip to the Sherman area for court. I am still asking for my original $250.00 deposit, or it will go to court. I have been advised not to cash a check for less than the $250.00 because that will be accepting your response which I am not. So send the $250.00 or we shall see each other in court. Final Business Response /* (4000, 14, 2013/12/18) */ Ms. *********, You can expect your refund check in the amount of $220 to arrive between December 23rd and December 26th depending on holiday delays. Thank You, YES! Communities

10/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: chickens & roosters are roaming freely in park by tenant at 1201 south ****** garden circle ******* ** XXXXX chickens and roosters living under house. I live in ***** ****** ****** in ******* **. a yes communities property. I would not recommend anyone to move to any of yes communities properties. however I signed a lease for four years in the lease it simple stipulates that no resident is supposed to have outside pets. however it is a resident that has chickens and roosters roaming freely no coop living under her trailer for 3 years now. the chickens are even in surrounding neighbors yard. the community as well as myself have spoken to management. management says they are going to do something but nothing is getting done. I have read online that free roaming chickens is a danger to the water system

Desired Settlement: I would like a portion of my rent back every month I have lived out here for rental abatement

Business Response: Initial Business Response /* (1000, 29, 2013/10/14) */ The complainant filed a complaint with the community management on ****** ***** ***** That same day the community management notified the resident at **** ***** ****** ****** ****** ******* ** XXXXX they had 7 days to remove the chickens from their property or they would face eviction. On ****** **** **** community management inspected the home and found all but one chicken had been removed and the remaining chicken was confirmed to be removed from the property on ****** ***** ***** In regards to the complainant's accusation of free roaming chickens damaging the water source, the community, ***** ****** ****** is on city water not a community well so there is no truth to that allegation. This complaint has been resolved since ****** **** and the complainant was notified this issue was resolved on that date. There is no further action required on our part; however if the complainant should have any further issues we encourage them to reach out to our customer service department directly at ***********@**************.com and we can take immediate action.

10/16/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We moved out of ***************** back in April of 2013. They stated at that time that we would get back our deposit within 30-45 days. The new tenant that currently lives in our previous home signed a new lease and paid his deposit on May 22 2013 and it still took them up until Sept of 2013 to get our name off of the contract and we have been promised over and over our deposit since then and have never received it. The new tenant kept receiving his rent in our name. I have spoken to the agent at ***************** and her supervisor. Neither of them have been willing to help me get our deposit. I was notified on Sept 24 that our deposit was mailed and to this day we have not received it. They never return our calls and the supervisor has not responded to my emails. I cannot believe that six months after moving out we still have not been able to get our deposit and they have made no effort to resolve this matter in an efficient way. We where residents there for 7 years and always paid our rent on time and they had no complaints from us up until this situation surfaced.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for our deposit to be given to us right away since they have given us the run around since April of this year.

Business Response: Initial Business Response /* (1000, 12, 2013/10/14) */ The complainant's security deposit was mailed out on September 13th, but was returned to sender several times, that being said we are voiding this outstanding security deposit refund and issuing another refund check tomorrow October 15th to then be overnighted to this former resident at the address she has provided on this complaint. IF this is not the correct forwarding address please let us know ASAP so that we can get the refund check mailed out tomorrow. We do apologize for any inconvenience and encourage this complainant to reach out to our home office in the future if there are any issues not being handled properly at the community level, our home office customer service can be reached at ***********@**************.com. Again it should not have taken this long for this former resident to receive their security deposit refund and we do apologize for this error on our behalf but we will be expediting a refund check to the complainant tomorrow. Final Consumer Response /* (2000, 14, 2013/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I can accept this response as long as it is mailed to us. Again we have been given the run around from the regional manager and the local office since May about our deposit and I was notified from the manager that there was an issue with accounting so I do not believe that our check was mailed to us on Sept 13th like they state. Again I can accept this as long as they are being truthful about mailing our check right away. I gave the above address which is our current address to the manager at *********** back in May so there is no reason why it shouldnt have been mailed to our new home at all. I do have emails that where sent to the manager at *********** and the regional manager as evidence is needed. Thank you.

9/17/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Yes communities has failed to maintain acceptable metering devices for water after numerous requests have been made over the time period of a year.

Desired Settlement: Proper servicing of meters.

Business Response: Initial Business Response /* (1000, 5, 2013/09/12) */ YES! Communities acquired the community this particular resident resides in April of 2013, the first time this resident contacted YES! Communities about this concern was yesterday September 11th 2013. The resident contacted YES! Communities with a concern that their water meter was not working correctly. The water meter was inspected that same day and found to be working properly. However, to ensure complete satisfaction and remove any doubt from the residents mind YES! Communities installed a new water meter on September 11th 2013. Final Consumer Response /* (2000, 8, 2013/09/17) */

