Business ProfileforStillwater Community Management, LLC

Stillwater Community Management (SCM) is the property manager for the complex we purchased a townhome in. There are 20 units on the property and we have lived here for over two years with SCM being the property manager the entire time. There have only been two issues that have arisen that required involvement from SCM. Both times SCM has acknowledged the issue and they have acknowledged that they would take action to repair the issue (have emails and documentation with their confirmation). We have been waiting over a year for them to repair one of the issues they acknowledged and now have been waiting over three months for the other issue. We have REPEATEDLY reached out to our contact at SCM, *************************, via email and voicemails and still have not heard anything back. They have no issues taking our *************** each month but then do not take care of the issues that come up that they are obligated to address/repair. I cannot express my frustration enough that this management company is extremely unprofessional and reliable. And its unfortunate that we currently have no recourse or we would fire this HOA management company immediately and work with one that is professional, regardless of the cost.

Thank your your comment *******. I would first say that while you have two issues you are tracking there is regular and ongoing service and maintenance like landscaping, irrigation systems and snow removal that are regularly and diligently addressed by SCM at your community. The two issues I believe you are referring to are two fence panels that have been damaged beyond repair on the perimeter fence. You and another reviewer here on BBB have repeatedly reached out and SCM has responded to your requests each time. As we have corresponded in emails, the fence is proprietary and to match the panels, we have to go to the original manufacturer. As with many building commodities, current lead times range from three to nine months to get the specific panels needed to match your fence. I would also add that one of the panels has been knocked out of the fence by activity in a neighboring parking lot and has been fixed several times until it completely vanished one day requiring replacement. Lead times to do actual install of the panels also has extended lead times. I understand your frustration in the time delay to fix the fence but many people are experiencing similar issues in getting the materials needed to do maintenance and construction in this current environment. SCM will keep you updated on delivery schedules. If something gets broken we will fix it as always but if we need to acquire materials to do so, we are depended on delivery times for those materials to complete repair.

Thank you for the feedback but I find it even more frustrating and almost infuriating that you claim to have documentation where you have responded each time I have emailed SCM about the issue. If you have that confirmation and documentation please, please, please share that as I only have a single email where SCM acknowledged the issue but then when I have reached out, repeatedly, for an update I get nothing. I am more than happy to share all my documents that I have stored.I emailed SCM on June 27th, 2022 regarding the broken fence. The ONLY email I received from ************************* with SCM on June 27th, 2022 stated: "I will have it repaired. They are replacing a panel on the other end this week finally. " I have since reached out several times since that initial email regarding the broken fence issue and have heard nothing from SCM.