8/16/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Dishonest sales practice on a cash transaction involving management and misrepresentation of contractual agreement. I purchased in good faith a 1978 Century SW 14x60 mobile home with the assistance of the management staff **** ***** and **** *****. The bill of sale on which they acted as the broker, stated the price of the home is $2200 with all appliances included. I was out of town on business and found out that management allowed entry to the home I purchased for an estate sale! At that time I was already the owner, and no access should have been given to the home by YES staff. The value of the appliances is approximately $2500. **** ***** the manager knew of this and did not contact me or protect my interest as the owner. Previously obtained emails given to me by **** ***** with the prior owner, state he was only given $1000 for the sale of the home. I gave **** ***** $2200 cash and did not receive a receipt from him at anytime. It is now my understanding that YES does now allow cash transactions, yet **** ***** insisted on cash. **** from YES the District Manager has not been helpful, and basically my appliances are gone, stolen! These employees have knowingly deceived and misrepresented themselves as part of YES Communities. At this time I am in the process of filing criminal charges as new events arise. These business practices are ethically unacceptable and YES Communities even after being contacted have failed to do their part as a corporation with a proper and fair investigation.

Desired Settlement: Purchase of the home $2200 and full reimbursement of the appliances $2500, attorney consultation fees of $300; total of $5000.00 by 8/30/2013

Business Response: Initial Business Response /* (1000, 5, 2013/08/01) */ The complainant purchased this home from a private party. YES! Communities did not have a broker agreement with the homeowner and were not a part of the transaction. The complainant is upset because the appliances were taken out of the home and he thought he was buying the home with the appliances. YES! Communities had nothing to do with the sale and had nothing to do with the appliances, the private seller's renter had keys and unbeknownst to the community management entered the home and took the appliances. YES! Communities has told the complainant he should contact the police regarding the appliances, if he purchased the home with the appliances and they were not left in the home, that is theft. YES! Communities been in constant contact with the complainant and attempted to explain to him that we are not responsible for the contents of someone's private home. He then tried to say YES! Communities should buy this home from him and make it right. YES! Communities further explained to him that we were NOT a party to this transaction. YES! did not broker the sale, YES! did not own the home, YES! did not receive any money in this transaction. He then demanded in later emails that we buy the home at an inflated price of $5000. Again YES! Communities told him we would not entertain purchasing his home. Again YES! Communities has been in constant contact with the complainant and sympathizes with his situation, but YES! is not responsible for the events that took place from this private owner home sale.

8/13/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: *******, the sales rep provides unprofessional and shady business. I purchased a 1978 Manunfactured home located on **************************************. At first, ******* seemed very cordial and professional. As time went on, she became increasingly harder to get a hold of. The beginning of February, I started the paperwork to get funds for my down payment of $2,750. I am a first time home buyer, so I needed some guidance. She would answer the phone when I would call, but rush to get off and just didn't provide the extra guidance I requested. I soon figured out how to get the paperwork right and got it done. In the mean time, the manufactured home was presented to me as being completely refurbished. She pointed out things that would be brand new and ready by the 1st of March. It's now the 2nd of March and there is still a lot that needs to be done. As it turns out, it looks as though the floors are warped and the ceiling had some sort of bad leak and they tried to cover it up with plaster, but just plastered the panels so it looks messy. I advised ******* that I intend on getting an inspector and her response was "You know I don't have to do anything now that the deal is done" Yet, while I was signing the papers she re-assured me that if something else needed to be done that they would have no problem doing whatever needs to be done to make the place right. It seems to me her attitude changed really quick now that the deal is done. I am very unhappy with her, and I am not happy with the way that the place has been left. I have not heard from any contractors in two days and there is much to be done. At this point, I may hire an attorney to go over my rights and responsibilities as a first time homebuyer. I think ******* is jerking me over and trying to get away with cheap work being done to this old place.

Desired Settlement: I was required to pay a deposit of $389 and the lot rent is $389. Since I have to hire an inspector and I have no idea what else needs to be done, I want a full month free with no deposit. This place is a mess.

Business Response: Business' Initial Response /* (1000, 5, 2013/03/18) */ This customer was a first time homebuyer and was not educated on the purchase process of a used home. She purchased a used home as is. Despite this, to make the customer happy, we had several walk throughs with the customer to ensure that the home was to her satisfaction. We have since completed all repairs requested and feel that the customer has had their concerns satisfied. Consumer's Final Response /* (3000, 7, 2013/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The work orders are not completed. The place was presented to me as a complete refurbish. The floors are warped, and the ceiling looks horrible in the kitchen where they tried to plaster over the panels as if they were covering up a leak. I spent $27,500 for a place that is not completely refurbished as I was told. Of course we had to do numerous walk throughs. The place was still being worked on so I couldn't get the full scale of all the problems in this place. The refurbish was done poorly and cheaply as possible. This is not how a sale of a home should be. Since the work is STILL being done a month later, for my inconvenience I am requesting monetary compensation. This was not only a bad deal, but bad service. I have been treated as if I was in the wrong and they seem more worried about getting on with their day to day activities more than me getting on with my life in a home that I can probably never sell for even close to $27,500. Business Response /* (-10, 16, 2013/07/23) */ YES! Communities did everything in its power to satisfy this resident's needs. The resident purchased a 1978 home that was in good condition, safe and clean; however, upon the residents request, YES! Communities completed additional work and services on the home after purchase. YES! Communities worked to correct all the issues that were pointed out by the resident, but something new always came up making it nearly impossible to achieve 100% satisfaction with this particular resident. Since completing all the requested repairs this resident moved out of the home and community and her ex-husband has moved into the home. There have been no issues or concerns reported from the new tenant of this home since move-in. Business Response /* (-10, 17, 2013/07/29) */ YES! Communities did everything in its power to satisfy this resident's needs. The resident purchased a 1978 home that was in good condition, safe and clean; however, upon the residents request, YES! Communities completed additional work and services on the home after purchase. YES! Communities worked to correct all the issues that were pointed out by the resident, but something new always came up making it nearly impossible to achieve 100% satisfaction with this particular resident. Since completing all the requested repairs this resident moved out of the home and community and her ex-husband has moved into the home. There have been no issues or concerns reported from the new tenant of this home since move-in.

8/6/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Treated rudely and unprofessionally. I went into our office to discuss a violation that I was charged with. I was in one office talking to one associate about the issue when another lady named **** came in and started arguing with me. She could have said "I wrote the complaint, you can discuss it with me", but she came right off with an attitude. She told me that the violation was listed in the contract and when I asked her on what page it was so that I could look at it when I got home, she told me I could find it myself since I was so interested in it. She was rude and offensive and would not have a conversation with me. I told her that her attitude wasn't necessary and she told me I had one first (are we in first grade?). When I requested the number for the corporate office to file a complaint she said "Go ahead, call corporate. They won't do anything, call them." When I asked the first lady to have Rosa leave her office so we could continue our discussion, she told me "I can't, she works here. I did get the number for corporate and have tried to call numerous times as well as having left messages but no one will call me back. If they are going to randomly pick one violation to argue about, shouldn't they take care of all violations? The numerous cars parked in the street, the semitruck parked in the street, the other signs posted on homes, etc. I was treated very rudely and it was uncalled for. It is horrible when "management" cannot treat the tenants fairly. It is also questionable when you cannot get ahold of anyone to discuss the issue.

Desired Settlement: I would like to be contacted by the corporate office to dicuss not only my "violatin", but also the way I was treated.

Business Response: Business Response /* (1000, 17, 2013/07/26) */ This resident had received a violation for a sign in her window stating that there was a gun on the premises. YES! Communities reserves the right to allow or prohibit any signage on a lot within the community that is offensive or disrespectful to others; each resident has to agree to these terms before moving into the community. When this resident came into the office to discuss the violation, a staff member ***** explained she had wrote-up the violation after receiving several complaints from resident. Other staff members were present and said that at no time was Rosa rude or unprofessional; however, the resident was very upset and hard to console. YES! Communities treats all residents equally and the community guidelines are enforced equally on all residents. No equivalent signage has been found within this community and if found it would be handled in the same manner. YES! Communities strives to provide excellent customer service and maintain communities residents are proud to call home, that being said each employee is to abide by the company values and any misrepresentation would be handled accordingly. There have been no further complaints or issues from this resident. Consumer Response /* (3000, 19, 2013/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My sign was not in the window and I had spoke to my neighbors prior to posting the sign as well as after to offer any apologies to those who were offended. No one had any idea what I was talking about. And of course the office and the employees are going to state Rosa was not rude and that I was inconsolable. Bottom line; I was treated badly and unprofessionally. Posting a sign is not an official violation but the fact remains that violations are found consistently and management does nothing about them. Cars parked in the street is a huge problem here but nothing is done. People have tin foil covering their windows...The selective violation process is amusing. What about my neighbors who park their large delivery bread truck in front of my home? It is unfortunate how quickly this park has turned into the typical trashy trailer park that is embarrassing.

4/8/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Failure to return Security Deposit. Failure to respond to any calls or emails regarding the matter. Failure to answer the corporate office at any time I moved out of Lakewood Estates locate in Davenport Iowa in the middle of December 2012. I owned my mobile home and was trying to sell it. I paid my lot rent on time every month after I moved out until it was sold. The new owners took possession of the property the first week of February 2013. I have attempted to contact Yes Communities corporate office regarding the return of my security deposit on numerous occasions. I have called every day for the past month and have yet to get anyone to answer the phone. I have left messages and sent emails...both to no response. Im not sure what else to do in the situation other than contacting a lawyer, so I came here. I am hoping you can reach someone regarding their failure to return a simple phone call or email, and in the failure to return my money.

Desired Settlement: I am simply asking to have my security deposit returned in full promptly.

Business Response: Business' Initial Response /* (1000, 5, 2013/03/25) */ It was explained to this resident that the person that purchased the home was moving in on March 1, 2013, and that we could not move her out of the residence until that date. The security deposit check was sent out on March 14, 2013, which is well within the timeframe allowed. The resident did not try to contact the office to inquire about the return of the security deposit, or for any other reason. The corporate office did receive a phone call and an e-mail that was forwarded to the office and was immediately responded to. The resident's phone did not allow messages to be left. The resident did return the call to the office, and it was explained again that the move out could not occur until the new move in took place. The resident understood and was happy to hear that the security deposit was already on it's way.